NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Mon, Sep 17, 2007 15:16 EDT

Consumer Apps on Business Smartphones: Problems Waiting to Happen?

Topic: Infrastructure

Blog: Mobile WorkHorse

Current Rating: 5 Comments: 2

The last year has seen a number of handset makers traditionally known for their business smartphones wade into consumer waters with the introduction of devices aimed either directly at the vast consumer market or with some features meant specifically for consumers.

image of the BlackBerry Pearl 8100
The BlackBerry Pearl

In September of 2006, Research In Motion, maker of the uber popular BlackBerry devices, released the BlackBerry Pearl 8100, which featured the tried and true "push" e-mail system that made RIM a staple in corporate settings, as well as a high-quality media player, digital camera and slot for expandable memory. It was the first BlackBerry to include such features, and it was also the first RIM device that was designed with style in mind in addition to function. (Check out our review for more on the Pearl.) Since then, RIM has released a number of devices with such features, including the BlackBerry Curve and the more business-centric 8800 series, though the 8800 phones don't have cameras.

Then in October came the Treo 680 from Palm, another handset maker known almost exclusively for its business-oriented Palm Pilot PDAs and Treo smartphones. The Treo 680 was smaller than any other Treos--except the Treo 750, which shares the same form factor--and it was initially available in red, orange, white and silver. It also included a media player app and a 30-day free trial to Yahoo's Music Unlimited service.

And just last week, Palm released another consumer-oriented smartphone in Europe: the Palm 500. The device is the company's first smartphone without a touch screen and it's clearly another attempt to ride RIM's success with the Pearl, as the Treo 680 hasn't taken the market by storm, to say the least. (Palm has not yet announced detail regarding the Palm 500's availability in the United States.)

As handset makers increasingly pack consumer-oriented applications into their smartphones, business devices are being used in new--and potentially dangerous--ways. That means more challenges for CIOs in selecting and securing the devices they choose to deploy across their organizations. But it also means that CIOs themselves have access to such apps on their corporate phones.

Do you have a corporate-issued phone with a media player, camera or other consumer-oriented applications, or have you deployed any across your organization? If so, do you use those apps? Which ones? Do you block or disable such applications? And how important to you is the ability to disable the cameras or expandable memory functions on your staffers' business phones?

When I reviewed a number of devices for CIO.com's business-savvy smartphone review, the IT executives I worked with told me that they didn't mind cameras or media players on the business phones their organizations used, but they also said such apps offered no real business value. Do you agree?

Finally, I can't help but wonder how many of you carry two devices because you don't want to use your corporate phones for personal reasons or they can't do something your personal devices can. I can picture those bulging pockets right now. I just hope you've got enough style to steer clear of the whole multiple holster thing...


You do not have flash or javascript support.
Average (2 votes)
5
 
 
Mon, Sep 17, 2007 17:03 EDT
Posted by: remi
Rating: 90

Our sales force uses Windows Mobile 6 on Dash. There are apps we do not need, like the camera or the media player, but we decided not to disable them. The major interest for us were the ability to do email on the road, to have a decent browser, access to Google maps (no need for a GPS in the car), to run Skype and IM, and the ability to open attachments (most of them are Word documents or pdf files).

We have been suffering some drawbacks due mostly to Windows Mobile 6 (*$%!!???& to say the least), but altogether our ability to connect efficiently with people on the go has increased significantly.

 
Thu, Sep 20, 2007 8:59 EDT
Anonymous user
Posted by: Anonymous
Rating:

I work for a government agency wherein I visit some quite secure areas. It is not enough to just disable a recording or image capture feature, you must have it rendered totally inoperable -- e.g. punch out the lens. No joke. Though, in most cases, you simply surrender the device which is locked in a miniature bus stop luggage locker; and you get it back when you leave.

There may be phones out there that are made with no, or at least less, bells and whistles; but I can't find them.

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

Got tips? Send 'em Al's way.

Follow this blog on Twitter: @MobileWorkHorse.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

Upgrading to VMware vSphere with vWire

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Return on Information: Google Enterprise Search pays you back

ROI of Application Delivery Controllers

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Right-Sizing Your Power Infrastructure

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

Increase UPS efficiency without sacrificing protection.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

Removing Barriers To Better Server Virtualization Efficiency

4G Revisited. The Continued Evolution of Wireless Mobility.

What's Next for Enterprise Resource Planning?

Maximizing website Return on Information with high-quality search

Gartner Magic Quadrant, Application Delivery Controllers 2009

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths