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Mon, Sep 14, 2009 22:15 EDT

What to Do about the Sorry State of Project Managers and Business Analysts

Give senior people an opportunity to deliver value on projects

Topic: Development

Blog: Doing Business in Real Time

Current Rating: 5 Comments: 12

The status of Project Managers and Business Analysts has sunk so low because we are confused about the skills required and the value that can delivered by people in those roles. We are confused because each of these roles has both junior and senior positions and we’ve focused too much on what happens in the junior positions. Senior people in these roles get frustrated and leave so we don’t often see the value they can deliver.

There usually isn’t a career advancement path for people once they learn the basic skills of project management and business analysis. So senior people in these roles get stuck in low level positions and don’t have the opportunity to show what they can really do. Everybody looses. Experienced PMs and BAs are marginalized, projects suffer, and companies who carry out system development projects don’t get the results they want. We need to come up with new titles for senior people in the PM and BA roles to differentiate them and signify the value they can deliver.

New Titles to Differentiate Senior from Junior

Deliberately or not, the title of project manager has come to denote a junior level person. Once this person has mastered basic PM skills (PMBOK etc.) and also gotten good at the interpersonal and negotiating skills that go with project management, they should be promoted and called by a different title. Along with basic PM skills and interpersonal skills, senior project management people should also have some experience as a developer and/or as a business analyst to give them a well rounded understanding of what happens on development projects and enable them to be problem solvers and not just problem reporters.  I propose senior project managers get the title of “System Builder”

A System Builder is a person who has been there and done it when it comes to running development projects. They need 10+ years experience with IT projects, and in those 10+ years they should have been developers so they understand the issues related to writing and testing code. They should have also been business analysts so they understand the vagaries related to working with business people and defining system requirements. This experience along with mastering the junior PM skills earns them their senior status. Let’s formally recognize people like this and put them in charge of running projects; success rates will climb.

A business analyst has also come to denote a junior level person who takes notes during meetings and does low level tasks related to defining and documenting system requirements. Once they have proven their competence in basic analyst skills (BABOK etc.) and have gotten good at the interpersonal skills of working with business and technical people they should be promoted and called by a different title. I suggest the title of “Business System Designer”.

Business System Designers understand both business and technical issues related to designing application systems. Business System Designers have 5+ years experience and they understand process mapping, data modeling and UI design. They also know that analysis is just half of their job - synthesis is the other half. They are able to create designs that synthesize user requirements gotten from analysis into coherent and easy to understand systems. Business System Designers express system UI designs as a storyboard of screens that show users how they will interact with the system. Business System Designers also have the people skills to present their designs plus the maturity to listen to business users and take feedback and make modifications so users

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Average (3 votes)
5
 
 
Tue, Sep 15, 2009 11:12 EDT
Posted by: Brian Carlson
Rating: 90

Couldn't agree more Michael. It's time to give senior PMs and BAs their due and acknowledge their contributions and future career path.

 
Tue, Sep 15, 2009 16:31 EDT
Anonymous user

It never ceases to amaze me how many people think they could be a project manager because the principles of project management are relatively easy to understand. Of course in theory hitting a 3 wood off a tee is easy to do, but that doesn't make us all Tiger Woods does it?

There is a great deal to successful project management as there is to understanding what the role of a business analyst is. In fact acquiring the key business analyst skills are a great deal harder than one might think.

Organisations need to value their good project manager's and business analysts more, otherwise they will never get out of the vicious cycle of failed projects.

Regards

Susan de Sousa
Site Editor http://www.my-project-management-expert.com

 
Tue, Sep 15, 2009 19:25 EDT
Anonymous user
Posted by: Mike Bogovich (hit me with your best shot)
Rating: 80

Okay, so I think I've figured it out.

Project Management gets a bad rap, and this is why I think so. Anyone remember the old "SWOT" analysis? Strenghths, Weakness, Opportunities, and Threats. Okay - in my opinion there are two kinds of people in charge - managers and leaders. Managers "manage" so they "get things done" by working through others, but can handle strengths and weakness, be it individuals, group dynamics, etc. Leaders, however "know what needs to be done" by reading the road ahead. Managers are tactical, leaders are strategic, typically.

So, what I've seen happen is that the typical workplace hasn't really offered much upward mobility for a variety of reasons other than the typical pyramid-type hierarchies that make it hard for the many to "get to the top." But that's by design.

