NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Tue, Jun 16, 2009 14:53 EDT

There's No Quick-Fix for Bad Morale

When management fails, morale plummets.

Topic: Personal Management

Blog: Career Connection

Current Rating: 4 Comments: 25

Computerworld recently released its 2009 ranking of the Best Places to Work in IT. As part of that feature, the IT news daily published the story, 7 Tips for Keeping IT Employees Upbeat.

Without even reading the article, I knew what it was going to espouse—the usual bluster about engaging employees in the company's mission and values and the importance of patting staff on the back.

Gag me with a spoon.

I read the story despite my misgivings, hoping to find recommendations that would prove my assumption wrong, hoping I'd find advice that was in synch with IT workers' material and psychological needs.

But the story's recommendations were largely what I expected: unrealistic and out of touch. They were the kind of self-satisfying recommendations that managers like to hear, such as:

Reward employees and show appreciation. Rewarding employees is less about offering material things than about showing respect and appreciation. Small gestures, such as saying thank you, asking their opinions on ideas and complimenting their efforts, can help show that you are grateful for their hard work and loyalty.

I hate how managers under-value and under-emphasize monetary recognition as a way to incent workers and improve morale. It's so ironic because managers and executives get bonuses for meeting their performance goals, no matter what the economy, so why wouldn't the rest of us be motivated by cash?

What's more, small gestures like saying thank you and complimenting employees should be a given—regardless of whether the economy is in a period of boom or bust. Managers who think saying thank you will make up for pay cuts and salary freezes are clueless, and their empty compliments come off as patronizing.

In cases like that, small gestures are just that: small.

Here's another self-satisfying recommendation:

Talk about higher purpose. How do your organization's products or services make your customers' lives safer, happier, healthier or easier? Is your organization involved in philanthropy or community service initiatives? Remind your employees that they are making meaningful contributions not only to the organization, but also to the community.

This is the biggest crock. Everyone knows that a corporation's primary goal is to make money, not cure cancer—even when a corporation's business is pharmaceuticals. Employees are skeptical of the 'your work is making the world a better place' H.R. hoo-ha because it's so far-fetched and because it shifts the focus of the morale discussion away from monetary remuneration.

The other recommendations for boosting morale in the article are nice in theory but unrealistic in practice. Take the advice about communicating openly with staff about the organization's future, as an example.

It's true, employees want the straight dope, but it's not exactly in a company's best interest to have managers speaking frankly with staff about the numerous business challenges the company is facing and the company's uncertain future (which is why many managers don't address it or wear rose colored lenses when they speak.) The risk is that employees will quit in droves, destabilizing the company even more.

Plus, in a lot of companies, like at GM and various newspapers, for example, the writing about the organization's future is or has been on the wall, and employees don't need to have it spelled out for them. Lastly, admitting how poorly a company is more of a morale killer than booster.

I hate to criticize Dave Willmer, who wrote the story. I respect and admire the

You do not have flash or javascript support.
Average (3 votes)
4
 
 
Wed, Jun 17, 2009 11:34 EDT
Anonymous user
Posted by: GKimbrell
Rating: 90

You have to be kidding. When does a raise not improve morale?

 
Wed, Jun 17, 2009 14:28 EDT
Posted by: Meridith Levinson
Rating: 90

I agree: raises are a sure-fire morale booster. I know a bump in my pay puts a spring in my step. But the problem is, management these days says there's no money for raises. So unfortunately, we can't rely on raises as a technique to boost morale, at least not right now.


 
Tue, Jun 23, 2009 5:03 EDT
Anonymous user
Posted by: Anonymous
Rating: 80

I was surpried at Merediths article. While I agree with her many points, I kept reading hoping for some positive options or suggestions and ultimatly found little.

Team Building and Morale are alway tough issues in any group. But this is the real failure of organizations who have promoted people for years because they "had to" to provide a salary raise or to show career path or worst of all "to promote hi/her out of the way". These are disasterous policies that only com back to roost.

Management means leadership and that means building a motivated, energetic team and as their leader you are the teams sword and shield. When they fail you take the hit and responsibility for the teams failure. Then plant a few well focused boots in the appropriate posteriors and build the team up again to succeed.

When there is success, then you never take credit, and you point out the champions in the team who made it possible for all to succeed as examples to the others.

Finally, as a manager, as the leader you must be sensitive to what your team needs and is feeling, Be honest, open and connected to them. Don't bullshit them or you will lose their trust. Sometimes they need tough love and sometimes commiserating, but at the end of the day, it is about TEAM!

I find that one of the best motivators for team members who are feeling hopeless, worn down and losing their motivation, is to empower them and show them that can still make a difference and set a mix of tasks that have short term wins and show progress.

Examples: For Project manager and Team Leaders on long term projects which are budget constrained and goals difficult to attain in the current financial crisis, also assign projects that allow them to control their own destinies and see a different point of view.

Recently, I set priorities for the Solution Architect and Project Manager for our ERP Project to spend 10% of their time in Sales Support roles and to go with the Sales team on short business trips to client sites. It helped them to see the Sales Team's perspective and challenges and also time of of their normal environment and enjoy a few company paid lunches and dinners with clients. They came back pumped up and started working even closer witht he sales team and helped close a few new sales and improve the relationship with existing clients.

Leaders need to lead from in front.

 
Wed, Jun 17, 2009 16:31 EDT
Anonymous user
Posted by: sam
Rating: 30

While money puts a spring in your step it is only for a short time because we all know that money is one of the 3 things you can't have enough of. That said it does motivate people to do things and so it should be used as a motivator.

Better motivators, in my opinion, are appreciation from senior management, recognition from the team manager in front of the team, rewarding work and growth assignments, mentoring and training and my favorite, work hard and play harder.

 
Thu, Jun 18, 2009 13:22 EDT
Anonymous user
Posted by: Anonymous
Rating: 90

Unfortunately our society is pretty well entrenched in theories around money. My creditors will not accept a simple 'thank you' for my water or gas or electricity...so why should I?

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

Insight and advice to help you carve your way in the cut-throat business world today.

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

Upgrading to VMware vSphere with vWire

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Return on Information: Google Enterprise Search pays you back

ROI of Application Delivery Controllers

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Right-Sizing Your Power Infrastructure

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

Increase UPS efficiency without sacrificing protection.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

Removing Barriers To Better Server Virtualization Efficiency

4G Revisited. The Continued Evolution of Wireless Mobility.

What's Next for Enterprise Resource Planning?

Maximizing website Return on Information with high-quality search

Gartner Magic Quadrant, Application Delivery Controllers 2009

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths