Rants
Questions
Soapbox
Best Practices
Apply today for a FREE subscription to CIO Magazine!
Thu, Aug 21, 2008 14:18 EDT
|
Posted by: C.G. Lynch in Rants Topic: ApplicationsBlog: Web 2.0 Advisor
Current Rating: |
Twitter, the microblogging service that allows users to post short status messages about themselves for people "following" them, has found its way onto the Web browsers and mobile phones of tech geeks all around the world. While I'm a fan and user of the service, I've come to believe there is very little chance it will catch on with a mainstream audience as a standalone application.
And it has nothing to do with the technology or the frequent outages the service has experienced. In fact, I like Twitter, the technology and the people behind it. I've interviewed its bright founder, Jack Dorsey, for CIO's "Five Things I've Learned" series. He talked about the power of brevity, and the idea that email and other technologies are failing us because they rely on too much crap being inputted each time you want to communicate (to field, cc field, subject field, body, text, spell check, send, and so on).
I wrote another story about how companies could look at Twitter's technology and apply it internally to streamline their own processes. Practicing what I preach, I use the service quite a bit. I've gained more than 100 followers and posted 500 or so updates (something power users and Twitter evangelists would surely gawk at as puny, but that is a whole other issue entirely.)
The barriers to Twitter going mainstream, instead, are two-fold: one is the existing user base and how they've come to dominate the site with their own obsessions/passions about social media, technology, and Twitter itself, making it less palatable for a new user who doesn't really care about those things. And two, the underestimation by these same folks that people are going to continue to be more open and social without any sort of regard for their own privacy and personal affairs (which would be a central issue for a site dedicated to "what are you doing?").
My brother, a finance analyst, made me see this reality recently over beers at our favorite pizza place in San Francisco. He is no Luddite (very wired, as a matter of fact), but he prevents me from getting over-excited about emerging technologies on the Web. He put it plainly:
"Why would I want people knowing what I'm doing on any given moment on any given day?"
It's question I'd heard before, especially when on the road attending conference sessions about the service. My response was pretty typical of a social media cheerleader:
"First of all, people are being more social and willing to share. And we're headed towards a point in time where most of the content and communications we engage in are inherently social rather than hierarchal. In other words, I'm going to be more interested in what you and our friends are doing and what you're reading than what some CEO or newspaper says I should be reading or thinking about."
Needless to say, the answer didn't work for him, and it doesn't work for me now that I think about it harder.
Some reasons?
The fall out of Facebook's beacon advertising fiasco is certainly one. Turns out people on social networks care about privacy after all. Evidently, they weren't thrilled that their friends could view their transactions
Twitter is not about what you are doing, any more than weblogs are a log of anything at all...
To be honest, the first time I heard about Twitter I thought it was the stupidest thing ever, now I think it is a powerful tool. Like all powerful tools, you have to understand both the tool and what you are trying to accomplish to make the best use of it.
First, I don't want to follow everyone and I don't want everyone to follow me. I could pretty much care less what most the people I follow are doing, and that's not what most of them tweet about. I'm looking for ideas, for observations, for insights. What people do is mundane compared to what they think.
Frankly, I think twitter is a much more powerful medium for connecting people than other social media because the signal to noise ratio for individuals is more apparent.
twitter.com/littleidea
Some companies (especially in the area of helpdesks) rely on chats, which is a anxient form of micro blogging if used for formal conversations only.
BTW: why should twitter care about non techies?
Bernd
Maybe Twitter shouldn't care about reaching non-techies. That's definitely something I've considered since writing this post. Maybe they could build a niche business catering to high-tech oriented bloggers, programmers, social media types and PR people? I don't know though. I think that would limit them from a business perspective and their overall financial viability in the future.
Also, maybe it's because I find Twitter to be pretty darn fun that I wish more of my non techie friends were on it. But as I mentioned, I can easily see why they wouldn't get into it given what the current environment there is like.
While I'm in this thread, I feel I have to respond to the first comment. I do understand very well that Twitter is based on more than "what you're doing" and that much of it is based on an intellectual exchange of ideas. It's just that those ideas right now are very focused at a specific audience, and I think that makes it less palatable to a broader audience.
Thanks for the comments. I always welcome more!
-CGL
If you ignore Twitter's "what are you doing?" and substitute "what are you interested in?" or "what are you paying attention to?" it makes a lot more sense for biz folks. I use the above questions and only follow those who do likewise and therefore find Twitter VERY useful for business and monitoring my marketspace.
I also find that I do not follow the "stars" of the Twitterverse -- just those folks I find interesting, whether I personally know them or not.