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customer service
Mon, Oct 5, 2009 14:48 EDT
The Importance of Follow-Up
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Posted by: Jen Darr in Best Practices Topic: IT Organization Management
Current Rating: |
Recently, while reviewing the quality assurance surveys we conduct with our customers, I noticed a common thread in the comments: the importance of following up. Here’s a sample: “You were
Read more »Wed, Jul 15, 2009 9:25 EDT
From the Help Desk to the Folk Fest
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Posted by: Jen Darr in Best Practices Topic: Applications
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The three baseball-sized foil balls sitting on consultant Pete Schechner's desk are not part of a science experiment. "I gathered up the foil because part of me feels bad throwing it away," he
Read more »Wed, Apr 22, 2009 16:49 EDT
Orrstown Bank Customers Benefit from Intranet WOW program
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Posted by: Rachel Lai in Best Practices Topic: IT Organization Management
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Orrstown Bank is adding that WOW factor to customer service by incorporating their “I Spy a Wow” program on their corporate intranet. Built with the intranet software, Intranet Connections, the
Read more »Wed, Mar 4, 2009 9:51 EST
Customer Centricity Is a Two-Way Street
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Posted by: Don Leone in Best Practices Topic: Enterprise Management
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Customer centricity has recently become a popular term. What does it mean to be customer centric? How is it achieved? And, in some cases, is customer centricity unattainable based on the mindset and
Read more »Wed, Feb 25, 2009 13:18 EST
Extending Existing Infrastructure with Hosted Contact Center Solutions
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Posted by: brucedresser in News Topic: Enterprise Management
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Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are adding a third
Read more »Thu, Feb 12, 2009 16:10 EST
Case Study: Delaware North Companies Parks & Resorts: Enhanced Customer Service with Echopass Hosted Contact Center Solutions
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Posted by: vincentdeschamps in News Topic: Enterprise Management
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With the global economy in recession, companies and consumers alike are tightening their belts. However, if a company cuts costs at the expense of customer service, the results can threaten both
Read more »Fri, Jan 23, 2009 15:28 EST
Simplify Contact Center Ops, Maximize Customer Satisfaction
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Posted by: brucedresser in News Topic: Enterprise Management
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Simplify Operational Complexity: How Delivering the Right Mix of Multi-Channel Services Will Maximize Customer Satisfaction and Simplify Contact Center Operations By Bruce Dresser In
Read more »
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