Wed, Dec 24, 2008 13:28 EST

CIOs must stay laser focused on quality of service and customer satisfaction during this economic downturn

Posted by: Anonymous in Best Practices

Topic: Enterprise Management

Current Rating: Comments: 2

During this economic downturn as companies continue to reduce headcount it is becoming more difficult to focus on Quality of Service to the end customer. This economy will prove to be the tipping point for many companies as they struggle to meet long and short term objectives. The only real way a company can differentiate themselves long term is by staying laser focused on the relentless pursuit of continuously improving service quality and customer satisfaction.
Companies must seek to leverage industry proven and established best practices (e.g. ITIL, Six Sigma, CobiT, and CMMI) and match those best practices processes and tools to their own business environments & constraints, so that they can select the best quality tool to ensure that they meet or exceed their long term business objectives.

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Mon, Dec 29, 2008 12:02 EST

Six Sigma Software

Posted by: Jay Arthur
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Because most business software is transaction-oriented, it's easy to apply Six Sigma to software applications and computer operations. Every bug is a defect; every manually corrected transaction is a defect; and every computer outage is a defect.

Using the "Dirty 30 Process for Six Sigma Software", it's easy to diagnose and eliminate the root causes of software errors and outages. The methods and case study can be downloaded from www.qimacros.com/pdf/dirty30.pdf.

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Tue, Oct 6, 2009 14:30 EDT

Lean Manufacturing

Posted by: SPC Software
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Great tip, six sigma software can be leveraged to serve a variety of industries. Perhaps most popularly the manufacturing industry.

Lean manufacturing and statistical process control (SPC) software and tips are available from several different sources.

related articles: http://www.winspc.com/datanet-quality-systems/articles/

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