NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Wed, Jun 4, 2008 15:14 EDT

The John Mayer-ization of BlackBerry: Celebrity Spokesman, TV Spots and Mascots, Oh My...

Topic: Infrastructure

Blog: Mobile WorkHorse

Current Rating: 5 Comment: 1

Research In Motion (RIM), maker of the popular BlackBerry smartphone, which has traditionally been known as a business device, made its first foray into the vast consumer mobile phone space back in 2006 when it debuted the sleek and shiny BlackBerry Pearl 8100. Since then, the company has continued into the land of consumer gadgets, launching the Curve 8300 in May 2007 and its newest device, the Bold 9000, is expected this summer—both of which feature digital cameras, Wi-Fi, and media players.

But it wasn't until recently—right around the time that the company's marketing team started targeting TV viewers with new BlackBerry commercials—that I began thinking about the potential effects that this PR and marketing campaign positioning RIM as a consumer-smartphone-vendor could have on RIM and its loyal user base. (Check out one of the new TV spots here.)

image of the BlackBerry mascot

The fact that RIM was attempting to broaden its user base beyond corporate walls became obvious when the company announced last year that it would sponsor singer/songwriter John Mayer's 40-date North American tour. It's also worth noting that Mayer later went on to become a full-fledged BlackBerry spokesman, and he even headlined at party at RIM's 2008 Wireless Enterprise Symposium (WES)—a party that, I might add, was a BLAST. But for some reason that still doesn't seem as significant to me as the new TV commercials, which I first saw in early May on NBC during prime-time hours. If that's not targeting consumers I don't know what is.

RIM's no newcomer to the ad game: my stories on CIO.com have been surrounded by BlackBerry marketing for years. The company even has a celebrity spokesperson for the CIO crowd: uber IT exec, Dr. John Halamka of Harvard Medical School and CareGroup. In other words, RIM knows what it's doing when it comes to building product awareness.

But I can't help but wonder how much of this new consumer push is shaped by Apple's recent entry into the world of smartphones—and its notable success after only a year. (RIM still has significantly more smartphone market share than Apple, but its position as king of the space is looking less secure.) Those new BlackBerry commercials are strikingly similar to iPod TV spots. And that's for good reason. They're targeting the same hot-to-trot consumers…like it or not.

RIM even has mascots in the form of, well, huge, hulking BlackBerrys. And those mascots are now touring the United States and Canada, making appearances at concerts, festivals and Major League Baseball games.

Like those skinny little Virginia Slim cigarettes, RIM has come a long way, baby.

Part of me thinks the company has already secured its position in the enterprise by offering the best handheld/platform/infrastructure combination on the market, and the consumer push can only help it. The potential benefits are clear: an expanded user base; increased sales; more funds for R&D to create new and innovative wares.

But I also can't help but be wary of the new strategy and what it could do to the BlackBerry-maker's reputation and brand image.

In the past, RIM was seen strictly as a business-device-maker, and with that image came the connotation of quality: whether right or wrong, true or false, people tend to think business phones are better, stronger, more dependable because executives and others rely on them to do their jobs. As more and more consumers and even teenagers and children pick up BlackBerrys, will enterprises continue to see RIM and the BlackBerry as the

You do not have flash or javascript support.
Average (2 votes)
5
 
 
Wed, Jun 4, 2008 16:55 EDT
Anonymous user
Posted by: Mike Edwards
Rating: 80

Very good article, and very good questions.

I think it is a great thing. Some years ago, Palm had no competition and they basically just sold a handheld computer. Not bad.

Then the Visor came along with this awkward little phone device in an ugly form and knocked Palm for a loop. Palm got better, and eventually bought their competitor.

Then came Blackberry with this device that didn't really seem to have a place, but took the world by storm. Remember when we all thought they would go out of business because of patent infringement? They did a great job perfecting their technology.

Then came Apple - that "always" other guy. PC's arch nemesis. They seem to love being PC's arch nemesis. They have great technology and have grabbed market share. As always, their graphics are better looking. And, they have the kids with i-Tunes.

The war between them is good. Good for technology. Good for business. Good for consumers. They will make each other better, and I always love a good fight.

Mike Edwards

mike@directyourcareer.com

http://www.directyourcareer.com

About this Blog

Al Sacco writes about (and drools over) anything and everything mobile or wireless as it applies to the global workforce--with a focus on BlackBerry smartphones.

