Tue, Jun 16, 2009 14:53 EDT

There's No Quick-Fix for Bad Morale

When management fails, morale plummets.

Topic: Personal Management

Blog: Career Connection

Current Rating: 4 Comments: 26

Computerworld recently released its 2009 ranking of the Best Places to Work in IT. As part of that feature, the IT news daily published the story, 7 Tips for Keeping IT Employees Upbeat.

Without even reading the article, I knew what it was going to espouse—the usual bluster about engaging employees in the company's mission and values and the importance of patting staff on the back.

Gag me with a spoon.

I read the story despite my misgivings, hoping to find recommendations that would prove my assumption wrong, hoping I'd find advice that was in synch with IT workers' material and psychological needs.

But the story's recommendations were largely what I expected: unrealistic and out of touch. They were the kind of self-satisfying recommendations that managers like to hear, such as:

Reward employees and show appreciation. Rewarding employees is less about offering material things than about showing respect and appreciation. Small gestures, such as saying thank you, asking their opinions on ideas and complimenting their efforts, can help show that you are grateful for their hard work and loyalty.

I hate how managers under-value and under-emphasize monetary recognition as a way to incent workers and improve morale. It's so ironic because managers and executives get bonuses for meeting their performance goals, no matter what the economy, so why wouldn't the rest of us be motivated by cash?

What's more, small gestures like saying thank you and complimenting employees should be a given—regardless of whether the economy is in a period of boom or bust. Managers who think saying thank you will make up for pay cuts and salary freezes are clueless, and their empty compliments come off as patronizing.

In cases like that, small gestures are just that: small.

Here's another self-satisfying recommendation:

Talk about higher purpose. How do your organization's products or services make your customers' lives safer, happier, healthier or easier? Is your organization involved in philanthropy or community service initiatives? Remind your employees that they are making meaningful contributions not only to the organization, but also to the community.

This is the biggest crock. Everyone knows that a corporation's primary goal is to make money, not cure cancer—even when a corporation's business is pharmaceuticals. Employees are skeptical of the 'your work is making the world a better place' H.R. hoo-ha because it's so far-fetched and because it shifts the focus of the morale discussion away from monetary remuneration.

The other recommendations for boosting morale in the article are nice in theory but unrealistic in practice. Take the advice about communicating openly with staff about the organization's future, as an example.

It's true, employees want the straight dope, but it's not exactly in a company's best interest to have managers speaking frankly with staff about the numerous business challenges the company is facing and the company's uncertain future (which is why many managers don't address it or wear rose colored lenses when they speak.) The risk is that employees will quit in droves, destabilizing the company even more.

Plus, in a lot of companies, like at GM and various newspapers, for example, the writing about the organization's future is or has been on the wall, and employees don't need to have it spelled out for them. Lastly, admitting how poorly a company is more of a morale killer than booster.

I hate to criticize Dave Willmer, who wrote the story. I respect and admire the

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Average (3 votes)
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Wed, Jun 17, 2009 11:34 EDT
Anonymous user
Posted by: GKimbrell
Rating: 90

You have to be kidding. When does a raise not improve morale?

 
Wed, Jun 17, 2009 14:28 EDT
Posted by: Meridith Levinson
Rating: 90

I agree: raises are a sure-fire morale booster. I know a bump in my pay puts a spring in my step. But the problem is, management these days says there's no money for raises. So unfortunately, we can't rely on raises as a technique to boost morale, at least not right now.


 
Tue, Jun 23, 2009 5:03 EDT
Anonymous user
Posted by: Anonymous
Rating: 80

I was surpried at Merediths article. While I agree with her many points, I kept reading hoping for some positive options or suggestions and ultimatly found little.

Team Building and Morale are alway tough issues in any group. But this is the real failure of organizations who have promoted people for years because they "had to" to provide a salary raise or to show career path or worst of all "to promote hi/her out of the way". These are disasterous policies that only com back to roost.

Management means leadership and that means building a motivated, energetic team and as their leader you are the teams sword and shield. When they fail you take the hit and responsibility for the teams failure. Then plant a few well focused boots in the appropriate posteriors and build the team up again to succeed.

When there is success, then you never take credit, and you point out the champions in the team who made it possible for all to succeed as examples to the others.

Finally, as a manager, as the leader you must be sensitive to what your team needs and is feeling, Be honest, open and connected to them. Don't bullshit them or you will lose their trust. Sometimes they need tough love and sometimes commiserating, but at the end of the day, it is about TEAM!

I find that one of the best motivators for team members who are feeling hopeless, worn down and losing their motivation, is to empower them and show them that can still make a difference and set a mix of tasks that have short term wins and show progress.

Examples: For Project manager and Team Leaders on long term projects which are budget constrained and goals difficult to attain in the current financial crisis, also assign projects that allow them to control their own destinies and see a different point of view.

Recently, I set priorities for the Solution Architect and Project Manager for our ERP Project to spend 10% of their time in Sales Support roles and to go with the Sales team on short business trips to client sites. It helped them to see the Sales Team's perspective and challenges and also time of of their normal environment and enjoy a few company paid lunches and dinners with clients. They came back pumped up and started working even closer witht he sales team and helped close a few new sales and improve the relationship with existing clients.

Leaders need to lead from in front.

 
Wed, Jun 17, 2009 16:31 EDT
Anonymous user
Posted by: sam
Rating: 30

While money puts a spring in your step it is only for a short time because we all know that money is one of the 3 things you can't have enough of. That said it does motivate people to do things and so it should be used as a motivator.

Better motivators, in my opinion, are appreciation from senior management, recognition from the team manager in front of the team, rewarding work and growth assignments, mentoring and training and my favorite, work hard and play harder.

 
Thu, Jun 18, 2009 13:22 EDT
Anonymous user
Posted by: Anonymous
Rating: 90

Unfortunately our society is pretty well entrenched in theories around money. My creditors will not accept a simple 'thank you' for my water or gas or electricity...so why should I?

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