NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Wed, Feb 27, 2008 5:13 EST

What YOUR CEO wants from YOU

Topic: IT Organization Management

Blog: CIO Knowledge Space

Current Rating: 0 Comments: 2

What do CEOs want from CIOs? A conference invitation on my desk offers to give me the answer. But if we're to avoid the lowest common denominator, surely it's got to be personal?

Let's suppose I'm your CEO and you're my CIO. What do I want from you? If we've been together for more than a few moments, I've already figured out where I think your strengths lie, and I'll want you to exploit those strengths as much as you can to the benefit of our corporate strategies and of your career. I'll also have concluded any gaps in your strengths that we'll need to plug if we're going to get the best out of our investments involving IT. Whatever any other CEOs might be expecting from their CIOs, as far as you and I are concerned, I know what I want and what - realistically - you will and won't be able to give me.

Which is not to say I'll be ignoring the market, and what other CIOs are doing for their CEOs. But you and I may be achieving greater things together than the market out there, in which case I'll ignore market orthodoxies and stick to the journey we're on. On the other hand, if it sounds like there's some folks getting much more from their CEO/CIO relationship than we are, you can bet I'll be listening. And contrary to much of the messaging that goes on, I'm not really interested in what percentage of the market we're talking about. If there's just one CEO who's managing to get much more from the CEO/CIO relationship than I am, I want to know what they're doing differently.

In fact, if anyone just wants to tell me, in a conference or anywhere else, that 99% of CEOs expect X from their CIO so X must be the right answer, forget it. Firstly I'm not 99% of CEOs. I'm me. And the innovator in me knows that the more people who are doing something, the more it's likely to be yesterday's solution. So by all means remind me, briefly, what 99% of people are doing just in case I've missed it. But the people I'm really interested in are the other 1%, and whether I'm one of them.

You do not have flash or javascript support.
Average (0 votes)
0
 
 
Wed, Feb 27, 2008 11:39 EST
Anonymous user
Posted by: John Corr
Rating:

Life for most CIOs is similar to Hobbes description "nasty, brutish and short"'. The more a CIO is focused on resolving the key issues of the firm that are weighing heavily on the CEO's mind - then the higher regard they are likely to be held in by your CEO.

Clearly as a CIO you need to be on top of your own game in terms of reliable service delivery, managing costs and bringing key project investments in on time. However if you are going to survive and prosper - you need to be able to contribute to the wider success of the team.

For example in the Retail sector - you may only be responsible for 2-3% of the overall cost structure of the business - and yet the key systems you support in terms of supply chain, space and range planning can have a dramatic impact on the overall performance of the business.

See http://www.closequarter.co.uk/2007/05/key-reasons-why-cios-get-fired-and-what.html for a more detailed discussion on the top-10 reasons why CIOs get fired and what to do about them.

Regards John.

 
Wed, Feb 27, 2008 11:57 EST
Anonymous user
Posted by: Keith Brooks
Rating:

Is Google your ideal? Or Apple? Or Jon's Pizza?
If you are the CIO, you just can't believe the effort you will have to do to make your company like the first 2.

It takes time and in their case planning from day one(or 2) to follow the direction.
In your average Fortune 500 company there should be parts which can create or accomplish similar tasks, while you are steering the whole boat around.
Open up and listen to the next generation or lower managers or even shop floor workers to see what could be done quickly and probably easily to make good progress. Remember to reward them in many ways, free time to work on the project, pizza, drinks, meetings with you. Many other ways aside from salary go very far.

When we go to a client, we are there to clean up the infrastructure. We allocate enough time and then resources to accomplish the overall task.
What is more inmportant to us is nailing down 1-3 items which we feel would make the most benefits early on in the project and get them completed first.

Basic idea, right? How come everywhere we go we are always told no one ever worked so quickly and well? Or provided documentation.

And so it is when you are CIO. While I was interim CIO a few years ago, I pushed for this as well, and the result helped to double revenue over the year. I got the idea from the person who handled customer service, she had a list of complaints which I turned to action items.

The CEO wants it done as soon as possible and these days you could have something done in hours or days instead of weeks or months.

If you can't make a quick decision, your CEO is likely to decide he can and will find someone quicker to the action. Aim for the top 10% and you will be fine, it is unrealistic for one to expect to be in the 1% when you as a company are way behind. If it was easy to turn your company around, CEOs would do it for everyone, but they can't and neither can you in a short time, but if you make the decision and start simple you will progressively get to where you need to go faster.

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

CIO practitioners discuss their personal experiences and yours.

Hot Conversations

Take My Windows 7 Please: A Resale Tale

Posted by Shane ONeill in News | 6 comments

Creating a Privacy Policy Part V

Posted by Ariel Silverstone in Best Practices | 1 comments

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

See how AT&T can help protect your network.

Top Five CIO Challenges

Streamline IT Costs. Boost Performance with WAN Optimization.

Want to know how you can maximize employee productivity?

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

Increase UPS efficiency without sacrificing protection.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

White Paper: Right-Sizing Your Power Infrastructure

Webcast: Unleashing the Power of Customer Data

White Paper: Managed Security for a Not-So-Secure World

SharePoint - Unchecked growth of content is unsustainable.

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

Five-Step Mobility Management Plan

White Paper: Next Generation Remote Infrastructure Management

Disciplined Autonomy: Resolving the Tension Between Flexibility and Control

Join us at the US-Brazil IT-BPO Summit, on November 10th in New York.

Unified Communications: Thoughts, Strategies and Predictions. Join the discussion

Read the RSA report: Security for Business Innovation

Webcast: Looking to the Cloud for Email and Collaboration Services

64-page prescriptive guide to security, compliance, and IT operations.

Keep your IT expertise up to date. Join the Intel Premier IT Professionals.

A new fleet of PCs with a total ROI in 10 months. Find your ROI.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

White Paper: 4 Customer Service Myths

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Improve Agility with Operational Responsiveness

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Learn How Web Site Performance Impacts Shopper Behavior

IDC White Paper: CCM for IT Compliance and Risk Management

Tolly Group Lab Test Results: Cisco vs. ShoreTel