Apply today for a FREE subscription to CIO Magazine!
Wed, Dec 24, 2008 13:28 EST
CIOs must stay laser focused on quality of service and customer satisfaction during this economic downturn
|
Posted by: Anonymous in Best Practices Topic: Enterprise Management
Current Rating: |
During this economic downturn as companies continue to reduce headcount it is becoming more difficult to focus on Quality of Service to the end customer. This economy will prove to be the tipping point for many companies as they struggle to meet long and short term objectives. The only real way a company can differentiate themselves long term is by staying laser focused on the relentless pursuit of continuously improving service quality and customer satisfaction.
Companies must seek to leverage industry proven and established best practices (e.g. ITIL, Six Sigma, CobiT, and CMMI) and match those best practices processes and tools to their own business environments & constraints, so that they can select the best quality tool to ensure that they meet or exceed their long term business objectives.
Because most business software is transaction-oriented, it's easy to apply Six Sigma to software applications and computer operations. Every bug is a defect; every manually corrected transaction is a defect; and every computer outage is a defect.
Using the "Dirty 30 Process for Six Sigma Software", it's easy to diagnose and eliminate the root causes of software errors and outages. The methods and case study can be downloaded from www.qimacros.com/pdf/dirty30.pdf.
How Long Have You Been Looking for a Job?
Posted by Meridith Levinson in Questions | 4 comments
5 Myths of Data Center Power Usage Optimization
Posted by Michael Bullock in Best Practices | 2 comments
Microsoft Has Itself a Windows 7 Netbook Pricing Dilemma
Posted by Shane ONeill in News | 1 comments
What a CIO Says, and What He's Really Thinking
Posted by Thomas Wailgum in Soapbox | 11 comments
Android May Lose Netbook Battle to Windows, but Win the War
Posted by Shane ONeill in News | 2 comments
Got something to say? We want to hear it! Click the Post button to get started. GO»
Agile Techniques, Agile Hype and the Essence of Agile [in IT and Business]
5 Myths of Data Center Power Usage Optimization
How Long Have You Been Looking for a Job?
Microsoft Has Itself a Windows 7 Netbook Pricing Dilemma
iPhone 3G S: If You Can't Beat Apple, Join 'Em
How Do You Manage Information Overload?
A good time to wear more hats
iPhone 3G S: Blockbuster Weekend
Persevering in the face of Fear, Uncertainty and Doubt
Take Your Time Moving To Process Based Organizations.
Preparing for the Next Cyber Attack
Ensure you are up-to-speed on the latest security technologies available to keep your network safe in this Executive Guide. Get a thorough assessment of the corporate security threat landscape. Protect your network with data leakage protection, NAC and other technologies explained in this report.
Sponsored by Qwest
Read this Executive Guide »
Cloud Building: 8 Ingredients for Internal Clouds
Cloud computing: a fundamentally new way to deploy IT services and functions cost-effectively and quickly. Learn how the VMware vCloud initiative dramatically improves how consumers access their information and experience applications as well as the 8 ingredients to get you going.
Sponsored by VMWare
Read this White Paper »
Investing in Business Analytics Technology
You're thinking now is the time to take the plunge into business analytics, but you still have some unanswered questions. This research summary addresses the most common questions and concerns surrounding the successful launch of a business analytics initiative. It also includes real-world examples of organizations already getting return on their investment.
Sponsored by SAS
Read this White Paper »
Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.
Sign-up for the Blogs & Discussion Newsletter
