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Tue, Jun 10, 2008 14:58 EDT

Apple iPhone 3G and the Enterprise: What CIOs Wanted vs. What They Got

Topic: Infrastructure

Blog: Mobile WorkHorse

Current Rating: 5 Comments: 12

After months of speculation, Apple yesterday unveiled its next-generation smartphone, the iPhone 3G and solidified its push into the enterprise mobile space with a spattering of business-specific announcements. But how well did these enhancements to the uber-popular device and its software measure up to enterprise users' expectations?

Last week, in anticipation of the iPhone 3G's arrival in stores —which, by the way, won't be for another month—I asked a group of CIOs about the features they most wanted to see in the next-generation iPhone, as well as what functionality they require for large-scale deployments.

Here's the rundown of those features that IT executives most wanted, and my opinions on whether or not Apple delivered.

Tighter Security, Remote Management

Back in March, Apple announced that it would license Microsoft's ActiveSync technology to enable Exchange e-mail, contacts and calendars to be wirelessly pushed to iPhone users' devices. That was a big step in the enterprise direction: but because the functionality was set to be a part of the iPhone 2.0, which will become available for the first time when the iPhone 3G hits the market on July 11, much of initial excitement had died down since. Apple also spilled very few details on the associated security safeguards that would come along with the Exchange support

Frankly, not much has changed on the security front. Okay, so Apple said the iPhone 3G software will support Cisco IPsec VPN (virtual private network) for encrypted access to corporate networks. But that's really all the detail we got. And Apple offered even less detail on what, if any, remote management capabilities will be available—though there were some rumbles about remote device wipe and password enforcement.

The company really didn't mention anything about how administrators will remotely troubleshoot and resolve individual iPhone users' hardware or software issues. And who will iPhone administrators call for support when they encounter an Exchange issue they can't solve on their own? If new calendar entries aren't making it to iPhone calendars, or mail deleted on desktop computers remains on handhelds? Apple? AT&T?? Microsoft?!? So far those questions are largely unanswered...

Bottom Line: Apple made some progress on the iPhone security/management front, but it has a looooooong way to go before truly satisfying enterprise concerns—or becoming a suitable alternative to BlackBerry or Windows Mobile, for that matter.

More Flexible Mail Client

iPhone 3G will support Outlook mail, contacts and calendar sync via Active Sync, as mentioned above, so the e-mail and messaging functionality of the new iPhone will be a vast improvement over the first-generation device.

Image of three Apple iPhone 3G devices lined up
The Apple iPhone 3G

And the iPhone 3G mail client will also satisfy some of the other hopes the CIOs had, according to Apple, including the fact that e-mail will be readable in HTML format—"Its rich HTML format means email looks and acts like email on your computer," states Apple's iPhone page. Calendars will appear much the same on an iPhone as they do via desktop computer—"Color coding makes calendar entries easy to organize and view at a glance." And users will have access to many of their calendars' desktop actions—"Tap to accept or decline a meeting invitation. Tap again to see who’s attending, check scheduling conflicts, review the agenda."

However, the degree

You do not have flash or javascript support.
Average (2 votes)
5
 
 
Wed, Jun 25, 2008 11:33 EDT
Anonymous user
Posted by: Jerry
Rating: 90

Hi

I think, the new iPhone 3G will be overtaken by better products from other vendors very soon. But nevertheless, Apple set one more milestone in the field of mobile devices.

My question: Why are we so keen on iPhones? There are no other mobiles, which are so stylish and userfriendly like iPhone!

So all competitors of mobiles, you are challenged to deliver us iPhones which fit our demands even better than Apples device ;o)

Jerry
CIO in federal government

 
Mon, Jul 14, 2008 11:08 EDT
Anonymous user
Posted by: Anonymous
Rating: 10

Seriously, try to use information that's more than 6 months old, or return to your McJobs. As usual, you're providing outdated information to people who would otherwise be great CIOs.

Remote wipe is in and works.

Cut-n-paste is an overhyped feature on a phone. I dont miss it. Neither does anyone else I know who uses their iPhone.

And to reply to the "dont want it, not gonna try it" people in my own company: the keyboard is better than blackberry's.

