Rants
Questions
Soapbox
Best Practices
Apply today for a FREE subscription to CIO Magazine!
Wed, Feb 27, 2008 5:13 EST

|
Posted by: Chris Potts in Best Practices Topic: IT Organization ManagementBlog: CIO Knowledge Space
Current Rating: |
What do CEOs want from CIOs? A conference invitation on my desk offers to give me the answer. But if we're to avoid the lowest common denominator, surely it's got to be personal?
Let's suppose I'm your CEO and you're my CIO. What do I want from you? If we've been together for more than a few moments, I've already figured out where I think your strengths lie, and I'll want you to exploit those strengths as much as you can to the benefit of our corporate strategies and of your career. I'll also have concluded any gaps in your strengths that we'll need to plug if we're going to get the best out of our investments involving IT. Whatever any other CEOs might be expecting from their CIOs, as far as you and I are concerned, I know what I want and what - realistically - you will and won't be able to give me.
Which is not to say I'll be ignoring the market, and what other CIOs are doing for their CEOs. But you and I may be achieving greater things together than the market out there, in which case I'll ignore market orthodoxies and stick to the journey we're on. On the other hand, if it sounds like there's some folks getting much more from their CEO/CIO relationship than we are, you can bet I'll be listening. And contrary to much of the messaging that goes on, I'm not really interested in what percentage of the market we're talking about. If there's just one CEO who's managing to get much more from the CEO/CIO relationship than I am, I want to know what they're doing differently.
In fact, if anyone just wants to tell me, in a conference or anywhere else, that 99% of CEOs expect X from their CIO so X must be the right answer, forget it. Firstly I'm not 99% of CEOs. I'm me. And the innovator in me knows that the more people who are doing something, the more it's likely to be yesterday's solution. So by all means remind me, briefly, what 99% of people are doing just in case I've missed it. But the people I'm really interested in are the other 1%, and whether I'm one of them.
Life for most CIOs is similar to Hobbes description "nasty, brutish and short"'. The more a CIO is focused on resolving the key issues of the firm that are weighing heavily on the CEO's mind - then the higher regard they are likely to be held in by your CEO.
Clearly as a CIO you need to be on top of your own game in terms of reliable service delivery, managing costs and bringing key project investments in on time. However if you are going to survive and prosper - you need to be able to contribute to the wider success of the team.
For example in the Retail sector - you may only be responsible for 2-3% of the overall cost structure of the business - and yet the key systems you support in terms of supply chain, space and range planning can have a dramatic impact on the overall performance of the business.
See http://www.closequarter.co.uk/2007/05/key-reasons-why-cios-get-fired-and-what.html for a more detailed discussion on the top-10 reasons why CIOs get fired and what to do about them.
Regards John.
Is Google your ideal? Or Apple? Or Jon's Pizza?
If you are the CIO, you just can't believe the effort you will have to do to make your company like the first 2.
It takes time and in their case planning from day one(or 2) to follow the direction.
In your average Fortune 500 company there should be parts which can create or accomplish similar tasks, while you are steering the whole boat around.
Open up and listen to the next generation or lower managers or even shop floor workers to see what could be done quickly and probably easily to make good progress. Remember to reward them in many ways, free time to work on the project, pizza, drinks, meetings with you. Many other ways aside from salary go very far.
When we go to a client, we are there to clean up the infrastructure. We allocate enough time and then resources to accomplish the overall task.
What is more inmportant to us is nailing down 1-3 items which we feel would make the most benefits early on in the project and get them completed first.
Basic idea, right? How come everywhere we go we are always told no one ever worked so quickly and well? Or provided documentation.
And so it is when you are CIO. While I was interim CIO a few years ago, I pushed for this as well, and the result helped to double revenue over the year. I got the idea from the person who handled customer service, she had a list of complaints which I turned to action items.
The CEO wants it done as soon as possible and these days you could have something done in hours or days instead of weeks or months.
If you can't make a quick decision, your CEO is likely to decide he can and will find someone quicker to the action. Aim for the top 10% and you will be fine, it is unrealistic for one to expect to be in the 1% when you as a company are way behind. If it was easy to turn your company around, CEOs would do it for everyone, but they can't and neither can you in a short time, but if you make the decision and start simple you will progressively get to where you need to go faster.