NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Sat, Nov 15, 2008 14:31 EST

Are We Working 9 to 5? Gen Y, Social Networks, and Accountability

Topic: IT Organization Management

Blog: Forum

Current Rating: 5 Comments: 3

As a CISO, I am trying to make the case for social networking sites like Facebook and much more in governments world-wide. I do think they can add value. I like the label of "enabler" and providing "secure" ways of being "innovative." We want to attract young talent to Michigan and to build policies that are "forward looking."

But the case is not an easy one. I find most arguments to either lack accountability or require a massive paradigm shift in basic workplace rules for everyone (including the baby-boomers to be fair to all.) We need to ask a few basic questions like, what assumptions are built into recommended approaches?

First some background. The article by Ashley Wilson "Gen Y Tech Tools May Not Translate to the Real World" is worth reading. Note this quote:

"Fang, who recently started a job at Grant Thornton says, 'The thing about homework is that it doesn't matter if you do it early, it just matters if you have it done on time. Conversely, most bosses prefer you to complete work assignments ASAP, which puts pressure to get them done without taking any breaks. And really it all depends on who your boss is.'"

The basic assumption in this article is that Gen Y workers should be able to go to Fantasybaseball.yahoo.com for hours a week (or wherever else they want as long as it is not porn), because they will be catching up and doing their work in the evenings, at midnight and on weekends. Bottom line, just get your work done within a 7x24x365 window.

This position is supported by a quote from the related article listed on that page: In Defense of Gen Y Workers

"Just because I’m not in the office right now doesn’t mean I want to be cut off from work. Why would it? My work ethic is strong. That’s how I grew up. There was always homework to do, papers to write, tests to study for, and now you’re going to tell me to leave my work unfinished just because I’m going home? Doesn’t that seem wrong to you? It does to me. I want devices like BlackBerrys, Palm Pilots and the like, to allow me to stay focused on work at all times. Since I’m so used to having a 24-hour connection, being unreachable is a scary thought."

This argument seems fair enough. It passes the "smell" test for a public that demands accountability. If tasks are clear, well-defined and measurable (a big "if" but let's move on), we don't care if you do the work at 9 PM at Starbucks.

Now let's look at other related article listed at the bottom of that online page:

Flex-time: Want a Four-day Workweek? IT is Key

Here's an excerpt: "The state of Utah recently announced a one-year trial of a four-day workweek where most non-essential services are shut down on Fridays to save more than US$3 million in utility costs. Across the country, other organizations, such as the Hawaiian state government, have disclosed similar plans..."

Assumption: I'm not working on Fridays.

Herein lies the problem. We have millions of people who's defintion of work is, like the movie, "Working 9 to 5." Many employees don't want to take work home with them. Our workplace rules are for everyone, and we all have rules. We have union rules, sick pay, overtime pay, on call pay and more. Is the boss paying extra to have you work at Starbucks?

I don't

You do not have flash or javascript support.
Average (2 votes)
5
 
 
Thu, Nov 20, 2008 12:20 EST
Anonymous user
Posted by: Anonymous
Rating:

The difference between the tradition "9 to 5 work hour" vs "24/7/365 work hours" is the amount of effort managers needs to put in to actually manage and more importantly to lead.

In the old 9 to 5, as long as the butts are in seats, managers doesn't have to expand a lot of effort in managing or leading the staff. Just a check box of attendance becomes a proxy for productivity. In the new work environment, a manager needs to actually set performance goals and follow-up to verify the results, since only the results actually matters. Also, because of the none fear based "OMG my boss is watching me I better look like I'm doing something." mentality, managers needs to do a better job at inspiring and getting the staff to work and perform.

I've found that a lot of the push back are coming from managers and or workers who doesn't necessarily productive. Because even if you like the idea of 9 to 5, don't you want the flexibility of going home, when you are done with your work?

 
Thu, Nov 20, 2008 17:14 EST
Anonymous user
Posted by: Brett Hummel
Rating: 90

I completely agree that there are many challenges ahead when looking to assimilate the next generation of workers in corporate America. However, I do truly believe that many corporations and the public sector still operate in a dated, non-technology oriented workplace. The greatest friction, I believe, comes from Gen Yers entering the workplace, and finding great resistance from older workers to listen or adapt even a little bit to their way of thinking. I am not saying that overnight corporations must accept this generation's more results oriented/flex workplaces, but older workers should at least be open to an honest discussion, and unfortunately many are not.

One major company, Best Buy, has finally embraced the Gen Y mindset, and surprisingly the new style of a results oriented workplace has taken hold even among older workers. In fact, they love the new system, and have seen voluntary turnover drop and productivity rise. Best Buy has thrown out schedules, counting vacations,and mandatory meetings for their workers (including hourly), and the creators have written an interesting book: Why Work Sucks, and How to Fix It. I would highly recommend people read this book because it actually provides proof of how a Gen Y idea of not needing to be at your desk from 9 to 5 has been successful.

