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Fri, Aug 14, 2009 14:33 EDT

Think Outside the Filing Cabinet

It's time for enterprises to move beyond Microsoft Windows folders and SharePoint workspaces, and into Twitter-like streams.

Topic: Architecture

Blog: Web 2.0 Advisor

Current Rating: 5 Comments: 6

As we enjoyed the rise of the personal computer, e-mail and corporate networks, you might have deemed filing cabinets a relic of the 20th century. 

You'd be wrong. 

The truth is, thanks to Microsoft and a couple other old-guard technology vendors, filing cabinets remain alive and well -- and I'm not referring to a metal box that sits under your desks or between cubicles. (Though I'm willing to bet that plenty of U.S. businesses still rely on more of those ancient storage devices than would care to admit.)

What I mean are those digital filing cabinets that live on your shared Windows drives or in a SharePoint workspace that, together with e-mail, somehow passes for "enterprise collaboration" in 90 percent (anecdotal guess) of companies.

The unimaginative, document-centric architecture under which all computers live has stemmed from Microsoft's inability to think outside the filing cabinet. On Microsoft Windows, for instance, we still use folders. Inside those folders, we put files, or more folders, with more files contained within them. Worse, just like a regular paper-filled cabinet, if someone checks out a file to alter it, no one else can access it until their colleague brings it back. 

Enterprise IT has been complacent and compliant in reinforcing this structure for years, but that's finally starting to change, like it or not. The emergence of Twitter and Facebook, and the Enterprise 2.0 vendors who have mimicked those social technologies to be used internally at businesses, have given companies the choice to move away from this poorly structured form of information sharing.

They imagine a world where you sign into a Twitter-like home page. In the activity stream, your colleagues (privately) tweet that they have edited an important document that you have been jointly crafting. At the end of that message is a link to the document, where you can review the changes and make ones yourself -- again, in real time.

Sure, folder structures still exist in the background, but you can bypass them altogether by searching for a document and going straight to it, rather than travelling down these ridiculous file paths (and several clicks), such as: clynch/c-drive/folder a/folderb/folderb2/filex.

This world I describe actually exists, and vendors such as Socialtext, Telligent and Newsgator (to name a few) have begun building it. Microsoft, for its part, sees the changing tide as well, which validates the movement. It's rumored that Microsoft might have activity streams of some kind in SharePoint 2010, but it remains to be seen what they will look like or how far behind they'll be, given Redmond's dinosaur development cycles.

Microsoft will make one very important contribution soon, however: The release of a fully Online Office. This will make it easier for us to leave the filing cabinet because we can message each other with links rather than e-mail attachments or file paths.

I'm currently researching the companies that have been early adopters with activity streams, whether it's going the route of an alternative vendor or building something on top of SharePoint. If you would like to share your story -- to talk about a truly alternative way -- please drop me a line. It's a story I'd be happy to tell.

You do not have flash or javascript support.
Average (3 votes)
5
 
 
Fri, Aug 14, 2009 16:26 EDT
Anonymous user
Posted by: stevenMsmith
Rating:

Do you mean that filing cabinets, real or digital, don't have a role in the future? If so, I find that hard to believe.

How does an activity stream replace them? You say the folder structure still exists in the background, but you can get the document directly. Okay, you can. So what? The document is stored in a filing cabinet (somewhere). Right?

I'm a Twitter and Facebook user. They work well for their purpose -- sharing things and conversing. The file cabinet still works well for its purpose -- storing content. And from where I sit, there will always be a need to store content, including the activity streams.

I see zero evidence to support the notion that there will be no need for filing cabinets, real or digital, in the future. They will continue to exist because they will continue to have value.

 
Fri, Aug 14, 2009 17:35 EDT
Anonymous user
Posted by: Anonymous
Rating:

the article doesn't say that there will be no need for filing cabinets (aka deeply nested directory structure). another model, if you can imagine, is that you put your data into a large bucket (aka database) and search for what you need, when you need it. instead of keep track of the file itself you keep track of the content of the file. kind of like "smart folders" in email. it can also work on data streams - you let the system filter for what's interesting to you and let the rest pass on through.

 
Fri, Aug 14, 2009 16:44 EDT
Anonymous user
Posted by: Ara
Rating: 10

Sure thing! Twitter is a revolution itself and it affects web 2.0 in a good way now.

 
Fri, Aug 14, 2009 22:55 EDT
Posted by: jlipton
Rating:

Agreed - we still shove documents into folders and search on them in full text.

XML and automation technologies enable content to be semantically tagged such that we should be able to organize, manage and find information much more easily.

Our content should be rich with markup so that we can easily access information. For example – “How many project management hours were billed to Vendor A last year” and “How many proposals sent last month were unsuccessful”.

Justin Lipton

Exari Systems
Boston | London | Melbourne | Munich
Test drive our software online - demo
Read our document assembly blog - blog.exari.com

 
Tue, Aug 18, 2009 12:56 EDT
Anonymous user
Posted by: Me
Rating:

File folders are used because of the simplicity in management and maintainence. All of the "Web 2.0" smoke is just another way of interacting with the same core process.

Every system knows how to interact with file systems and all backup engines know how to manage them. They will remain until something as lightweight and robust is developed to replace them.

Should we make it more simple for users to locate and manage information? Absolutely! Yet, we should not add layers of complexity to simply provide a pretty show.

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C.G. Lynch chronicles what matters (and what doesn't) in the world of social networking, Web 2.0 and consumer applications.

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