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Wed, Apr 2, 2008 15:07 EDT

The Business Value of Twitter

Topic: Applications

Blog: Difference Engine

Current Rating: 3 Comments: 5

I am enthralled by Twitter. That's cause for both joy and concern. To be enthralled is to be captivated and charmed -- and I do feel that way about Twitter. But it can also mean reduced to slavery, and I have to admit, sometimes I'm a slave. Depending on who's posting (or "tweeting") on any given day, I can find it hard to stay away. And believe me, the last thing I need is another distraction.

Twitter sounds silly to the uninitiated. Twitter! Or charming, depending on your frame of reference.

When I first came across it last year, I thought it was a joke. An online spewing of inconsequential details by self-absorbed people with too much time on their hands. But then I started "following" some pretty interesting people (to follow someone is to sign up to receive a feed of that person's tweets). Mostly these were social media pioneers and tech luminaries like Robert Scoble (who has over 16,000 followers), David Weinberger (1,900-plus), Howard Rheingold (ditto) and Guy Kawasaki (over 7,000). I branched out from there.

Twitter is about action. It poses the question "What are you doing?" and you get 140 characters to answer. (For more on Twitter's origins and intentions, see our short interview with founder Jack Dorsey.) People write about what they're working on, usually with genuine enthusiasm and little bull. This is a key part of Twitter's attraction for me: It has, for the most part, a positive energy, even when people are being critical. Some people make observations on things that others are doing, or current events. They share interesting news, articles and blog posts. They ask and answer questions, both practical (what's your favorite Twitter client?) and reflective (what are you grateful for today?).

It's not all geeks. I've encountered and begun following a photojournalist who tweets while on assignment (I felt like I was with him on his last trip to Africa); an author who writes about Budhism and has appeared on Oprah (she tweeted from the green room) and even some CIOs.

If Twitter were just a pastime, I'd have abandoned it by now. Did I mention I really don't need any more distractions in my multi-tasking multimedia life? But I've met some incredibly smart and interesting people I would not have encountered any other way, and I've learned a lot.

From the beginning, I've been pondering the business implications of Twitter. Recently I tossed out the following:

abbielundberg soliciting tweets on the business value of twitter which I will aggregate for a blog post on CIO.com.

Here's what I got back (with minimal editing). Many thanks to everyone who contributed!

jstorerj twitter/microblogging could fundamentally change corp comm, both within/outside the org. 09:27 AM March 29, 2008 from web

astrout all the A-list bloggers & many Web 2.0 CEOs are on - great way to watch trends 04:02 PM March 28, 2008 from web

rhappe CIOs should check out Twitter because it, very quickly, gives people their social networking 'aha' moment...critical IMO 02:42 PM March 28, 2008 from web 

yourdon See "The Awesomeness of Twitter" at http://tinyurl.com/yum8ga 03:13 PM March 28, 2008 from twhirl

mikaeliand check out CIO JP Rangaswami's blog, "Confused of Calcutta" re Twitter http://confusedofcalcutta.com/category/twitter/ 02:58 PM March 28, 2008 from twhirl

DougH CIOs/Twitter? 1- simple tech way to increase network and receive quick outside FB on ideas. 01:35 PM March 28, 2008 from twhirl

DougH Also, b/c people use it for biz ideas & not just idle chat (at best) awareness is needed. Also, are there IT security issues? 01:37 PM March

You do not have flash or javascript support.
Average (2 votes)
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Mon, Apr 7, 2008 12:47 EDT
Posted by: djuggler
Rating:

The Business Value of Twitter said great things about Twitter but failed to point out that much functionality has been built around Twitter. My favorite example is the American Red Cross, known on Twitter as @RedCross. The Red Cross has created a way for friends and family to become reunited after disaster all by the cell phone and Twitter. Twitter goes beyond connections and really extends beyond the question "What are you doing?" Twitter is instant knowledge.

 
Thu, Apr 10, 2008 20:33 EDT
Anonymous user
Posted by: ENKI
Rating: 90

Like most of you, I've tried twitter and found it addictive. But I had to ask myself, what *is* it about Twitter that's addictive? In today's increasingly hectic world, despite all of the telecommunications options we have, we feel increasingly isolated in our states of overwhelm: we're just too busy to socialize like we imagine our parents did. This results in a feeling of low self worth ("doesn't anyone really like me anymore?") that causes people to seek an ever larger circle of acquaintances in order to feel good about themselves. Witness the Facebook users with thousands of "friends." How good a friend can one out of a thousand really be?

Twitter salves this inner emptiness by giving you a direct line to the intimate details of someone else's life. It makes you feel valued. But the value is just another illusion in which real human contact has been suborned to a stream of bits and bytes.

So, is Twitter's only use to make us feel valued? My years of experience in project management tell me that it may serve the enterprise well, if judiciously used. A few years ago I had experience with managing a group of programmers who used "extreme programming," a technique where people coded in pairs. But the pairs had to sit next to each other to talk. Most of what they talked about was "I'm doing this," or "I react this way to that." Twitter would be perfect to allow extreme programming in geographically diverse teams - although instant messaging could serve a similar purpose. Twitter's advantage is that you can subscribe to the stream of comments rather than setting up a point-to-point communication.

I'm betting that over the next few years, Twitter will graduate from satisfying our teenage instincts for social acceptance to being a business tool, much like instant messaging has.

 
Tue, May 20, 2008 16:39 EDT
Anonymous user
Posted by: william fischer
Rating: 70

Agree that twitter is a powerful tool. I believe that it functions as a RSS feed, a simple publishing tool, a group IM tool, email without guilt (no obligation to respond and if you do respond no need to exceed 140 characters). But we think that it can go beyond that.

We just launched a job aggregator tool for twitter that finds the highest paying jobs in several vertical and sends a single tweet an hour. It can be found at workhound.co.uk/twitter or to see it just follow

http://twitter.com/StartupJobs

cheers,
bill
workhound.co.uk

 
Mon, Feb 9, 2009 15:30 EST
Anonymous user
Posted by: Heeter
Rating: 90

This article touches on what I think are the most important aspects of Twitter -- gathering feedback from outside your typical "circle", and tracking/influencing trends. Some additional thoughts on Twitter are posted here.

 
Thu, Mar 19, 2009 13:37 EDT
Anonymous user
Posted by: CMS
Rating: 90

Nice article and Twitter continues it's killer appness in '09. The SAAI is having a brown bag lunch on this very subject in April: http://www.siia.net/events/prereg.asp?eventid=1025

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The Difference Engine, invented in 1821, was an early precursor to the modern computer. Today, IT is making a difference in every aspect of work, play, politics and life. This blog reports on interesting new applications of technology and the people behind them. It comments on the changes taking place and what they mean for decision-making around and management of IT.

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