NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Thu, Aug 21, 2008 14:18 EDT

Why Twitter Will Hit a Brick Wall With Non-Techies

Topic: Applications

Blog: Web 2.0 Advisor

Current Rating: 5 Comments: 4

Twitter, the microblogging service that allows users to post short status messages about themselves for people "following" them, has found its way onto the Web browsers and mobile phones of tech geeks all around the world. While I'm a fan and user of the service, I've come to believe there is very little chance it will catch on with a mainstream audience as a standalone application.

And it has nothing to do with the technology or the frequent outages the service has experienced. In fact, I like Twitter, the technology and the people behind it. I've interviewed its bright founder, Jack Dorsey, for CIO's "Five Things I've Learned" series. He talked about the power of brevity, and the idea that email and other technologies are failing us because they rely on too much crap being inputted each time you want to communicate (to field, cc field, subject field, body, text, spell check, send, and so on).

I wrote another story about how companies could look at Twitter's technology and apply it internally to streamline their own processes. Practicing what I preach, I use the service quite a bit. I've gained more than 100 followers and posted 500 or so updates (something power users and Twitter evangelists would surely gawk at as puny, but that is a whole other issue entirely.)

The barriers to Twitter going mainstream, instead, are two-fold: one is the existing user base and how they've come to dominate the site with their own obsessions/passions about social media, technology, and Twitter itself, making it less palatable for a new user who doesn't really care about those things. And two, the underestimation by these same folks that people are going to continue to be more open and social without any sort of regard for their own privacy and personal affairs (which would be a central issue for a site dedicated to "what are you doing?").

My brother, a finance analyst, made me see this reality recently over beers at our favorite pizza place in San Francisco. He is no Luddite (very wired, as a matter of fact), but he prevents me from getting over-excited about emerging technologies on the Web. He put it plainly:

"Why would I want people knowing what I'm doing on any given moment on any given day?"

It's question I'd heard before, especially when on the road attending conference sessions about the service. My response was pretty typical of a social media cheerleader:

"First of all, people are being more social and willing to share. And we're headed towards a point in time where most of the content and communications we engage in are inherently social rather than hierarchal. In other words, I'm going to be more interested in what you and our friends are doing and what you're reading than what some CEO or newspaper says I should be reading or thinking about."

Needless to say, the answer didn't work for him, and it doesn't work for me now that I think about it harder.

Some reasons?

The fall out of Facebook's beacon advertising fiasco is certainly one. Turns out people on social networks care about privacy after all. Evidently, they weren't thrilled that their friends could view their transactions

Keywords:

facebook, twitter, Web 2.0

You do not have flash or javascript support.
Average (3 votes)
5
 
 
Thu, Aug 21, 2008 19:15 EDT
Anonymous user
Posted by: littleidea
Rating: 70

Twitter is not about what you are doing, any more than weblogs are a log of anything at all...

To be honest, the first time I heard about Twitter I thought it was the stupidest thing ever, now I think it is a powerful tool. Like all powerful tools, you have to understand both the tool and what you are trying to accomplish to make the best use of it.

First, I don't want to follow everyone and I don't want everyone to follow me. I could pretty much care less what most the people I follow are doing, and that's not what most of them tweet about. I'm looking for ideas, for observations, for insights. What people do is mundane compared to what they think.

Frankly, I think twitter is a much more powerful medium for connecting people than other social media because the signal to noise ratio for individuals is more apparent.

twitter.com/littleidea

 
Fri, Aug 22, 2008 16:40 EDT
Anonymous user
Posted by: Bernd Eckenfels
Rating: 50

Some companies (especially in the area of helpdesks) rely on chats, which is a anxient form of micro blogging if used for formal conversations only.

BTW: why should twitter care about non techies?

Bernd

 
Mon, Aug 25, 2008 13:10 EDT
Posted by: C.G. Lynch
Rating:

Maybe Twitter shouldn't care about reaching non-techies. That's definitely something I've considered since writing this post. Maybe they could build a niche business catering to high-tech oriented bloggers, programmers, social media types and PR people? I don't know though. I think that would limit them from a business perspective and their overall financial viability in the future.

Also, maybe it's because I find Twitter to be pretty darn fun that I wish more of my non techie friends were on it. But as I mentioned, I can easily see why they wouldn't get into it given what the current environment there is like.

While I'm in this thread, I feel I have to respond to the first comment. I do understand very well that Twitter is based on more than "what you're doing" and that much of it is based on an intellectual exchange of ideas. It's just that those ideas right now are very focused at a specific audience, and I think that makes it less palatable to a broader audience.

Thanks for the comments. I always welcome more!

