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Mon, Aug 18, 2008 16:01 EDT

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Posted by: Esther Schindler in Questions Topic: ArchitectureBlog: You're the Boss
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Although the Internet is global, and you may do business with people anywhere in the world, most people tend to look for people-networks close to home. Or do they? Should they? If the point of social networking is to connect with other people, ought it to matter where we are?
I once worked with a lovely single woman who was looking for Mr. Right. One Monday morning, she told me a story about a gentleman she met over the weekend. He was smart, kind and shared her interests. She added sadly, "Too bad it won't work out. We're geographically incompatible. I live in Peoria [a northwest Phoenix suburb] and he's in Chandler [in the southeast part of town]."
At the time, it reminded me of the old joke, in which a young swain writes a letter to his ladylove (obviously it's old; one wrote letters):
Mary—For the chance to gaze into your eyes, I would swim the deepest river. To touch your cheek, I would cross the widest desert. For the tiniest chance to kiss your perfect lips, I would climb the highest mountain.—John.
P.S. I'll come over to your house on Saturday night, if it doesn't rain.
The nice thing about Life Online is that geography doesn't have to matter. My brother-in-law didn't wonder about whether he was geographically compatible with his own ladylove; he met her through eHarmony, corresponded with her using instant messaging, talked on the phone a few times... and then drove 300 miles from Wyoming to Nebraska to meet her. Three months later, they got married. (That's your cue to say, "Awwww!" Especially since they're still married, three years later, and for good reason; my sister-in-law is wonderful.)
That's at a personal level, though. What about business? Should location be a key factor in acquiring business expertise?
I'm probably not the right person to answer the question authoritatively. A side effect of my living inside Internet packets rather than in a physical community—I don't know my next-door-neighbor's name—is that I pay little attention to where someone is. I've been a full time telecommuter for most of my career (which explains why I've written so many articles on how to do telecommuting right). I don't care about someone's geography; I only care how good they are.
Which is a lot of throat clearing for the item that inspired me today: a press release from the U.K.-based TalkBizNow, which aims to take on LinkedIn.
While the press release touted the TalkBiz feature set—which seems perfectly nice—that's not what their announcement made me contemplate. Instead, I thought about choices of business social networks made by people in different locales. If we're all in one big happy online world, where you can find a brilliant programmer in Poland, do we need an "American" LinkedIn and a "European" one? Is that reasonable—since we do tend to network with the people we know—or a not-so-hot sign, since we're all supposed to be moving towards a global economy?
Note that I'm not speaking here of largely personal social networks, such as Facebook, even though some of them are expanding into business. Nor am I addressing how Gen-X or Gen-Y users employ those networks. Or even the issue of the problems of relative intimacy of social network connections. And certainly not those which are serve local "where's a nearby Thai restaurant?" needs, such as Yelp or BooRah. I'm looking just at business-centric social networks.
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Very nice article Esther. You list some thought-provoking examples and great points.
I agree with you that geography matters much less with social networks, but I think you may underestimate the role of trust (or trustworthiness) in picking business partners. That is: How do I know someone's real motives or ability? Are you a good guy or a wolf in sheep's clothes? With e-Harmony, the goal (or hope) is to actually meet the person - in real life (RL).
As someone who lived in Europe for almost seven years, I suspect that geography matters more because everyone knows everyone else and their character/reputation. If you don't know an individual, you're only an instant message away from someone else who really does know that person or family. If you really want to get serious about working together, you can go out offline and meet at the pub for a pint.
I don't have any easy answers, but we need to think about how reputation and trust is built in the real world and build more of those mechanisms into online identities before too many international liaisons flourish.
Thanks for your article.
I agree geography should not matter. I use my network to connect people with needs to those who may have a solution. Where the people are compared to my location does not matter most of the time. The great thing about most of the social networking sites is you know where people are...that's the important thing!
Your article was very thought-provoking. There are any number of relationships, mostly professional in nature, which do not require what has been referred to as "face time." Such relationships generally require a fairly high level of quality assurance. On the other hand, there's little concern about locking desks due to pilfering.
On the other hand, there are relationships, such as marriage, where the search for a compatible partner may initially require a wide net, but will still require a quantity and quality of "face time" to check for the right chemistry. Of course, if the chemistry is right, playing social games suddenly ceases to matter.
The internet is blurring the two, with the availability of audio and video conferencing. Most computers are capable of both, and I have a video phone (VoIP) beside me as I write. It's use has been minimal, I must admit, but it is still there.
I suppose if odor were available ... but maybe not.