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Michael: See another posting called "The Yin and Yang of Yahoo". From my experience, what you are recommending, while entirely logical, does not apply to the current-day Yahoo. I suspect that even if you paid more, you would not get any better service. And that probably won't change until the current culture is completely (albeit creatively, a la Schumpeter) destroyed. Regardless of what the form responses say, or how well or poorly they say it, I'm not sure there is anyone in Yahoo who actually knows you (or anyone else) has a problem. Nor am I sure that if they knew it, they would accept it as fact. And if they accepted it as fact, I am not sure they would care. Finally, if they cared, I am not sure that any of those yahoos would feel obligated or responsible to do anything about it.