IT DRILLDOWN
 
NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Sat, May 17, 2008 14:45 EDT

Web 2.0 and Social Networking for Business: Take the Plunge

Topic: Applications

Blog: Difference Engine

Current Rating: 5 Comments: 9

Executives who want to understand the value of social networking or other web 2.0 technologies should just get out there and try it.

More and more companies are offering some type of web 2.0 or consumer technology as corporate applications to their employees. In fact, two-thirds of respondents to a CIO Research study earlier this year said they do so, with IM, wikis and blogs leading the way.

According to Forrester Research, Web 2.0 technology spending will grow to $4.6 billion in the next five years. That would put it into a category almost as large as business intelligence, one of the hottest software growth areas of the last few years.

While today the vast majority of Web 2.0 applications are internal, Forrester expects spending on external applications to dwarf that soon. Blogs, wikis and social networking tools that are now being used for internal communication, collaboration and knowledge management will increasingly be used to communicate and collaborate with customers and partners. Consumer goods companies such as Pepperidge Farms and Mattel, Jockey and Pepsi have already built feature-rich online community sites where customers can play games, enter contests, download music, interact with other people like them, and even contribute new product design ideas. It’s fascinating to see the different approaches they’re taking.

As with all new things, there’s a wide range of acceptance (or lack thereof) and adoption of Web 2.0 across organizations. Many CIOs wrestle with how to communicate to other senior executives why this isn’t a frivolous waste of time but actually something worth spending money and attention on. Some still need to figure that out for themselves.

But getting buy-in to the value proposition is just the start. Web 2.0 requires a completely different approach to management -- a shift from command and control to facilitate and enable. Yes, you’ve heard that before, but this is the real deal. Even if you don’t buy-in, this is going to happen, and you can’t stop it. This is the first time that a wave of new technology is being driven not by the technology organization or even vendors but by employees and customers. That changes the game.

My advice to all executives today is just get in there. Set up accounts at Facebook, LinkedIn, Flickr, Dopplr and Twitter. You can’t begin to understand the real value (and therefore what the right approach is for your company and your customers) until you experience it for yourself.

I recently gave a presentation on this to the Boston Chapter of the Society for Information Management. You can view it here.

You do not have flash or javascript support.
Average (4 votes)
5
 
 
Wed, May 21, 2008 9:58 EDT
Anonymous user
Posted by: Jeanine Buford
Rating: 90

Your post was well timed for me. This morning I made a pitch to our head of marketing and development (I work for a large non-profit) about how and why we need to move forward on this front. I was feeling some urgency about the project, and feeling more than a little behind the curve.

So while we may be behind the curve for nonprofits, I am reminded that a lot of large organizations and CIOs are struggling with how to manage and harness the power of 2.0 and social networking. thanks Abbie.

 
Wed, May 21, 2008 10:13 EDT
Posted by: lauraweddle
Rating:

I totally agree with you. Collaboration of ideas and social networking is so important to bring out the best in your organization. I am however worried about the management & the way certain people use it. But with all good things there are people that will abuse the system. Great article. Thanks!

 
Wed, May 21, 2008 10:24 EDT
Anonymous user
Posted by: Anonymous
Rating:

I've seen a lot of articles on CIO.com advocating the use of these sites, but no examples. If social networking is that big, give us examples of how it can be used in a business setting. Can I use it to get invoices from vendors? Can I use it to pay vendors? Can I use it to manage my employees? Can I use it to track sales?

Be a little more creative and demonstrative of HOW these sites can be of use.

 
Wed, May 21, 2008 10:47 EDT
Anonymous user
Posted by: Anonymous
Rating:

I was trying to be ironic in the subject line of my comment because I think that some folks are missing a key attribute for these proudcts - demographic. Facebook "feels" like more of product for the high school and college years.

I am a big fan of LinkedIn but even it leads me to think of the commercial by TheLadders where EVERYONE has a swipe at the ball.

I can't speak for the other social networking sites, but LinkedIn seems more business focused. Another commentator here asked for business application. I think that this will happen once someone takes a moderated group on LinkedIn and actually organizes meetings and information sharing on a person-to-person level.

Web 2.0 is great, but it still can't beat Human 1.0 when it comes to sharing knowledge.

 
Wed, May 21, 2008 12:50 EDT
Anonymous user
Posted by: Chris
Rating:

In response to a few posts here, I'd like to suggest some consulting expertise could help increase understanding. Perhaps CIO.com could do a better job educating its readership. I am amazed CIOs see a lack of business value for web 2.0/enterprise 2.0? It seems everyone (individuals, companies, campaigns) markets themselves on social networks these days -- building relationships, driving sales, increasing mind share. When similar tools are brought inside the firewall, look for personal branding, expertise location, knowledge sharing and person to person collaboration to bloom. Does this require a change in company culture? Most likely.
What is the cost of not moving forward with web 2.0/enterprise 2.0? Perhaps you'll realize you're missing out on young talent being attracted to your company; perhaps you'll realize how much corporate knowledge walks out your door everyday (up to 80%). As older employees retire, as employees leave for other companies, how do you manage the knowledge of your company not leaving with these employees? How do you build teams of experts quickly? How do you even find the experts in your company and the consultants who can help you? Web 2.0/enterprise 2.0 exposes a great deal of knowledge to all. I would argue, this also helps promote face to face or phone to phone interactions with people... give this a try, indeed!

