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Thu, Jun 14, 2007 17:48 EDT

Dual-Mode, Voice Over Wi-Fi Phones and the Enterprise

Topic: Infrastructure

Blog: Mobile WorkHorse

Current Rating: 4 Comments: 5

In-Stat, a technology research firm, this week released a report entitled, Worldwide Demand for Wi-Fi/Cellular Combo Phones, which—despite the word “worldwide” in its title—concludes that demand in the United States for “dual-mode” Wi-Fi/cellular phones is increasing. In fact, the firm found that of the 1,400 some-odd “mid-to-high income [American] businesspeople familiar with technology” surveyed and who own a mobile phone, nearly half who planned to replace a phone wanted Wi-Fi support in their next handheld.

What is voice over Wi-Fi, and do cell phones that support Wi-Fi data transfers also support voice communications? First off, voice over Wi-Fi is a way of transferring voice via the Internet in the form of data packets. According to Allen Nogee, In-Stat’s principal analyst, wireless technology and infrastructure, “Most smartphones with Wi-Fi that can run [third-party] applications can support voice-over-Wi-Fi if [such a third-party app] is available for that model phone.” In other words, no, just because your fancy new handheld has Wi-Fi doesn’t mean you can join the voice-over-Wi-Fi parade.

I’m not sure which “businesspeople” In-Stat queried, but in my experience, CIOs don’t care so much about Wi-Fi support, at least on corporate smartphones, as they typically have group plans with carriers and the potential cost-savings associated with using Wi-Fi on their handhelds just doesn’t grab their attention. They’ve got enterprise laptops with Wi-Fi cards, and their corporate handhelds don’t need to support Wi-Fi. At least that’s what Paul Roche, Network Services CIO, told me when we worked together on our business-savvy smartphone review. I reviewed four handhelds as part of that review and worked along with four IT executives, including Roche. Of those executives, none said Wi-Fi support on their corporate smartphones was a necessity, and only one said Wi-Fi was of some importance.

Nogee identified two benefits to CIOs and their enterprises of using voice-over-Wi-Fi phones: control and cost. “Businesses give you your phone, but then they lose control of it. You can call anyone and they can’t stop it,” Nogee said. “These [voice-over-Wi-Fi] phones let them get control back when users are in the building, and they save money on cellular charges since most calls are made in the building [using the corporate network].”

Currently, the number of Wi-Fi-enabled cell phones available in the United States pales in comparison to mobile phones without Wi-Fi support. And that’s for a number of reasons, not the least of which is

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Thu, Jun 14, 2007 19:37 EDT
Posted by: remi
Rating:

In our company we use the T-Mobile/Dash, a phone that is Wi-fi enabled. The reason for our choice was to be able to use Skype from our cell phones, i.e. to be called from abroad and to call abroad without incurring the insane charges from the cell phone providers.

That said, we are patiently looking for the next generation of phones, which will be capable of switching automatically from GSM to Wi-Fi when available and vice-versa, all that during the same phone call. That would be another step toward a full VoIP cell phone strategy.

And I will close on one comment: for the time being, the voice quality when using Skype on the Dash is not good, and we can merely use Skype for business calls. I suspect the problem is more on the Dash side and its useless volume bar than on Skype's.

 
Fri, Jun 15, 2007 9:04 EDT
Posted by: Al Sacco
Rating:

Hi Remi,

Thanks for the comment.  FYI: In-Stat's Nogee tells me that T-Mobile will this summer release a Samsung P700 dual-mode phone, which he says will use Universal Mobile Access (UMA) technology to seamlessly roam back and forth between Wi-Fi and cellular networks.  You may want to check it out.

AS

 
Fri, Jun 15, 2007 13:49 EDT
Posted by: remi
Rating:

Al:

Great news!

I will check carefully for the release of this phone.

 
Mon, Jul 23, 2007 17:34 EDT
Anonymous user
Posted by: Vince Vitali
Rating:

For us in healthcare, this is something we've been waiting for a long time. Physicians want mobile access to patient information but don't want to switch devices when they arrive at the hospital. Since they also want to choose their own device and provider, hospitals have been faced with installing antenna and carrying signal for all the major providers inside the hospital. Few have done this because of the expense and support issues. With this dual-mode capability, no matter who the carrier, when the physician arrives, they'll be on the wireless (802.11 b/g)network - the same one everyone else already uses. The hospitals will save on devices and the physicians will save on their mobile phone bill. Everyone wins!

 
Tue, Jul 24, 2007 9:46 EDT
Posted by: Al Sacco
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About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

Got tips? Send 'em Al's way.

Follow this blog on Twitter: @MobileWorkHorse.

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