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Mon, Feb 11, 2008 12:56 EST
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Posted by: Mark Cummuta in Best Practices Topic: Personal ManagementBlog: CIO Job Search: A Real Life Chronicle
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Networking is not what most people think it is. It's not a contest for the largest Rolodex. Effective networking is more akin to friends helping friends make new friends.
Last week I gave a presentation at a leadership seminar sponsored by the IT Executives Accountability Group. The purpose of this organization is to create small groups of peer executives who can mentor each other, act as sounding boards for ideas and concerns, and provide real-world connectedness in an increasingly virtual business world. Because the members of this organization are committed to forging bonds that they hope will last their entire careers, they understand the importance of earned trust and mutual support.
Earned trust and mutual support distinguish what I refer to as a “neo-Rolodex networker” (e.g. someone with a long list of superficial contacts in email or on LinkedIn) and a truly effective networker.
Prior to email, a large Rolodex was the sign of a well-connected person. Back then, getting to know people took time, effort and a personal touch: face-to-face meetings, phone calls and hand-written letters. Those connections were so vital that some corporate heads of sales and marketing organizations negotiated ownership of their Rolodexes in their employment contracts.
Today, building a very large list of contacts is exceedingly simple with email and social networking systems. The problem is that many executives try to equate their electronic “neo-rolodex” of names with successful networking. They think the bigger the list, the better. However, almost any sales leader will tell you that large lists of easily gathered contacts are simply “prospects” and that it is only through building a relationship with each contact, one at a time, that you can turn them into clients. The old Rolodex was valuable because of the time and care the owner put into building and cultivating the individual relationships those cards represented.
So if an effective network is not a large list of contacts, what is it?
The IT Executives Accountability Group is on the right track in building on the power of relationships. You build relationships through communication and earn trust by following through on commitments and holding confidences. But the core of an effective network is extending the power of your relationships into what the Chinese refer to as “guānxì" (can someone help with a pronunciation for this), which translates to “networks of mutual support.” That is, when you offer assistance to others without demanding them to reciprocate, you create an intrinsic bond with the recipient of your favor, and that bond builds a desire by the recipient to help you and others as well. Guānxì is so central to Chinese culture that the standard acceptance response to an apology is “meiyou guānxì,” which roughly means “doesn’t have guānxì (implications)”.
Interestingly, the Chinese also refer to guānxì as the larger network of networks, all connected together in support of one another. It's similar to the Russian “blat”, the Middle Eastern “wasta”, and the more recent American concept of “pay it forward,” whereby the recipient of a good deed repays the a favor by assisting someone other than the original giver. It is this unanticipated reciprocity that is the strength of an effective network: As you help others, you build your network, and those who help you may not be the same ones you have helped.
The Chinese philosopher Confucius described this benefit in a proverb: “Is it not a great joy to have friends coming from afar?”
So an effective leader builds and relies on an effective network, which is focused more on relationships than on organization or structure.
Which brings us all the
Mark,
I am a 'social capitalist' and recognize that the successful career formula is:
Your human capital (what you know and can do) TIMES your social capital (who knows you) TIMES your reputation (who trusts you). All three must be in play. Yet, many hate building their social capital by engaging in active networking.
If you hate networking, stop networking and just begin to share your tacit knowledge. By sharing your knowledge with others, you earn trust and build your reputation.
The manner in which you connect with others matters. Learn how to share knowledge so that you add value to your organization and your recognized worth within it.
How you connect to a community of personal and business networks will determine if you obtain needed resources when you need them. By making the 'invisible structure' of personal and business relationships visible, you will work more effectively by increasing your bandwidth.
Smart networking allows you to be able to amplify your capabilities far beyond what you are capable of individually. The business case: 72% of executives landed their positions by knowing somebody.
Information is energy but useless unless it flows around and combines with other information in the minds of those you work and play with. So be sure to make knowledge-sharing collaboration part of your everyday tool kit.
John,
Thank you for your feedback. I agree with all your points, with one clarification. If I understand correctly, when you say "If you hate networking, stop networking ..." I believe you and I were making the same point. That is, "networking" is just a word, so ignore/drop/stop using the word, and instead go out and share your knowledge, mentor others, meet and learn what others have to share, etc.
I believe one of the misconceptions some people have about networking is in how to build a "smart network", or for that matter, what is a "smart network". If as you say, "information is energy but useless unless it flows around and combined", an energy source with uncontrolled connections quickly loses its charge and value. I believe what you are saying is that the value in "energy" is knowing you have it and what it's potential is, and then judiciously sharing your energy with others, and vice versa, they with you.
Similarly, scientists value controlled experiments, because then the results are repeatable, the useless and negative variables can be eliminated, and the beneficial variables can be determined and developed. It is building on the known rather than hoping for the unknown. As Edison noted, "genius is 1% inspiration and 99% perspiration".
Related back to networking, those 72% of executives landed positions through someone specific that they knew. They didn't land their position by shouting into a crowded room.
So in building a "smart network", I think we are in agreement that adding to your extended and visible connections by treating them as fellow team members or even friends is far more productive for most people, employed or not, than randomly adding gazillions (a technical term) of connections. Because the vast majority of people will help their friends, team mates, and business associates, but most will not put near the same effort, if any effort at all, into helping a random phone book entry.
Thanks again, John!! Great comment!
Mark Cummuta
The pronounciation of this word is "guahnshee" the A is pronounced ahh.
And how should I say "thank you very much for your help" in Mandarin Chinese?!! :-D
Thank you!
Mark Cummuta
Hi Mark,
In the current job market, it's important to utilize an integrated approach to networking. I am an open networker with substantial Web 2.0 connections. This method provides a broad network across many different organizations and functions. After a round of layoffs seven years ago I started a online networking group to keep in contact with my former coworkers and help them find jobs.
Balancing my electronic “neo-rolodex” is my commitment to paying it forward. Every position in my career happened because of a networking contact who helped me out. I co-founded a women's networking group at a recent employer to assist other women in the company develop contacts and learn about the organization. I'm often asked to facilitate connections -- which I happily do. Some of my cherished networking contacts have been with me for over 20 years. We've helped each other through the good times and the bad times, leveraged resources and celebrated our successes.
Open networker. Feel free to connect with me at http://www.linkedin.com/in/aprilwilliams