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Fri, Mar 7, 2008 11:19 EST

Topic: InfrastructureBlog: Mobile WorkHorse
Current Rating: |
The iPhone took some significant steps towards becoming a viable business device yesterday with Apple's release of the iPhone SDK as well as some related enterprise improvements. My colleague Chris Lynch, who attended the exclusive, invitation-only, most-of-us-aren't-cool-enough release event, wrote a blog post on what the SDK, Apple's new Microsoft Exchange support and the accompanying enterprise security enhancements really mean to businesses and their IT departments. But hold the phone: Apple still has a lot of work to do before the iPhone becomes a true BlackBerry rival.
As I see it, some big problems remain: Device price, keyboard functionality, and application distribution top the list.
IT may now start considering the iPhone as an option, but it'll likely be some time before iPhones are deployed to large groups of employees. A high-level executive may request one, and it will be easier and safer for IT to grant that wish now, but iPhones are still expensive and as far as I know, there's no bulk discount for corporations.
And the monthly service plans for businesses through AT&T are significantly more expensive than BlackBerry service. Business is all about dollar signs, and it's just plain cheaper to user BlackBerrys than iPhones—at least for the moment.
Plus, the iPhone is still very much a shiny toy; it's beautiful looking, and fun to employ, but IT departments--not necessarily their users--mostly value form over function. The iPhone's touch screen is not particularly well suited to extensive typing as it provides no tactile feedback, for instance. And it's clearly a media-centric smartphone—regardless of whether or not it supports Exchange. Most of the native applications Apple unveiled at the SDK event, for example, were games or other consumer apps. BlackBerrys and Palm Treos are business-centric, and will remain more attractive to IT departments as such.
The fact that Apple's distributing third-applications through its own channels means that it gets the final say on which business apps make the cut and which don't. I recently spoke with Frank Mahdavi, chief strategy officer with MIR3, a firm that makes an emergency notification app for the iPhone and iPod touch, about the iPhone SDK release. Mahdavi told me that though he understands why Apple wants to maintain a high level of control over what apps its devices run, this makes it less appealing—and more difficult--for developers of business-specific applications to create iPhone apps. That's because those apps then need to be designed with Apple's standards in mind, and those standards could limit the functionality (read: value to users) of such apps.
I really think Apple has a ways to go before it poses any significant threat to RIM in the enterprise space. It is worth noting, however, that in its first year offering the iPhone, Apple took the number three slot in worldwide smartphone sales, and that's nothing to shake a stick at by any means. And a recent survey also found that corporate iPhone users are more satisfied with their devices than BlackBerry folks. Again, interesting.
But that same survey suggests RIM has nearly 75 percent of enterprise smartphone users, compared to Apple's five percent. That's a lot of green in between, as they say in the pool halls.
I recently posted inquiries
Why, over and again, do we have to read the continuing prattle about the iPhone's keypad being so difficult to type or message on, especially by bloggers and analysts who obviously haven't spent a week with the device, a week being the time it usually takes for the built-in software to understand the user's "hits and misses"? The anecdotal evidence, on the contrary, would appear overwhelming: The iPhone's virtual keypad allows one to type faster and more accurately than the BlackBerry's tactile device, using one thumb or two. And yet with little existing solid empirical evidence either way, this blogger and many others too lazy to do the work rail about the iPhone's keypad as if it were a deal breaker.
Hi there, Anonymous,
You seem to be commenting on CIO.com a lot lately. ;)
I have indeed spent some time with the iPhone, though I do not own one. No, I haven't spent a week with the device.
However, I've written many stories about the iPhone and corresponded with dozens of users. A number of those folks agree with your assertion that the device's keyboard just takes some getting used to but the majority of them say that virtual keyboard on the iPhone's simply not as good for rapid typing as the physical keyboards found on BlackBerrys and Treos, among other smartphones. For example, take our CIO.com iPhone review, which I performed with Hugh Scott, Direct Energy VP of IS and an iPhone lover. Here's what Hugh, who went out and bought an iPhone just after it was released last June and has been using it every day since, has to say: "The iPhone's touch screen is easy to get used to and fun, though I can't dash out e-mails on my iPhone in the quick-fire way that I can on the BlackBerry."
Here's another comment from Sovereign Bank Director of Technology Chris Rapp reader regarding the iPhone's touch screen:
"Does anybody else find it hard to use the touch screen on the iPhone for texting and email? Maybe my fingers are just too fat??? I prefer hardware rather than software keypad... I guess I am old school!"
I could continue posting comments from CIO.com readers on our iPhone stories, but I think you get the point. I wrote in my post that the iPhone is not as suitable for extensive typing as a BlackBerry because that's what my sources tell me.
Thanks for the comment.
AS
I have an iPhone and a company supplied Blackberry. After a few months of using the iPhone I often find the blackberry uncharged in the bottom of my bag. I never use it anymore. The typing issue is a matter of personal preference and dare I say it...skill. I can type much faster on my iPhone and don't miss the tactile feel at all. Hovering over keys and gently touching takes a bit of practice, but for people like me much better than the bberry experience. Reading attachments in mail and accessing the web is also much better than any bberry options.
I agree. Whether or not you are more efficient on a touch screen or a physical keyboard is a matter of preference, to a certain extent. But if you've got larger fingers--like me and Mr. Rapp, whose comment I posted above--it's hard to say the iPhone's keyboard is as functional as a BlackBerry's full QWERTY keyboard, even if you enjoy using the iPhone more.
AS
I have big fingers too, and that's why I like the iPhone, I just gently tap the tip of my finger and don't have to press down hard like I do on the bberry. One handed, two handed, I just like it better. My newer bberry has keys that are closer together than my old one and I did not like that at all and often pushed down more than one key at once. Anyway, everbody's different.