Got tips? Send 'em Al's way.

Follow this blog on Twitter: @MobileWorkHorse.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

YOUR NETWORK
Connect to companies in this post
  • Apple
  • RIM
EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 108 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Preparing for the Next Cyber Attack

Ensure you are up-to-speed on the latest security technologies available to keep your network safe in this Executive Guide. Get a thorough assessment of the corporate security threat landscape. Protect your network with data leakage protection, NAC and other technologies explained in this report.

Sponsored by Qwest  Read this Executive Guide »

 

Cloud Building: 8 Ingredients for Internal Clouds

Cloud computing: a fundamentally new way to deploy IT services and functions cost-effectively and quickly. Learn how the VMware vCloud initiative dramatically improves how consumers access their information and experience applications as well as the 8 ingredients to get you going.

Sponsored by VMWare  Read this White Paper »

 

Investing in Business Analytics Technology

You're thinking now is the time to take the plunge into business analytics, but you still have some unanswered questions. This research summary addresses the most common questions and concerns surrounding the successful launch of a business analytics initiative. It also includes real-world examples of organizations already getting return on their investment.

Sponsored by SAS  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Improving Transparency and Accuracy in IT Cross Charging

During this Webcast you'll learn how KBC Group implemented SAP BusinessObjects Profitability and Cost Management and realized many benefits.   View Now »

 

Cost Savings and Risk Reduction with Effective Systems Management

Join us and see how Novell can help you respond to today's economic challenges by increasing productivity, reducing costs and aligning IT initiatives with overall business goals.  View Now »

 

Capitalize on Your SAP Content

Learn ways to improve your content management by viewing these Open Text webinars today.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Introducing the new HP ProLiant G6 server family

Accenture: Outsourcing for Competitive Advantage. More...

Better spam protection with Postini for just $1/user/mo

Introducing the new HP ProLiant G6 server family

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Accenture IT Consulting: Logical meets technological. More . . .

The Fraudster Economy Model: Operating a Business in the Underground

Trade in your old laser printer and get up to $1000 back!

Taking the Service Desk to the Next Level

Revolutionizing Enterprise Application Deployment

Why Data Loss is Increasing--and What You Can Do About It

Data Loss Prevention: A Better Way to Approach Security

Learn how to managing client systems in the enterprise.

Build a High-Performance Open Web Platform

Mid-Sized Company CIO Community: infoBOOM!

Enterprise PBX Comparison Guide

Getting Value from Outdated Networking Equipment

Losing Ground: 2009 TMT Global Security Survey

Stop Application Fraud at the Source with Device Reputation

Learn about the VMware vSphere (TM) & Intel (R) Xeon (R) Processor 5500 Series

Learn how a virtualized enterprise can help your company reduce costs

Why Isn't Server Virtualization Saving Us More?

Learn how to save 30% through project & portfolio management.

How Open Source is Changing the Face of Enterprise Software

8 Key Ingredients to Building an Internal Cloud

Accenture IT Consulting: Enabling high performance. More...

Top Five CIO Challenges

Insight makes it easy to spend your Microsoft subsidy check.

Five minute business analytics assessment. Immediate results.

Dangerous Collaboration Practices: 5 Ways IT Can Minimize Risk

Accenture: Outsourcing for uncertain times. Click to learn more.

The Case for Investing in Business Analytics Technology. Read white paper.

Live Webinar: Applying Business Analytics. Click here to learn more

Seven Ways ITIL Can Help You in an Economic Downturn

Developing A Dynamic, Real-Time IT Infrastructure

Maximizing the Business Value of the PC Infrastructure

Communications and Collaboration Needs at Business Organizations

Using Open Source to Deploy Web Applications

Cloud Computing: Read about VMware's compelling vision & set of products

Enterprise PBX Buyer's Guide

Secondary Market Primer: Your Network at Half Price

How Interactive Viewer Reduces the Effort to Meet Visualization Requirements

Top-line Performance that's Bottom-line Efficient

White Paper: 8 Key Ingredients to Building an Internal Cloud

Read about virtualization and consolidation effort best practices

Building the Virtualized Enterprise with VMware Infrastructure

The Global Marketplace Today: Strategies for Tough Times

Top 10 Business and IT Drivers for the Wealth Management Sector

5 Steps to Automating Accounts Payable

Bottom-Line Benefits of Virtualization