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Thu, Jul 30, 2009 14:24 EDT
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Posted by: C.G. Lynch in Best Practices Topic: ApplicationsBlog: Web 2.0 Advisor
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When employees access Twitter during the day, do the tweets they write represent the company or themselves?
Odds are, a bit of both.
In his blog today, Jeremiah Owyang (@jowyang), a senior Forrester analyst, presented four Twitter profile types that he sees most commonly on the service, ranging from strictly company managed accounts to employees who keep a pure personal account separate from their company.
As Twitter becomes more pervasive, employees won't be able to disassociate themselves from their company; nor the company from its employee. This will upset people who cling to this notion that our personal and professional lives can be separated. But as soon as you surrender to the reality that social technologies intertwine those two lives like never before, they'll stop wasting their energy fighting it.
As I started gaining a list of followers on Twitter, I briefly considered starting an account for friends and family to follow me, and keep one entirely dedicated for work. But then I said: Who has the time? If I had to keep a couple Twitter accounts open during the day, and update both of them, it would get old in a hurry. Secondly, the emergence of apps like TweetDeck allow me to organize tweets by sorting them into nice tidy window panes -- friends and family in this window, work people in this one, and hundreds of people I don't know in the other.
So far as my employer is concerned, I never leak any information I shouldn't. I will drop an occasional tweet that suggests my political leanings or my allegiance to certain New England sports teams, but certainly nothing shocking or over-the-top controversial.
This middle ground approach might not work for everyone, especially if you feel passionately about more sensitive topics (politics, religion, etc.). The real question will be how much time do you want to spend tending both those lives?
This is an issue that has been an issue for many of my readers (you've written to me about it). I wrote up some Twitter tips on how to safely blend the personal and professional, but it's an issue with which people will continue to grapple (and that I'm interested in hearing more about).
Don't you think political leanings, particularly for a journalist, are "over the top personal" for tweets or social networking?
I also briefly tried the 2 account approach, but found I never used the personal one, even though its easily available in TweetDeck.
As I was building the CIO Twitter Dashboard, I found an old colleague who is now a financial services CIO by searching for "CIO" on Twitter profiles. However, his profile was purely for him to chat about poker. After a quick call, he decided to wipe the professional references from his poker bio and create a separate professional bio. Now, his poker profile has been deleted and he is solely using his professional id. Just one story of many...
-Chris
There are a few bloggers who've written this but basically you use 1 account with some etiquette. don't leak sensitive information, but then again you are never supposed to. Keep the goofy, lame, weak jokes, etc for after hours and business oriented, useful links, tweets, etc. for during business hours.
This creates some predictability in your tweets and while it doesn't keep people from seeing business tweets and vice versa, it is pretty good decorum.
You can still do goofy tweets during the day, but if you waste your day surfing FunnyorDie.com you're pretty screwed anyway.
I believe some of the same concerns around personal and professional apply to Facebook and social sites.