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Thu, Feb 5, 2009 11:48 EST

RIM BlackBerry Bold Tip: Fix AT&T Cellular Video Glitches

Topic: Applications

Blog: Mobile WorkHorse

Current Rating: 5 Comment: 1

UPDATE: It has been brought to my attention that this trick will only work with unlocked, non-AT&T BlackBerry Bold 9000 devices--like the one I'm currently using. Folks who bought their Bolds directly through AT&T are out of luck. My apologies if I got anyone's hopes up. However, this trick will work for non-AT&T devices. Thanks for pointing this out Bla1ze aka Videos4BB!)

Since the first time I fired up the AT&T Cellular Video application on my BlackBerry Bold 9000, I’ve experienced maddening variation in streaming video quality due to the device’s tendency to switch back and forth between 3G and 2.5G EDGE while Cellular Video is in use—even with full 3G network coverage. The service usually works great over 3G, but it’s a choppy nightmare over the slower EDGE cellular connection. Luckily, I found a quick workaround that helps ensure my Cellular Video experience is as smooth as possible. Check it out.

screen shot of AT&T Cellular Video icon on BlackBerry Bold
AT&T Cellular Video on BlackBerry Bold

I’m unsure of how widespread this issue currently is, but since it happens consistently for me, I’m fairly sure some of you folks are having the same trouble. It’s worth mentioning that I’m constantly installing and running new, beta BlackBerry OS code on my Bold—right now it’s Bold OS v4.6.0.228; 4.6.0.234 is waiting patiently on my PC--and I’m aware that this pre-release software could be part of my problem. However, I had the same issue while running the current “official” AT&T Bold OS, v4.6.0.167, and with every other Bold OS I’ve installed since.

Anywho, here’s a quick and easy BlackBerry trick to keep to your Bold from hopping forth and back between 3G and EDGE networks:

  1. Open your BlackBerry Options menu by clicking the icon on your home screen—or wherever else you’ve placed your Options.

  2. Scroll down to Mobile Network and click your trackball to select it.

  3. Navigate to the Network Mode option and again, click to select it.

  4. With the Network Mode option selected, you’ll see a drop-down menu with options for 3G, 2G, and 3G & 2G. Pick the option with only 3G. (This tells your handheld not to use 2.5G, EDGE radio frequencies.)

  5. Finally, click your BlackBerry Escape key—located to the left of the trackball—a couple of times to return to your home screen. Your Bold will terminate its current network connection, even if you’re already on 3G, and then reconnect with the new settings in effect.

Voila! No more inadvertent switching between 3G and EDGE during episodes of Lost.

screen shot of AT&T ABC Cellular Video on BlackBerry Bold
ABC Cellular Video Channel on BlackBerry Bold

However, restricting your Bold to only 3G also means that your device won’t work in areas without 3G coverage. (See AT&T’s 3G coverage map.) So remember to repeat this process and switch back to the 3G & 2G Mobile Network option when you’re done watching video, especially if you frequently travel outside AT&T’s 3G coverage area.

(Note: AT&T’s Cellular Video service is available only on select 3G, AT&T devices. In fact, the Bold’s currently the only AT&T BlackBerry that supports Cellular Video, as it is the carrier’s only 3G smartphone from RIM. More information on the service can be found on AT&T’s website.)

AS

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Average (2 votes)
5
 
 
Fri, Feb 6, 2009 13:54 EST
Anonymous user
Posted by: Bla1ze
Rating: 90

Hey Al,

This is great information for users who plan on using streaming media in general as it could really apply to any network and any streaming resource, 3G of course will always better then EDGE for streaming and being able to choose to use that as an options is great.

One thing about this though is that on the AT&T Bolds, AT&T/RIM hardcoded the devices to NOT give the option to have the network selection changeable by end users, which in my opinion was a bad idea as it has caused some connectivity issues for users who are "locked" to 3G in say lower 3G coverage areas where EDGE would be the better service for them to be on.

Hopefully later revisions will remove this "lock" but as it stands now, even changing to a different carriers OS will not unlock the network selection modes due to the hardcoding of the settings in the device.

But in any event, once again great informational resource that can be utilized for any streaming content if it's not working up to par.

Thanks for all the great info Al, Keep up the great work.

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About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

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