NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Wed, Jun 4, 2008 15:14 EDT

The John Mayer-ization of BlackBerry: Celebrity Spokesman, TV Spots and Mascots, Oh My...

Topic: Infrastructure

Blog: Mobile WorkHorse

Current Rating: 5 Comment: 1

Research In Motion (RIM), maker of the popular BlackBerry smartphone, which has traditionally been known as a business device, made its first foray into the vast consumer mobile phone space back in 2006 when it debuted the sleek and shiny BlackBerry Pearl 8100. Since then, the company has continued into the land of consumer gadgets, launching the Curve 8300 in May 2007 and its newest device, the Bold 9000, is expected this summer—both of which feature digital cameras, Wi-Fi, and media players.

But it wasn't until recently—right around the time that the company's marketing team started targeting TV viewers with new BlackBerry commercials—that I began thinking about the potential effects that this PR and marketing campaign positioning RIM as a consumer-smartphone-vendor could have on RIM and its loyal user base. (Check out one of the new TV spots here.)

image of the BlackBerry mascot

The fact that RIM was attempting to broaden its user base beyond corporate walls became obvious when the company announced last year that it would sponsor singer/songwriter John Mayer's 40-date North American tour. It's also worth noting that Mayer later went on to become a full-fledged BlackBerry spokesman, and he even headlined at party at RIM's 2008 Wireless Enterprise Symposium (WES)—a party that, I might add, was a BLAST. But for some reason that still doesn't seem as significant to me as the new TV commercials, which I first saw in early May on NBC during prime-time hours. If that's not targeting consumers I don't know what is.

RIM's no newcomer to the ad game: my stories on CIO.com have been surrounded by BlackBerry marketing for years. The company even has a celebrity spokesperson for the CIO crowd: uber IT exec, Dr. John Halamka of Harvard Medical School and CareGroup. In other words, RIM knows what it's doing when it comes to building product awareness.

But I can't help but wonder how much of this new consumer push is shaped by Apple's recent entry into the world of smartphones—and its notable success after only a year. (RIM still has significantly more smartphone market share than Apple, but its position as king of the space is looking less secure.) Those new BlackBerry commercials are strikingly similar to iPod TV spots. And that's for good reason. They're targeting the same hot-to-trot consumers…like it or not.

RIM even has mascots in the form of, well, huge, hulking BlackBerrys. And those mascots are now touring the United States and Canada, making appearances at concerts, festivals and Major League Baseball games.

Like those skinny little Virginia Slim cigarettes, RIM has come a long way, baby.

Part of me thinks the company has already secured its position in the enterprise by offering the best handheld/platform/infrastructure combination on the market, and the consumer push can only help it. The potential benefits are clear: an expanded user base; increased sales; more funds for R&D to create new and innovative wares.

But I also can't help but be wary of the new strategy and what it could do to the BlackBerry-maker's reputation and brand image.

In the past, RIM was seen strictly as a business-device-maker, and with that image came the connotation of quality: whether right or wrong, true or false, people tend to think business phones are better, stronger, more dependable because executives and others rely on them to do their jobs. As more and more consumers and even teenagers and children pick up BlackBerrys, will enterprises continue to see RIM and the BlackBerry as the

You do not have flash or javascript support.
Average (2 votes)
5
 
 
Wed, Jun 4, 2008 16:55 EDT
Anonymous user
Posted by: Mike Edwards
Rating: 80

Very good article, and very good questions.

I think it is a great thing. Some years ago, Palm had no competition and they basically just sold a handheld computer. Not bad.

Then the Visor came along with this awkward little phone device in an ugly form and knocked Palm for a loop. Palm got better, and eventually bought their competitor.

Then came Blackberry with this device that didn't really seem to have a place, but took the world by storm. Remember when we all thought they would go out of business because of patent infringement? They did a great job perfecting their technology.

Then came Apple - that "always" other guy. PC's arch nemesis. They seem to love being PC's arch nemesis. They have great technology and have grabbed market share. As always, their graphics are better looking. And, they have the kids with i-Tunes.

The war between them is good. Good for technology. Good for business. Good for consumers. They will make each other better, and I always love a good fight.

Mike Edwards

mike@directyourcareer.com

http://www.directyourcareer.com

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

Got tips? Send 'em Al's way.

Follow this blog on Twitter: @MobileWorkHorse.

