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Thu, Nov 29, 2007 19:27 EST

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Posted by: Mark Cummuta in Best Practices Topic: Personal ManagementBlog: CIO Job Search: A Real Life Chronicle
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After reading an article by business performance management consultant and executive coach Dan Coughlin on how to handle difficult corporate situations, it struck me how that same advice does not always apply to interviewing.<---Break!---> Coughlin recommends confronting difficult situations head-on, such as when a peer is degrading your efforts around the office. But in job interviews
, being direct isn't always the right approach. Some questions and situations surface during job interviews that you simply should not discuss. I've encountered a few recently during my job search. I share them with you here to show why the direct approach didn’t work, along with some advice on how to handle these scenarios.
We’ve all had times when our gut reaction is to avoid someone. But what should you do when your gut is telling you during an interview that there are some serious issues with the management team, such as an internal power struggle, or a high-maintenance individual on your new team that you would be expected to “handle”? Some people would likely avoid bringing up the issue of the management team's infighting during the interview, but then politely decline further interviews with that company. Based on my personal experience, I recommend you follow your instincts and do exactly that. I recently had two opportunities where something about the team dynamics didn’t feel or sound right. In one case I followed my own advice. In the other, the position looked ideal for my technical- and client-building skills and was with a firm that had created this new position due to its growth, so I decided to take a chance and find out more. I needed to know if the situation and the person in question could adversely affect my ability to perform in the position. As you would expect, the discussion became awkward. And while the rest of my interviews with this firm were great, I was not asked to the final interview stage. In hindsight, I should have left it alone and walked away, rather than potentially burning a bridge or a networking relationship.
Or, there may be other barriers presented that could prevent or make it very difficult to succeed. On an initial interview with a recruiter, I was given all the position specifications but the recruiter refused to provide the name of the client firm. I certainly can understand an independent recruiter worrying about the potential loss of revenue if a prospect bypassed the recruiter and presented themselves directly to the client firm. Despite my reassurances, the recruiter remained silently adamant on the company name. His reticence completely negated my ability to prepare for my next interviews: Without knowing the name of the firm, I couldn't do much research. In prior similar situations I have been able to gain the trust of the recruiter during the course of our interview and generally learn the firm’s name. So as this interview with the recruiter progressed I later asked about the industry this position would need expertise in. And again, I was met with silence. At this point, my gut was screaming “back away.” Somewhere between me and the hiring manager was a severe trust issue that I simply did not want to deal with. Perhaps this recruiter had been burned recently by a prospect, or he had not yet built up a trust relationship with his client firm. Either way, as a job-seeker I need to be able to trust that a recruiter will
I have to say that I disagree with your take on the first example you gave regarding asking about a person or organization dynamic that would adversly effect you ability to function. I recently had to do such a thing and the interviewer was at first uncomfortable and then commended me on how much I knew about the organziational dynamics, how well connected I was and how astute my observations were. He came totally clean and we had a great interview from there. I told him that I would be politically sensitivie and work hard to quell the situation.
I've also experienced the opposite where I was kept completely in the dark about an affair that the person who had the job prior was having with the head of the division. Well it only took about two days in the company before willing snitches took great fun in taking me out to lunch and informing me of the situation.
I think your gut was right on target. .and if the interview got strained because of it then there was a much bigger issue than they were disclosing. So what if you made ONE untruthful person a bit uncomfortable. If the rest of your interviews with the firm went well then you haven't burned any bridges. You still have the ability to contact those folks and network on positive terms with them specifically. They probably already know the dynamic and may even respect the fact that you have good gut instincts to suss this out beforehand.
Overall, my take is that a lack of disclosure is usually a recipe for disaster on either side.
Thanks for the great comment!
The example I gave was one where my response to this situation went bad. Like you, I would rather know the truth, and I am not afraid to go after it. In prior job searches I have had very similar positive reactions from prospective employers when I delved into difficult situations. And like you, in at least one case I can recall the respect I gained from politely discussing the issue was one of the points that tipped their decision to offer me the job.
When discussing this subject with other senior managers across business divisions, most either had very negative experiences or avoided the situation altogether during the interview. Overall, it appears that it takes a certain level of experience to get this "right". Experience, of course, is gained from learning what happens when you do things the wrong way! :-)
I'll definitely have to consider your comment that prior interviewers can still remain potential networking opportunities for the future, regardless of the outcome.
Again, thank you very much for your thoughts!!!
Mark Cummuta
I like job interviews because I get bored quickly, I change jobs (too) soon. which means more interviews.
Being a girl, the question I dread is "are you planning ot have kids", basically meaning, if you say 'yes' we won't hire you, because you will become useless to us when the kids arrive.
Gut feeling tells me to say no. For me it's easy, I don't want kids. But on the other hand, who are they to ask me such a personal question?
"Where are you going to be in 5 years" is another pesonal favorite. It took me at least 20 interviews to evolve my answer from "uuhhhh" (and thinking "retired" and "not here, pal") to "In a stable invironment, preferable in this company where I hope I'll have a change to expand my horizon in this job"
It got me the job(s) I was going for. But still, I think this question should not be asked at all.
I hate answering the "Where do you see yourself in 5 years" question as well. However, I do feel it can play a role in interviews. I, like you, tend to change jobs more often than I should because I get bored if not continually challenged (or kept busy). With a work history like mine, I think it's a valid question. Or, if you are trying to hire someone to come in as a Programmer and eventually develop into a Lead or Manager. I have found, however, that most companies ask it just to ask it and I think the best policy is to answer it very generally such as: I see myself continuing to develop my technical and interpersonal skills with a successful company, seeking out new challenges and responsibilities and becoming a more integral part of a successful team.
BGBlanch,
I liked both your and Anita's responses to the "5 years" question. Sometimes I use this question to learn more about the organization's growth strategy and the growth potential for the position.
Generally, when I am asked about my job history, it is phrased something like, "we're looking for a permanent member of our executive team; what will keep you here more than two years?" This gives me the chance to describe how my job history is a testament to my success at building successful companies, and not at all indicative of a stereotypical "job hopper." That is because in the majority of my managerial career, I have been a key player to mergers and acquisitions, company and division startups, new products and programs, and other major enterprise transitions. I can then point to specific positions where our success led to a buyout, major acquisition, industry awards and recognitions, or similar positive result, and, generally accomplishing our success either years ahead of our strategic vision and/or during a down market. Finally, I wrap up my response with a positive question about their growth strategy and whether bringing in someone like myself with a proven ability to lead and faciliate growth can be of benefit.
Thanks for your example!
Mark Cummuta