 
Thu, Nov 20, 2008 20:59 EST
Posted by: Dan Lohrmann
Rating: 90

Great points Brett. I totally agree on the new mindset for all staff (including old-timers).

Are you aware of good management (and peer) accountability tools while using Web 2.0 apps like Facebook or Twitter at the office?

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

Ideas and insights from the CIO Executive Council

Hot Conversations

Ex-Microsofties Look Back in Anger

Posted by Shane ONeill in News | 4 comments

The Price of IT Outsourcing

Posted by Beth Bacheldor in Best Practices | 2 comments

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 115 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

A Framework for Better Application Delivery

The complexity of application delivery is driven in part by the evolving applications environment. Instead of approaching application delivery from a siloed fashion, this handbook looks at end-to-end guidance and discusses the impact of ignoring the WAN, Web apps that are chatty, data center consolidation, SaaS, Web 2.0 and virtualization.

Sponsored by Riverbed  Read this White Paper »

 

Microsoft® Exchange 2010 includes archiving - but is it enough?

Microsoft® Exchange 2010 includes basic email archiving. But many organizations will find that it does not meet their requirements. This paper describes why organizations need to archive, what capabilities Exchange 2010 includes and why 3rd party archiving solutions will be necessary for most organizations.

Sponsored by Google, Inc.   Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Enterprise Capture: Your Onramp to Business Process Automation

Today more than ever companies are seeking to reduce costs and...  View Now »

 

The True Cost of Legacy Systems

How well are you maximizing existing software assets? This webcast reveals the results of a commissioned study on top migration and modernization priorities for IT leaders.   View Now »

 

How To Maximize Your Virtualization Strategy and Deployment

Join award-winning technology journalist Stan Gibson in this webcast as he discusses how to enhance your virtualization strategy with the ROI, planning, implementation and platform advice. Exploit the business benefits of virtualization and successfully expand your current deployment.   View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter




*Required fields

By clicking the sign-up button, you agree to the Privacy Policy.

View all newsletters »

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Manage limitless content todayread EMCs 15-minute guide to ECM.

HP Exstream. Get a Free Document Assessment for Financial Services.

Take the Netezza TwinFin TestDrive!

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Let Progress Software help your business make progress.

Best Practices to Reduce IT Operational Costs

Real-world testing ranks Trend Micro #1 against malware. See results.

Forrester: The real-world financial impact of Windows 7

Turn your desk phone and mobile phone into one with Sprint Mobile Integration.

Maximizing efficiencies with unified communications.

Stay informed with custom newsletters from Tech Dispenser

Selecting the Right Reporting Technology

An IT Leadership Action Plan for the Economic Recovery

Consolidate data centers and lower IT service costs. Learn How.

WAN optimization techniques significantly improve application performance. Read More.

The Revolution and Evolution of Private Cloud Computing

ROI of Application Delivery Controllers

Cut Costs & Green Your IT Operations with PC Power Management

Enterprise Capture: Your Onramp to Business Process Automation

Adobe® LiveCycle®solutions for intuitive user experience

Unlocking the Mainframe: Modernizing Legacy System to SOA

State of the Data Integration Market

Enhance Customer Loyalty through Higher Responsiveness

Achieving Business Agility with Application Grid

Seven Ways ITIL Can Help You in an Economic Downturn

Does your IDS really work? Find out with a free Endace Audit

Verint Systems. Discover the Power of Intelligence in Action"

CA ARCserve r12.5 is More Than Backup! Download Trial Version Today

Enterprise search helps employees get more done. Get the facts from Google.

See why ShoreTel is named best overall VoIP provider by Nemertes Research

Trend Micro ranked #1 against real-world malware. Read more.

AT&T Application Management & Hosting. Let us help you STRETCH

Microsofts new client operating system helped Pella reduce power consumption.

Efficiency goes up. Costs come down.

Dark Fiber from Sunesys Save on Unlimited Bandwidth with Fixed Costs.

Trend Micro ranked #1 against real-world malware. Read more.

Webcast: Solve Your Data Visualization Needs with Open Source BI

Webcast: Delivering the Enterprise-Ready Cloud

Ensure cost effective application delivery. Learn More.

Cloud Computing: The Impact CIOs See

What's Next for Enterprise Resource Planning?

Gartner Magic Quadrant, Application Delivery Controllers 2009

Global Research: CIOs Weigh In On Virtualization

Adobe® LiveCycle® solutions for business process automation

What's New in SOA Suite 11g?

Unleash the Power of Java with Oracle JRockit Real Time

SOA Best Practices and Design Patterns

Application Grid: Ideal Platform for IT Consolidation

Taking the Service Desk to the Next Level