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Fri, Feb 1, 2008 9:47 EST

Running IT must be easier – CIOs are doing it with one hand

Topic: IT Organization Management

Blog: Reinventing IT

Current Rating: 3 Comments: 3

This is interesting and the first time I have seen it quantified in a survey. More than half of CIOs have responsibilities outside of IT.

Gartner's 2008 CIO Agenda Study of 1450 IT execs found the average CIO's tenure remaining steady at 4 years and 4 months, and that 39 percent report to CEOs and 23 percent to CFOs. More than half of CIOs have responsibilities outside of IT. "The CIO role is expanding. We've seen CIOs getting responsibility for logistics and supply chain, or for customer contact centers. If I am going to change the company's cost structure, then as a CIO I have an opportunity to make a big contribution to the enterprise by providing more than just technology services," Gartner Group Research head and Group Vic President Mark McDonald says.

Begging the usual skepticism about surveys (probably not all CIOs, don’t know how the question was asked, self-selecting, self-reported, etc.) – it’s still intriguing. What does it mean?

A few possibilities (choose one or add your own):

1. CIOs are top performers. They have proven that they are so good at improving and automating processes, the boss wants to give them more to run. For CIOs who have been on the job an average of 4 years and 4 months, it is quite feasible that a positive reputation has solidified. They may look more confident at running standardized and repeatable activities, aka other hared services, like facilities, accounting, order management, etc.

2. CIOs are bored. They have less to do with their smooth running IT organizations and they seek additional responsibilities that perhaps pave the way to COO or other promotion. CIOs in tech services firms seem particularly likely to add operational services to their portfolio to expand their toolkit and resume.

3. CIOs are business folk, without an IT background. IT and business leadership is becoming blended into a Business Technology (BT) approach. The CIO has delegated running the day-to-day of the IT organization to the next level down. Rob Carter of Fedex has delegated day-to-day operational responsibility to a COO of IT, freeing him to run one of the business units.

4. IT as a standalone organization is disappearing. The smart CIO knows this and is becoming ready for a next move inside the current company or in the next company.

One final thought on this: some think this is a pretty worrisome trend -it's my impression that Ralph Szygenda of GM and others think that the CIO job is big enough to take up all the time and be a career end goal in itself.

Perhaps this high percentage implies devaluation of the strategic component of IT, and begets a CIO that is thinking less about how technology can help the firm compete in the long run and more about the day-to-day tactics and performance of the added non-IT groups.

I might also conclude from this that the CIO job is easier to do, time-boxed into being ‘done’ and less important than ever, thank you Nick Carr.

What do you think?

 

Keywords:

CIO

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Average (2 votes)
3
 
 
Wed, Feb 13, 2008 18:23 EST
Anonymous user
Posted by: Anonymous
Rating: 70

What we as CIO's do, allows us to see all aspects of the organization. The processes involved, information needed and the rigor needed to harness and improve them are things that we out perform and have business value. Why not have use run some of them?

 
Thu, Feb 14, 2008 0:15 EST
Posted by: Mark Cummuta
Rating: 90

Just this morning I met with a CEO and CIO (the same person), and yesterday with a CMO, and the topic of "CIO" definition came up in both meetings.

Between the three of us we all agreed that in many business circles the title of "CIO" is synonymous with "chief techie". Further, both the CEO and the CMO noted that in their experience many individuals in "CIO" roles are indeed far more technical than they are business-savvy.

That said, we also all agreed that what most business leaders really wanted and needed is a business liaison - someone that looks to build the business first, finding or creating solutions, aka systems, whether they be new or improved technologies, more efficient and cost-effective processes, or trained and mentored teams.

In short, the CMO summarized a good CIO as a problem solver.

Mark Cummuta

 
Thu, Feb 14, 2008 22:57 EST
Anonymous user
Posted by: eric@ericbrown.com
Rating: 90

Mark - I agree.

A good CIO should be more than a techie. They need to be good at solving both technical and business problems. The CIO role has moved from being the technical expert to the business leader and strategic thinker for IT as well as other parts of the business.

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