By Jim Walker, Chief Technology Officer at Arise Virtual Solutions

In today’s electronic consumer world, individuals and companies alike are becoming increasingly concerned with the security of their financial information. So then, it comes as no surprise that retailers across the country are doing everything in their power to ensure their customers’ security when handling sensitive information such as credit card numbers.

Now more than ever, the home-based customer care industry is one facing increased pressure to guarantee customer security. While there could always be a certain level of concern when giving credit card information to a person over the phone or through the internet, some see heightened risk with the burgeoning trend of home-based customer care professionals.

In order to ease both client and customer fears, home-based customer care providers need to put forth constant efforts to keep up with security technology trends. Each year, home-based customer service providers should be willing to be voluntarily assessed by a reputable third-party Internet infrastructure services provider, such as VeriSign, to become a validated PCI DSS service provider.

Being validated as a PCI DSS service provider means that the organization processing card payments has met the universal, technical and operational requirements that help prevent fraud, hacking, and other various security vulnerabilities and threats.

Home-based customer care providers, such as Arise Virtual Solutions, know their clients depend on them to ensure their customers’ financial safety. As the longest-running PCI compliant home-based virtual customer care provider, Arise recognizes this as a critical element of the company’s efforts to create thousands of secure workstations, which includes the ability to verify remote user settings, and that critical anti-virus and firewall processes are running.

It is imperative that home-based agent providers understand the importance of security when they’re representing a premium brand, and thus strive to continually provide security best practices for the reassurance of clients - and ultimately their customers - in handling sensitive financial information.

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