-CGL

 
Wed, Aug 27, 2008 12:22 EDT
Anonymous user
Posted by: Anonymous
Rating: 90

If you ignore Twitter's "what are you doing?" and substitute "what are you interested in?" or "what are you paying attention to?" it makes a lot more sense for biz folks. I use the above questions and only follow those who do likewise and therefore find Twitter VERY useful for business and monitoring my marketspace.

I also find that I do not follow the "stars" of the Twitterverse -- just those folks I find interesting, whether I personally know them or not.

About this Blog

C.G. Lynch chronicles what matters (and what doesn't) in the world of social networking, Web 2.0 and consumer applications.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

YOUR NETWORK
Connect to companies in this post
  • Facebook
  • Twitter
EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 108 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Preparing for the Next Cyber Attack

Ensure you are up-to-speed on the latest security technologies available to keep your network safe in this Executive Guide. Get a thorough assessment of the corporate security threat landscape. Protect your network with data leakage protection, NAC and other technologies explained in this report.

Sponsored by Qwest  Read this Executive Guide »

 

Cloud Building: 8 Ingredients for Internal Clouds

Cloud computing: a fundamentally new way to deploy IT services and functions cost-effectively and quickly. Learn how the VMware vCloud initiative dramatically improves how consumers access their information and experience applications as well as the 8 ingredients to get you going.

Sponsored by VMWare  Read this White Paper »

 

Investing in Business Analytics Technology

You're thinking now is the time to take the plunge into business analytics, but you still have some unanswered questions. This research summary addresses the most common questions and concerns surrounding the successful launch of a business analytics initiative. It also includes real-world examples of organizations already getting return on their investment.

Sponsored by SAS  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Improving Transparency and Accuracy in IT Cross Charging

During this Webcast you'll learn how KBC Group implemented SAP BusinessObjects Profitability and Cost Management and realized many benefits.   View Now »

 

Cost Savings and Risk Reduction with Effective Systems Management

Join us and see how Novell can help you respond to today's economic challenges by increasing productivity, reducing costs and aligning IT initiatives with overall business goals.  View Now »

 

Capitalize on Your SAP Content

Learn ways to improve your content management by viewing these Open Text webinars today.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Introducing the new HP ProLiant G6 server family

Accenture: Outsourcing for Competitive Advantage. More...

Better spam protection with Postini for just $1/user/mo

Introducing the new HP ProLiant G6 server family

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Accenture IT Consulting: Logical meets technological. More . . .

The Fraudster Economy Model: Operating a Business in the Underground

Trade in your old laser printer and get up to $1000 back!

Taking the Service Desk to the Next Level

Revolutionizing Enterprise Application Deployment

Why Data Loss is Increasing--and What You Can Do About It

Data Loss Prevention: A Better Way to Approach Security

Learn how to managing client systems in the enterprise.

Build a High-Performance Open Web Platform

Mid-Sized Company CIO Community: infoBOOM!

Enterprise PBX Comparison Guide

Getting Value from Outdated Networking Equipment

Top-line Performance that's Bottom-line Efficient

White Paper: 8 Key Ingredients to Building an Internal Cloud

Read about virtualization and consolidation effort best practices

Building the Virtualized Enterprise with VMware Infrastructure

The Global Marketplace Today: Strategies for Tough Times

Top 10 Business and IT Drivers for the Wealth Management Sector

5 Steps to Automating Accounts Payable

Bottom-Line Benefits of Virtualization

Accenture IT Consulting: Enabling high performance. More...

Top Five CIO Challenges

Insight makes it easy to spend your Microsoft subsidy check.

Five minute business analytics assessment. Immediate results.

Dangerous Collaboration Practices: 5 Ways IT Can Minimize Risk

Accenture: Outsourcing for uncertain times. Click to learn more.

The Case for Investing in Business Analytics Technology. Read white paper.

Live Webinar: Applying Business Analytics. Click here to learn more

Seven Ways ITIL Can Help You in an Economic Downturn

Developing A Dynamic, Real-Time IT Infrastructure

Maximizing the Business Value of the PC Infrastructure

Communications and Collaboration Needs at Business Organizations

Using Open Source to Deploy Web Applications

Cloud Computing: Read about VMware's compelling vision & set of products

Enterprise PBX Buyer's Guide

Secondary Market Primer: Your Network at Half Price

How Interactive Viewer Reduces the Effort to Meet Visualization Requirements

Stop Application Fraud at the Source with Device Reputation

Learn about the VMware vSphere (TM) & Intel (R) Xeon (R) Processor 5500 Series

Learn how a virtualized enterprise can help your company reduce costs

Why Isn't Server Virtualization Saving Us More?

Learn how to save 30% through project & portfolio management.

How Open Source is Changing the Face of Enterprise Software

8 Key Ingredients to Building an Internal Cloud

Software Executives: Take Control of Your Organization's Code Quality