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Wed, Apr 22, 2009 16:49 EDT
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Posted by: Rachel Lai in Best Practices Topic: IT Organization Management
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Orrstown Bank is adding that WOW factor to customer service by incorporating their “I Spy a Wow” program on their corporate intranet.
Read more »Wed, Mar 4, 2009 9:51 EST
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Posted by: Don Leone in Best Practices Topic: Enterprise Management
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Customer centricity has recently become a popular term. What does it mean to be customer centric? How is it achieved?
Read more »Wed, Feb 25, 2009 13:18 EST
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Posted by: brucedresser in News Topic: Enterprise Management
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Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate.
Read more »Thu, Feb 12, 2009 16:10 EST
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Posted by: vincentdeschamps in News Topic: Enterprise Management
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With the global economy in recession, companies and consumers alike are tightening their belts.
Read more »Fri, Jan 23, 2009 15:28 EST
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Posted by: brucedresser in News Topic: Enterprise Management
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Simplify Operational Complexity: How Delivering the Right Mix of Multi-Channel Services Will Maximize Customer Satisfaction and Simplify Contact Center Operations
By Bruce Dresser
Read more »Thu, Dec 4, 2008 11:49 EST
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Posted by: vincentdeschamps in News Topic: IT Organization Management
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Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense.
Read more »Thu, Nov 13, 2008 14:25 EST

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Posted by: Esther Schindler in Best Practices Topic: ApplicationsBlog: You're the Boss
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Or, The Barkeep and the Bouncer. Call 'em social networks, discussion forums, blogs, whatever.