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Sat, Nov 15, 2008 14:31 EST
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Posted by: Dan Lohrmann in Rants Topic: IT Organization ManagementBlog: Forum
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As a CISO, I am trying to make the case for social networking sites like Facebook and much more in governments world-wide. I do think they can add value. I like the label of "enabler" and providing "secure" ways of being "innovative." We want to attract young talent to Michigan and to build policies that are "forward looking."
But the case is not an easy one. I find most arguments to either lack accountability or require a massive paradigm shift in basic workplace rules for everyone (including the baby-boomers to be fair to all.) We need to ask a few basic questions like, what assumptions are built into recommended approaches?
First some background. The article by Ashley Wilson "Gen Y Tech Tools May Not Translate to the Real World" is worth reading. Note this quote:
"Fang, who recently started a job at Grant Thornton says, 'The thing about homework is that it doesn't matter if you do it early, it just matters if you have it done on time. Conversely, most bosses prefer you to complete work assignments ASAP, which puts pressure to get them done without taking any breaks. And really it all depends on who your boss is.'"
The basic assumption in this article is that Gen Y workers should be able to go to Fantasybaseball.yahoo.com for hours a week (or wherever else they want as long as it is not porn), because they will be catching up and doing their work in the evenings, at midnight and on weekends. Bottom line, just get your work done within a 7x24x365 window.
This position is supported by a quote from the related article listed on that page: In Defense of Gen Y Workers
"Just because I’m not in the office right now doesn’t mean I want to be cut off from work. Why would it? My work ethic is strong. That’s how I grew up. There was always homework to do, papers to write, tests to study for, and now you’re going to tell me to leave my work unfinished just because I’m going home? Doesn’t that seem wrong to you? It does to me. I want devices like BlackBerrys, Palm Pilots and the like, to allow me to stay focused on work at all times. Since I’m so used to having a 24-hour connection, being unreachable is a scary thought."
This argument seems fair enough. It passes the "smell" test for a public that demands accountability. If tasks are clear, well-defined and measurable (a big "if" but let's move on), we don't care if you do the work at 9 PM at Starbucks.
Now let's look at other related article listed at the bottom of that online page:
Flex-time: Want a Four-day Workweek? IT is Key
Here's an excerpt: "The state of Utah recently announced a one-year trial of a four-day workweek where most non-essential services are shut down on Fridays to save more than US$3 million in utility costs. Across the country, other organizations, such as the Hawaiian state government, have disclosed similar plans..."
Assumption: I'm not working on Fridays.
Herein lies the problem. We have millions of people who's defintion of work is, like the movie, "Working 9 to 5." Many employees don't want to take work home with them. Our workplace rules are for everyone, and we all have rules. We have union rules, sick pay, overtime pay, on call pay and more. Is the boss paying extra to have you work at Starbucks?
I don't
The difference between the tradition "9 to 5 work hour" vs "24/7/365 work hours" is the amount of effort managers needs to put in to actually manage and more importantly to lead.
In the old 9 to 5, as long as the butts are in seats, managers doesn't have to expand a lot of effort in managing or leading the staff. Just a check box of attendance becomes a proxy for productivity. In the new work environment, a manager needs to actually set performance goals and follow-up to verify the results, since only the results actually matters. Also, because of the none fear based "OMG my boss is watching me I better look like I'm doing something." mentality, managers needs to do a better job at inspiring and getting the staff to work and perform.
I've found that a lot of the push back are coming from managers and or workers who doesn't necessarily productive. Because even if you like the idea of 9 to 5, don't you want the flexibility of going home, when you are done with your work?
I completely agree that there are many challenges ahead when looking to assimilate the next generation of workers in corporate America. However, I do truly believe that many corporations and the public sector still operate in a dated, non-technology oriented workplace. The greatest friction, I believe, comes from Gen Yers entering the workplace, and finding great resistance from older workers to listen or adapt even a little bit to their way of thinking. I am not saying that overnight corporations must accept this generation's more results oriented/flex workplaces, but older workers should at least be open to an honest discussion, and unfortunately many are not.
One major company, Best Buy, has finally embraced the Gen Y mindset, and surprisingly the new style of a results oriented workplace has taken hold even among older workers. In fact, they love the new system, and have seen voluntary turnover drop and productivity rise. Best Buy has thrown out schedules, counting vacations,and mandatory meetings for their workers (including hourly), and the creators have written an interesting book: Why Work Sucks, and How to Fix It. I would highly recommend people read this book because it actually provides proof of how a Gen Y idea of not needing to be at your desk from 9 to 5 has been successful.