NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Thu, Aug 21, 2008 14:18 EDT

Why Twitter Will Hit a Brick Wall With Non-Techies

Topic: Applications

Blog: Web 2.0 Advisor

Current Rating: 5 Comments: 4

Twitter, the microblogging service that allows users to post short status messages about themselves for people "following" them, has found its way onto the Web browsers and mobile phones of tech geeks all around the world. While I'm a fan and user of the service, I've come to believe there is very little chance it will catch on with a mainstream audience as a standalone application.

And it has nothing to do with the technology or the frequent outages the service has experienced. In fact, I like Twitter, the technology and the people behind it. I've interviewed its bright founder, Jack Dorsey, for CIO's "Five Things I've Learned" series. He talked about the power of brevity, and the idea that email and other technologies are failing us because they rely on too much crap being inputted each time you want to communicate (to field, cc field, subject field, body, text, spell check, send, and so on).

I wrote another story about how companies could look at Twitter's technology and apply it internally to streamline their own processes. Practicing what I preach, I use the service quite a bit. I've gained more than 100 followers and posted 500 or so updates (something power users and Twitter evangelists would surely gawk at as puny, but that is a whole other issue entirely.)

The barriers to Twitter going mainstream, instead, are two-fold: one is the existing user base and how they've come to dominate the site with their own obsessions/passions about social media, technology, and Twitter itself, making it less palatable for a new user who doesn't really care about those things. And two, the underestimation by these same folks that people are going to continue to be more open and social without any sort of regard for their own privacy and personal affairs (which would be a central issue for a site dedicated to "what are you doing?").

My brother, a finance analyst, made me see this reality recently over beers at our favorite pizza place in San Francisco. He is no Luddite (very wired, as a matter of fact), but he prevents me from getting over-excited about emerging technologies on the Web. He put it plainly:

"Why would I want people knowing what I'm doing on any given moment on any given day?"

It's question I'd heard before, especially when on the road attending conference sessions about the service. My response was pretty typical of a social media cheerleader:

"First of all, people are being more social and willing to share. And we're headed towards a point in time where most of the content and communications we engage in are inherently social rather than hierarchal. In other words, I'm going to be more interested in what you and our friends are doing and what you're reading than what some CEO or newspaper says I should be reading or thinking about."

Needless to say, the answer didn't work for him, and it doesn't work for me now that I think about it harder.

Some reasons?

The fall out of Facebook's beacon advertising fiasco is certainly one. Turns out people on social networks care about privacy after all. Evidently, they weren't thrilled that their friends could view their transactions

You do not have flash or javascript support.
Average (3 votes)
5
 
 
Thu, Aug 21, 2008 19:15 EDT
Anonymous user
Posted by: littleidea
Rating: 70

Twitter is not about what you are doing, any more than weblogs are a log of anything at all...

To be honest, the first time I heard about Twitter I thought it was the stupidest thing ever, now I think it is a powerful tool. Like all powerful tools, you have to understand both the tool and what you are trying to accomplish to make the best use of it.

First, I don't want to follow everyone and I don't want everyone to follow me. I could pretty much care less what most the people I follow are doing, and that's not what most of them tweet about. I'm looking for ideas, for observations, for insights. What people do is mundane compared to what they think.

Frankly, I think twitter is a much more powerful medium for connecting people than other social media because the signal to noise ratio for individuals is more apparent.

twitter.com/littleidea

 
Fri, Aug 22, 2008 16:40 EDT
Anonymous user
Posted by: Bernd Eckenfels
Rating: 50

Some companies (especially in the area of helpdesks) rely on chats, which is a anxient form of micro blogging if used for formal conversations only.

BTW: why should twitter care about non techies?

Bernd

 
Mon, Aug 25, 2008 13:10 EDT
Posted by: C.G. Lynch
Rating:

Maybe Twitter shouldn't care about reaching non-techies. That's definitely something I've considered since writing this post. Maybe they could build a niche business catering to high-tech oriented bloggers, programmers, social media types and PR people? I don't know though. I think that would limit them from a business perspective and their overall financial viability in the future.

Also, maybe it's because I find Twitter to be pretty darn fun that I wish more of my non techie friends were on it. But as I mentioned, I can easily see why they wouldn't get into it given what the current environment there is like.

While I'm in this thread, I feel I have to respond to the first comment. I do understand very well that Twitter is based on more than "what you're doing" and that much of it is based on an intellectual exchange of ideas. It's just that those ideas right now are very focused at a specific audience, and I think that makes it less palatable to a broader audience.

Thanks for the comments. I always welcome more!

-CGL

 
Wed, Aug 27, 2008 12:22 EDT
Anonymous user
Posted by: Anonymous
Rating: 90

If you ignore Twitter's "what are you doing?" and substitute "what are you interested in?" or "what are you paying attention to?" it makes a lot more sense for biz folks. I use the above questions and only follow those who do likewise and therefore find Twitter VERY useful for business and monitoring my marketspace.

I also find that I do not follow the "stars" of the Twitterverse -- just those folks I find interesting, whether I personally know them or not.

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

C.G. Lynch chronicles what matters (and what doesn't) in the world of social networking, Web 2.0 and consumer applications.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

Upgrading to VMware vSphere with vWire

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Return on Information: Google Enterprise Search pays you back

ROI of Application Delivery Controllers

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Right-Sizing Your Power Infrastructure

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

Increase UPS efficiency without sacrificing protection.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

Removing Barriers To Better Server Virtualization Efficiency

4G Revisited. The Continued Evolution of Wireless Mobility.

What's Next for Enterprise Resource Planning?

Maximizing website Return on Information with high-quality search

Gartner Magic Quadrant, Application Delivery Controllers 2009

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths