Video Conferencing ROI is it possible, is it auditable?

With all this hype about the deployment of video conferencing and TelePresence for both environmental and financial reasons, I struggle to find much 'post sale' talk about utilisation, financial and environmental ROI resulting from new deployments of VC.

I would love to hear some opinion from people who have recently deployed/upgraded their video conferencing estate and how it is performing in terms of travel savings, travel time savings and carbon emission savings for the business.

I find that one of the biggest challenges that we come across is reporting ROI in an auditable manner……a challenge I am working on

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Wed, Nov 19, 2008 7:06 EST

Video Conference in Eastern Europe

Posted by: Adinel Giboi
Rating:

Hi,

We currently have a video conference solution implemented in our offices in Bucharest, Romania and Kiev, Ukraine. We use it internally and also with partners around the world.

Indeed, for us, it has been a huge (and I mean HUGE) cost saving tool in these times and helps prodctivity by slashing airport waiting times and travel time. We can setup meetings whenever, wherever and with whomever.

The first time we did a video conference, back in June, that one meeting covered the purchasing cost and since then, we are on 'profit'.

If you have a set of questions, I would be gladly to answer them, just send me an email.

Regards,
Adinel

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Sat, Nov 22, 2008 13:07 EST

Videoconferencing makes good business sense provided ...

Posted by: Nomadic CIO
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I would hazard a guess and say that most large corporations have video conferencing equipment installed in their offices both within the US and elsewhere outside of the US, and use it regularly.

However for most medium-sized organizations it probably is not in place and to stay in close touch to promote common vision, team work and greater cohesion they get together at regular intervals throughout the year, i.e. multiple branches in a region coming together, multiple regions coming together, for strategy sessions, training, etc …

With the economy in a nose-dive, air fares remaining at their current price-point, and budgets being hacked away, travel plans will have to be crimped … makes it a perfect time to “invest” in video-conferencing equipment for medium-sized organizations, and for especially those spread nationally or globally.

It would pay for itself in 12 to 18 months especially if there is international travel involved. And one can equally make a case where only domestic travel is involved. The ROI is there and not a difficult case to make depending on the number of people travelling, number of trips per year, the location of the trip, and the duration of the trip.

Is it auditable? Of course it is, provided it is not junket and that you have a valid business reason for the trip.

Mon, Nov 24, 2008 6:39 EST

Measuring & Managing ROI - Post Sale

Posted by: dan murphy
Rating:

My big focus at the moment is measuring ‘post sales’ ROI and reporting this on a quarterly basis (i.e. from each VC call what are we saving in terms of flight costs, time and carbon emissions). Then monitoring trends in utilization and savings over the long term to drive the Video conferencing investment and justify further investment going forward.

The ongoing ROI reports also need to stand up to auditing.

How do you address this challenge with your video conferencing investment?

Video Conferencing ROI is it possible, is it auditable?

Topic: Applications

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