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Mon, Apr 16, 2007 15:32 EDT
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Posted by: Laurianne McLaughlin in Best Practices Topic: ApplicationsBlog: Inside Tech
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If there’s one goal CIOs want to achieve this year, it’s to help drive revenue. Some shrewd CIOs have found a little-known route to get there: Price optimization software.
Not familiar with it? I'm not surprised. Because pricing is such a closely-held business strategy, many companies don’t want to confirm even using the software, for competitive reasons. But in fields like business-to-business manufacturing, chemicals, distribution, and industrial services, this software – provided by vendors including Zilliant, PROS, Vendavo and Rapt -- is helping companies drive big improvements to top line revenue. Margin gains of 10% and profit enhancements of 15% or more are typical, according to Gartner data.
“Nobody wants to talk about this software for two reasons,” says Gartner Research VP Robert Desisto. “First, it’s a competitive advantage. Second, it’s not the kind of thing you want your distributors or resellers to know about. The benefits have been so substantial that companies want to hold onto it as tight as possible.”
The software, typically based on sophisticated statistical modeling techniques, slices and dices historical data (such as that from your sales process) to maximize prices for margin, using factors like the uniqueness of an item, or the fact that customers in a particular geography will pay more. Travel industry companies have priced this way for years, of course. But it’s a big change at manufacturing firms like Acuity Brands Lighting, which sells a huge range of products, from industrial lights for commercial ports to streetlamps and home lighting fixtures.
Like many of its B2B manufacturing peers, Acuity had long used a “cost-plus” model for pricing: Figure out what it costs to make the product, then mark it up by a fixed percentage, says Pat Quinn, Acuity’s VP of information systems and technology. This traditional approach “cheats” the company from realizing the best margins on many products, analysts say.
“You’re always striving to keep fixtures from being a commodity like eggs,” Quinn says. “Because it’s a very competitive market, you’re always asking ‘How are we going to eke out that extra bit of margin?”
At Acuity, the executive team became concerned with price erosion in the marketplace about three years ago, as their prices and margins continued to decline. They hired A.T. Kearney to do some margin analysis, looking at prices of products across different markets, and gained some valuable insight, Quinn says. But he faced a big problem. “From an IT perspective,
This article was indeed an eye-opener, I did not realize until this post that statistical models in specific industries have gotten so sophisticated.
The concept is not new though. Cost based modeling, while simpler to implement is more applicable when a company has a monopoly. Companies have used statistical modeling to determine the day/time/season when a product moves (e.g. retail) and priced their products accordingly, in some cases, changing the pricing by the hour.
Data centers use a similar concept in predicting peak traffic loads and insuring appropriate number of servers are available to address the peaks and valleys of user traffic.
I am curious about the softwares mentioned in the article- do they have modules for specific industries? After all, they need to have some criteria to suggest a price that the market will bear!
I am in the medical device industry and much of our pricing is based on pricing agreements with large national groups.
I reviewed Zilliant and they did have specific capabilities to handle our unique niche - and I believed they covered other areas as well.
ES
Director, Contracts and Pricing Strategy
While now gaining momentum, this software been slow in growing outside the travel and transportation industry specifically because industry pricing and sales practices are not generic. The price and revenue life cycles vary for different types of goods as do the sources for price erosion and revenue leakage. The genesis of price optimization approaches was in perishable goods – airline seats. As noted in the article, technology solutions have begun to focus around specific industry practices, and as a result, have been able to deliver impressive results. In doing so the vendors have also extended their capabilities to address industry specific business processes such as quoting, promotions management, rebates, channels incentives, and financial regulatory compliance “out of the box”. Companies interested in these solutions should also look to see who has successful implementations in their specific industry. In addition to names mentioned above, Model N has been successful in Semiconductor and Electronic Components manufacturing, and in Life Sciences; also DemandTec in retail and consumer products.