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Sat, May 17, 2008 14:45 EDT

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Posted by: Abbie Lundberg in Soapbox Topic: ApplicationsBlog: Difference Engine
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Executives who want to understand the value of social networking or other web 2.0 technologies should just get out there and try it.
More and more companies are offering some type of web 2.0 or consumer technology as corporate applications to their employees. In fact, two-thirds of respondents to a CIO Research study earlier this year said they do so, with IM, wikis and blogs leading the way.
According to Forrester Research, Web 2.0 technology spending will grow to $4.6 billion in the next five years. That would put it into a category almost as large as business intelligence, one of the hottest software growth areas of the last few years.
While today the vast majority of Web 2.0 applications are internal, Forrester expects spending on external applications to dwarf that soon. Blogs, wikis and social networking tools that are now being used for internal communication, collaboration and knowledge management will increasingly be used to communicate and collaborate with customers and partners. Consumer goods companies such as Pepperidge Farms and Mattel, Jockey and Pepsi have already built feature-rich online community sites where customers can play games, enter contests, download music, interact with other people like them, and even contribute new product design ideas. It’s fascinating to see the different approaches they’re taking.
As with all new things, there’s a wide range of acceptance (or lack thereof) and adoption of Web 2.0 across organizations. Many CIOs wrestle with how to communicate to other senior executives why this isn’t a frivolous waste of time but actually something worth spending money and attention on. Some still need to figure that out for themselves.
But getting buy-in to the value proposition is just the start. Web 2.0 requires a completely different approach to management -- a shift from command and control to facilitate and enable. Yes, you’ve heard that before, but this is the real deal. Even if you don’t buy-in, this is going to happen, and you can’t stop it. This is the first time that a wave of new technology is being driven not by the technology organization or even vendors but by employees and customers. That changes the game.
My advice to all executives today is just get in there. Set up accounts at Facebook, LinkedIn, Flickr, Dopplr and Twitter. You can’t begin to understand the real value (and therefore what the right approach is for your company and your customers) until you experience it for yourself.
I recently gave a presentation on this to the Boston Chapter of the Society for Information Management. You can view it here.
Your post was well timed for me. This morning I made a pitch to our head of marketing and development (I work for a large non-profit) about how and why we need to move forward on this front. I was feeling some urgency about the project, and feeling more than a little behind the curve.
So while we may be behind the curve for nonprofits, I am reminded that a lot of large organizations and CIOs are struggling with how to manage and harness the power of 2.0 and social networking. thanks Abbie.
I totally agree with you. Collaboration of ideas and social networking is so important to bring out the best in your organization. I am however worried about the management & the way certain people use it. But with all good things there are people that will abuse the system. Great article. Thanks!
I've seen a lot of articles on CIO.com advocating the use of these sites, but no examples. If social networking is that big, give us examples of how it can be used in a business setting. Can I use it to get invoices from vendors? Can I use it to pay vendors? Can I use it to manage my employees? Can I use it to track sales?
Be a little more creative and demonstrative of HOW these sites can be of use.
I was trying to be ironic in the subject line of my comment because I think that some folks are missing a key attribute for these proudcts - demographic. Facebook "feels" like more of product for the high school and college years.
I am a big fan of LinkedIn but even it leads me to think of the commercial by TheLadders where EVERYONE has a swipe at the ball.
I can't speak for the other social networking sites, but LinkedIn seems more business focused. Another commentator here asked for business application. I think that this will happen once someone takes a moderated group on LinkedIn and actually organizes meetings and information sharing on a person-to-person level.
Web 2.0 is great, but it still can't beat Human 1.0 when it comes to sharing knowledge.
In response to a few posts here, I'd like to suggest some consulting expertise could help increase understanding. Perhaps CIO.com could do a better job educating its readership. I am amazed CIOs see a lack of business value for web 2.0/enterprise 2.0? It seems everyone (individuals, companies, campaigns) markets themselves on social networks these days -- building relationships, driving sales, increasing mind share. When similar tools are brought inside the firewall, look for personal branding, expertise location, knowledge sharing and person to person collaboration to bloom. Does this require a change in company culture? Most likely.
What is the cost of not moving forward with web 2.0/enterprise 2.0? Perhaps you'll realize you're missing out on young talent being attracted to your company; perhaps you'll realize how much corporate knowledge walks out your door everyday (up to 80%). As older employees retire, as employees leave for other companies, how do you manage the knowledge of your company not leaving with these employees? How do you build teams of experts quickly? How do you even find the experts in your company and the consultants who can help you? Web 2.0/enterprise 2.0 exposes a great deal of knowledge to all. I would argue, this also helps promote face to face or phone to phone interactions with people... give this a try, indeed!