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ITIL


Wed, Nov 19, 2008 10:28 EST

Defining KPIs for a Service

Posted by: ReginaldLo in Best Practices

Topic: Enterprise Management

Current Rating: 4 Comments: 0

ITIL® v3 recommends Key Performance Indicators (KPIs) and metrics for measuring the effectiveness and efficiency of the ITIL processes. However, ITIL is not as prescriptive for measuring services.

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Tue, Oct 14, 2008 5:01 EDT

Software Asset Management – How Do Catalog Based Tools Work?

Posted by: kweinberg in Questions

Topic: Enterprise Management

Current Rating: 4 Comment: 1

This unique approach integrates software asset management with enterprise procurement.

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Tue, Aug 19, 2008 0:05 EDT

Making ITIL Fit Your Org Chart

Posted by: Brian Flora in Best Practices

Topic: IT Organization Management

Current Rating: 5 Comments: 3

ITIL makes sense in concept: focus IT efforts on the support and delivery of services that meet the needs of the business. Manage risk. Improve. Rinse and Repeat.

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Mon, Aug 4, 2008 16:41 EDT

Is Your Configuration Management System Built to Last?

Posted by: Brian Flora in Best Practices

Topic: Infrastructure

Current Rating: 5 Comments: 0

Many IT Organizations have implemented an ITIL based Configuration Management System to track and control IT Service Assets.

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Thu, Jul 31, 2008 16:17 EDT

Economic Challenges Present Opportunities for Great CIOs

Posted by: Brian Flora in Best Practices

Topic: IT Organization Management

Current Rating: 5 Comment: 1

A lot of CIO’s are facing the specter of reduced or frozen IT budgets as the US economy slows and pundits toss around the dreaded “R” word.

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Tue, Jul 22, 2008 0:10 EDT

ITIL - Elegant Guidelines To Simplify IT Management

Posted by: thejendra in Best Practices

Topic: IT Organization Management

Current Rating: 0 Comments: 0

As soon as the word ITIL is mentioned, many overloaded and overburdened IT departments and businessmen start imagining all sorts of scary views like it is a bureaucratic process, it is very complex, i

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Thu, Jul 3, 2008 16:25 EDT

Don't be initimidated By ITIL!

Posted by: Brian Flora in Best Practices

Topic: IT Organization Management

Current Rating: 5 Comments: 9

There is a paradigm shift taking place in American business when it comes to ITIL®.

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