Push works perfectly. Blackberry is dead. Get over it.

 
Tue, Jul 15, 2008 8:52 EDT
Posted by: Al Sacco
Rating: 10

Hello there, Anonymous.

First of all, this article was published more than a month before Apple released the iPhone 3G--check the date line--and I assure you that none of the information in the post was, at that time, "old news."

Secondly, the post states that security is still a concern for CIOs in relation to the iPhone 3G. In case you're unaware, security entails much more than remote wipe capabilities...

And finally, though I realize the touch vs physical keyboard argument is largely based on preference, I'm going to be bold here and say in no way, shape or form is the iPhone's keyboard "better than the BlackBerry's."

Nor is BlackBerry dead. That's just silly. On the contrary, RIM is thriving...Just look at the company's sales numbers and profits...

AS

 
Wed, Aug 6, 2008 16:25 EDT
Anonymous user
Posted by: Anonymous
Rating:

Brand new Mobile phone Plasma tv , Laptop game at cheap price come with complete accessories with one year international warranty.

Email address : mary_sales005@hotmail.com

NINTENDO WII.......$250USD
NOKIA N95 8GB....$400USD
IPHONE 16GB……$350USD
iPHONE 8GB……..$300USD
IPOD 32GB.........$350USD
NOKIA N96.........$500USD
PS3 60GB……....$300USD
SAMSUNG SGH-U900...........$300USD
SONY ERICSSON XPERIA X1.......$450USD

AND MANY MORE…………

FULL SPECIFICATION FOR APPLE IPHONE 8GB

Display Type 16M colors
Size 480 x 320 pixels
Camera Resolution 2MP
Video Yes
Flashlight No
Connectivity GPRS Yes
HSDPA No
EDGE Yes
3G Yes
WiFi Yes
Bluetooth Yes
A2DP No
USB Yes
Ringtones Type yes
Memory
Card slot no
Internal user memory 8gb
Battery
Stand-by time Up to 250 hours
Talk time Up to 8 hours
Features Messaging SMS, Email
FM radio No
Games No
Speaker phone Yes
Operating System OS X v10.4.8
Touch-screen Yes
General Network GSM 850 / GSM 900 / GSM 1800 / GSM 1900
Announced 2007, January
Status Available
Size Dimensions 115 x 61 x 11.6 mm
Weight 135 g
Display Type Touchscreen, 16M colors
Size 320 x 480 pixels, 3.5 inches
Multi-touch input method
Accelerometer sensor for auto-rotate
Proximity sensor for auto turn-off
Ringtones Type Polyphonic, MP3
Customization Download
Vibration Yes
3.5 mm headset jack
Memory Phonebook Advanced, Photocall
Call records Yes
Card slot No
4/8 GB shared memory
Data GPRS Yes
HSCSD No
EDGE Yes
3G No
WLAN Wi-Fi 802.11b/g
Bluetooth Yes, v2.0
Infrared port No
USB Yes, v2.0
Features OS Mac OS X v10.4.8
Messaging SMS, MMS, Email, Instant Messaging
Browser HTML (Safari)
Games Yes
Camera 2 MP, 1600x1200 pixels, video
Google Maps
Widgets support
iPod audio/video player
PIM including calendar, to-do list
Photo browser/editor
Voice memo
Integrated handsfree

Battery Standard battery, Li-Ion
Talk time Up to 5 h

WE MAKE SHIPPMENT VIA UPS OR FEDEX EXPRESS OR DHL EXPRESS IN 2 DAYS AFTER CONFIRMATION OF PAYMENT.........

Email address : mary_sales005@hotmail.com
mary_enquiry005@hotmail.com

 
Wed, Sep 10, 2008 10:18 EDT
Anonymous user
Posted by: Anonymous
Rating:

This IS A SCAM!! SHE WILL TAKE YOUR MONEY AND NOT DELIVER!!!!
Email address : mary_sales005@hotmail.com
mary_enquiry005@hotmail.com IS A SCAM!!!!!!

About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

Got tips? Send 'em Al's way.

Follow this blog on Twitter: @MobileWorkHorse.

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