Hot Conversations

Ex-Microsofties Look Back in Anger

Posted by Shane ONeill in News | 4 comments

The Price of IT Outsourcing

Posted by Beth Bacheldor in Best Practices | 2 comments

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 115 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

A Framework for Better Application Delivery

The complexity of application delivery is driven in part by the evolving applications environment. Instead of approaching application delivery from a siloed fashion, this handbook looks at end-to-end guidance and discusses the impact of ignoring the WAN, Web apps that are chatty, data center consolidation, SaaS, Web 2.0 and virtualization.

Sponsored by Riverbed  Read this White Paper »

 

Microsoft® Exchange 2010 includes archiving - but is it enough?

Microsoft® Exchange 2010 includes basic email archiving. But many organizations will find that it does not meet their requirements. This paper describes why organizations need to archive, what capabilities Exchange 2010 includes and why 3rd party archiving solutions will be necessary for most organizations.

Sponsored by Google, Inc.   Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Enterprise Capture: Your Onramp to Business Process Automation

Today more than ever companies are seeking to reduce costs and...  View Now »

 

The True Cost of Legacy Systems

How well are you maximizing existing software assets? This webcast reveals the results of a commissioned study on top migration and modernization priorities for IT leaders.   View Now »

 

How To Maximize Your Virtualization Strategy and Deployment

Join award-winning technology journalist Stan Gibson in this webcast as he discusses how to enhance your virtualization strategy with the ROI, planning, implementation and platform advice. Exploit the business benefits of virtualization and successfully expand your current deployment.   View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter




*Required fields

By clicking the sign-up button, you agree to the Privacy Policy.

View all newsletters »

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Manage limitless content todayread EMCs 15-minute guide to ECM.

HP Exstream. Get a Free Document Assessment for Financial Services.

Take the Netezza TwinFin TestDrive!

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Let Progress Software help your business make progress.

Best Practices to Reduce IT Operational Costs

Real-world testing ranks Trend Micro #1 against malware. See results.

Forrester: The real-world financial impact of Windows 7

Turn your desk phone and mobile phone into one with Sprint Mobile Integration.

Maximizing efficiencies with unified communications.

Stay informed with custom newsletters from Tech Dispenser

Selecting the Right Reporting Technology

An IT Leadership Action Plan for the Economic Recovery

Consolidate data centers and lower IT service costs. Learn How.

WAN optimization techniques significantly improve application performance. Read More.

The Revolution and Evolution of Private Cloud Computing

ROI of Application Delivery Controllers

Cut Costs & Green Your IT Operations with PC Power Management

Enterprise Capture: Your Onramp to Business Process Automation

Adobe® LiveCycle®solutions for intuitive user experience

Unlocking the Mainframe: Modernizing Legacy System to SOA

State of the Data Integration Market

Enhance Customer Loyalty through Higher Responsiveness

Achieving Business Agility with Application Grid

Seven Ways ITIL Can Help You in an Economic Downturn

Does your IDS really work? Find out with a free Endace Audit

Verint Systems. Discover the Power of Intelligence in Action"

CA ARCserve r12.5 is More Than Backup! Download Trial Version Today

Enterprise search helps employees get more done. Get the facts from Google.

See why ShoreTel is named best overall VoIP provider by Nemertes Research

Trend Micro ranked #1 against real-world malware. Read more.

AT&T Application Management & Hosting. Let us help you STRETCH

Microsofts new client operating system helped Pella reduce power consumption.

Efficiency goes up. Costs come down.

Dark Fiber from Sunesys Save on Unlimited Bandwidth with Fixed Costs.

Trend Micro ranked #1 against real-world malware. Read more.

Webcast: Solve Your Data Visualization Needs with Open Source BI

Webcast: Delivering the Enterprise-Ready Cloud

Ensure cost effective application delivery. Learn More.

Cloud Computing: The Impact CIOs See

What's Next for Enterprise Resource Planning?

Gartner Magic Quadrant, Application Delivery Controllers 2009

Global Research: CIOs Weigh In On Virtualization

Adobe® LiveCycle® solutions for business process automation

What's New in SOA Suite 11g?

Unleash the Power of Java with Oracle JRockit Real Time

SOA Best Practices and Design Patterns

Application Grid: Ideal Platform for IT Consolidation

Taking the Service Desk to the Next Level