About this Blog

The Difference Engine, invented in 1821, was an early precursor to the modern computer. Today, IT is making a difference in every aspect of work, play, politics and life. This blog reports on interesting new applications of technology and the people behind them. It comments on the changes taking place and what they mean for decision-making around and management of IT.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 96 of IT's most insightful thinkers.

advertisement

  PARTNERS       PODCASTS       WEBCASTS    
 

From Laggard to Leader: Transforming the Data Center

This webcast offers an understanding of how customers are transforming their data centers, the successes and challenges of each approach, and how IT can become the driver to provide real business value and competitive advantage.

Sponsored by HP  Register for this Webcast »

 

Raising the Bar on Business Service Delivery

Applications drive every business, but as networks become more complex and dynamic, performance has become a key tenant in service delivery. In this CIO webcast, Forrester and Fluke Networks offer advice and best practices for ensuring high delivery with better application performance.

Sponsored by Fluke  Watch this webcast. »

 

The Universal Wireless Client

Learn how replacing multiple wireless clients with one Universal Wireless Client can cut support and help desk costs, increase end user satisfaction, improve security, and help implement Network Access Control.

Sponsored by Fiberlink  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

NAC launch from HP Procurve Podcast with Lippis Report, Part 1

ProCurve Networking by HP joins the Lippis Report to announce major product and organizational additions to their ProActive Defense strategy.  Read More »

 

Accenture's View on Web 2.0 and its impact on business

Publisher at CIO magazine, Bob Melk, talks to Accenture's Blair Jones about the emergence of Web 2.0...  Read More »

 

A Best-Practice Framework for Virtualization

This podcast offers insights and perspective on the various issues that relate to virtualization...  Read More »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

CIO Viewpoints on Exchange 2007 Risks and Mitigation Strategies

Knowing where your peers have found limits and workarounds in areas including high availability, archiving, recovery, compliance, e-Discovery and storage growth can be essential in planning your successful Exchange 2007 migration.  Read More »

 

Find out what Forrester says about mobile endpoint security and its management.

Mobility raises productivity. But IT departments are hard-pressed to protect mobile data and to manage security software, wireless clients and regulatory compliance for mobile workers...   Read More »

 

Get Forrester's take on simplifying mobility with the universal wireless client.

Mobile workers want to use all types of wireless networks: WiFi, 3G cellular networks, corporate WLANs and home wireless networks. But how can IT support...  Read More »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Build up or Tear down? See how UC makes sense with Nortel. Calculate your UC ROI

Predict the future with HP Insight Power Manager

Drive Business Value with Enterprise Social Computing - whitepaper

See how IBM helped Bharti create a new business model

Read how IBM helped Hughes enhance security

HP LaserJet M3035 MFP series starting at $1,599. » SHOP NOW. www.hp.com

NEW HP Color LaserJet CM3530n MFP starting at $2,499. » SHOP NOW. www.hp.com

Affordable technology-no compromise. HP server solutions

Make IT Work As One@novell.com

Learn about the software-based VoIP solution from Microsoft

CIO Starter Kit includes useful resources created by top CIOs. Free Download>>

Rolling the dice with your security? Take the Self-Assessment Test now

Request a Novell/Microsoft deployment workshop and kit

Request a Novell/Microsoft deployment kit

Compuware.com - See how we make IT rock around the world

SOA Educational Library at the TIBCO SOA Resource Center

Webcast: SOA Brings Backend Systems into the Future, Rapidly & Successfully

Find out why IDC thinks virtualization is changing operating environments.

Explore the impact virtualization can have on your bottom-line.

ESG Research on Server and Storage Virtualization

Webcast: Mitigate Operational Risk- Real Answers for Tough Times

Laptop Security: Where Do CIOs See Weaknesses?

How RFID Improves Data Center Efficiency

Paving the Way for Trusted Collaboration

Find out how to manage virtualization's risks and reap the rewards.

Automate Successful Decisions with Business Analytics - Independent research confirms benefits

Protect data-HP All-in-One and Disk-Based systems

Microsoft SQL Server 2008. Read Case Studies, Watch Demos, & Download for Free

The 2008 CEO Study: Implications for the CIO

HP LaserJet P4014n printer starting at $799 after $100 IS. www.hp.com

NEW HP Color LaserJet CP3525n printer starting at $699. » SHOP NOW. www.hp.com

Predict the future with HP Insight Power Manager

A new level of interoperability. Make IT Work As One@novell.com

Businesses Transform with VMware Virtualization

IT Service Management: Metrics That Matter

Download the free CIO Starter Kit to access useful resources created by top CIOs

Log onto Hitachi True Stories, films inspired by the next great achievement

Request a Novell/Microsoft deployment workshop

Strong Authentication. Secure USB data storage. One Device

Discover PMI's credentials and career path tools

The Right and Wrong Master Data Management Strategies to Start Small and Grow Big

Learn how to leverage virtualization for a 74% savings in TCO.

Find out how you can affordably consolidate applications with VMware.

Discover what you need to consider when evaluating virtualization.

Save with 0% Lease Offer on HP Servers and Storage

The Customer Communications Management Platform - Key Functionality and Best Practices

Data Center ROI with RFID Asset Tracking

Learn how the new Quad-Core AMD Opteron™ processor improves performance

Get help navigating the management challenges of virtualization.

Narrow the gap between virtualization's benefits and the management risks.