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Wed, Apr 22, 2009 16:49 EDT
Orrstown Bank Customers Benefit from Intranet WOW program
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Posted by: Rachel Lai in Best Practices Topic: IT Organization Management
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Orrstown Bank is adding that WOW factor to customer service by incorporating their “I Spy a Wow” program on their corporate intranet.
Read more »Wed, Mar 4, 2009 9:51 EST
Customer Centricity Is a Two-Way Street
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Posted by: Don Leone in Best Practices Topic: Enterprise Management
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Customer centricity has recently become a popular term. What does it mean to be customer centric? How is it achieved?
Read more »Wed, Feb 25, 2009 13:18 EST
Extending Existing Infrastructure with Hosted Contact Center Solutions
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Posted by: brucedresser in News Topic: Enterprise Management
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Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate.
Read more »Thu, Feb 12, 2009 16:10 EST
Case Study: Delaware North Companies Parks & Resorts: Enhanced Customer Service with Echopass Hosted Contact Center Solutions
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Posted by: vincentdeschamps in News Topic: Enterprise Management
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With the global economy in recession, companies and consumers alike are tightening their belts.
Read more »Fri, Jan 23, 2009 15:28 EST
Simplify Contact Center Ops, Maximize Customer Satisfaction
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Posted by: brucedresser in News Topic: Enterprise Management
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Simplify Operational Complexity: How Delivering the Right Mix of Multi-Channel Services Will Maximize Customer Satisfaction and Simplify Contact Center Operations
By Bruce Dresser
Read more »Thu, Dec 4, 2008 11:49 EST
The Five Steps to Customer Service as a Strategic Weapon
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Posted by: vincentdeschamps in News Topic: IT Organization Management
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Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense.
Read more »Thu, Nov 13, 2008 14:25 EST
6 Stupid Mistakes Companies Make with Their Online Communities
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Posted by: Esther Schindler in Best Practices Topic: ApplicationsBlog: You're the Boss
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Or, The Barkeep and the Bouncer. Call 'em social networks, discussion forums, blogs, whatever.
Read more »
How Long Have You Been Looking for a Job?
Posted by Meridith Levinson in Questions | 4 comments
5 Myths of Data Center Power Usage Optimization
Posted by Michael Bullock in Best Practices | 2 comments
Microsoft Has Itself a Windows 7 Netbook Pricing Dilemma
Posted by Shane ONeill in News | 1 comments
What a CIO Says, and What He's Really Thinking
Posted by Thomas Wailgum in Soapbox | 11 comments
Android May Lose Netbook Battle to Windows, but Win the War
Posted by Shane ONeill in News | 2 comments
Got something to say? We want to hear it! Click the Post button to get started. GO»
Agile Techniques, Agile Hype and the Essence of Agile [in IT and Business]
5 Myths of Data Center Power Usage Optimization
How Long Have You Been Looking for a Job?
Microsoft Has Itself a Windows 7 Netbook Pricing Dilemma
iPhone 3G S: If You Can't Beat Apple, Join 'Em
How Do You Manage Information Overload?
A good time to wear more hats
iPhone 3G S: Blockbuster Weekend
Persevering in the face of Fear, Uncertainty and Doubt
Take Your Time Moving To Process Based Organizations.
Preparing for the Next Cyber Attack
Ensure you are up-to-speed on the latest security technologies available to keep your network safe in this Executive Guide. Get a thorough assessment of the corporate security threat landscape. Protect your network with data leakage protection, NAC and other technologies explained in this report.
Sponsored by Qwest
Read this Executive Guide »
Cloud Building: 8 Ingredients for Internal Clouds
Cloud computing: a fundamentally new way to deploy IT services and functions cost-effectively and quickly. Learn how the VMware vCloud initiative dramatically improves how consumers access their information and experience applications as well as the 8 ingredients to get you going.
Sponsored by VMWare
Read this White Paper »
Investing in Business Analytics Technology
You're thinking now is the time to take the plunge into business analytics, but you still have some unanswered questions. This research summary addresses the most common questions and concerns surrounding the successful launch of a business analytics initiative. It also includes real-world examples of organizations already getting return on their investment.
Sponsored by SAS
Read this White Paper »
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