At the same time, we've already gone through a period of eliminating middle-management through previous economic downturns, in the name of efficiency. Hold that thought - it will be revisited.

The only way to move up is to well, get more in touch with the strategy of the organization, versus putting pins in grenades, or writing reports about how many widgets your team can pump out in a day. Those who are in tune with "why" have a shot at leadership, and decision making functions.

For a long time, managers, leaders, project managers, supervisors, ubermensch, et al, all had direct reports, and that person in charge had to complete a certain said workload with what they had, for better or worse. At the end of the day, "I need it done by this week" was communicated from a leader to a direct report.

But things got complicated. The skills of the knowledge worker became more and more diverse and complex, so we needed to augment direct reporting teams with consultants or subject matter experts, either in whole or in part.

So, a new "class" of worker was designed. This group does all the things that managers don't like to do that take up a good part of the day, freeing them up to do what will give them better exposure in the organization's strategy, while taking credit for the more tactical accomplishments of the team.

The problem is that it's just daunting to have to deal with all that personnel - internal and external, and manage costs, time, scheduling, delivery, stakeholders, etc.

Thus the Project Manager was invented. This solves a few problems. Now LEADERS can emerge, and shift "execution-level" management to PM's, who assign and manage internal and external resources that do not report to them, and simply aggregate all that information into a simple status report.

A good leader can free themselves of day-to-day management, get a foot into the door of corporate strategic direction, and decision-making, while execution of plans take place, in someone else's hands.

So basically, by taking the "thinking" out of traditional management, but extracting all the credit-taking advantages, a leader will get the best of both worlds.

In short, guess what just happened? Yup - you guessed it...Project Management is simply a replacement for all the "middle management" that was reduced in the past. It has simply been rebranded.

Even worse, it has become commoditized, no different than other outsource-able rote tasks. Why? PMP, and other certifications make it possible to create a Project Management "cog" role that can be plugged in and out. Once there's standardization, watch out. Next thing comes centralization (sometimes), and next comes outsourcing. It's the law of efficiency, regardless of industry.

So why are PM's unhappy? They have come to realize that they are not on any career path, as they are not part of the ruling hierarchy. There strategic input is not needed, nor really solicited. It is a MANAGEMENT task, not a leadership role.

As stated in so many books on leadership, if you aren't including leaders of all levels, all you will get is MANAGEMENT. Then you only have yourself to blame for those who only look at the strengths and weaknesses of today, versus the opportunities and threats that will shape your organization's future.

Speaking of which, the recent trend in Program Management has shown that similar to cellular automata, another "split" has occurred...

Program Management is now getting rid of those mundane nasty aggregations of various projects, and dole it out to yet another level of "management" again, while the leader in charge has yet one more thing off their plate, leaving only a strategically-focused role, that is free to

So what did we learn? Something we already know. "It's good to be the king."

 
Fri, Sep 18, 2009 15:42 EDT
Anonymous user
Posted by: Paul Tiffany
Rating:

Wow! Mike, you seem just a little bit cynical.

You are articulate and may have a good amount of potential. But, we need to have a discussion about chain-of-command and matrix management.

Every organization has the opportunity to shine in terms of success in meeting goals while maintaining a happy, motivated workforce. You seem to have the experience of dysfunction in the organization.

If your EPMO is not hooked into a two-way relationship with the executives in your organization, this sort of dysfunction is common.

Project and Program Management can be very rewarding for some. Satisfaction comes from success in meeting goals. If you're not appreciated, it can certainly sour your outlook.

I hope you find a place where you can be successful and appreciated. Maybe you could be an agent of change that brings success to your organization?

 
Wed, Sep 16, 2009 10:40 EDT
Anonymous user
Posted by: Brian White
Rating: 80

Any truly successful project begins with a strong BA who doesn't just take notes, but engages the business team / clients into real discussions on their requirements.

Far to many times we start with a powerpoint with a few slides describing the business requirements. Then we immediately want to jump into "agile development" starting the project and writing code.

Agile development still needs to start from a strong base set of requirements. The BA role is the key to interpret and work with the business folks, capturing their real needs and relating that to the technical requirements for the development team. Start with the story board then move into Business Process Modeling.

The BA role is not just at the start of the project. You cannot have your BAs being the note takers, "capturing" the requirements to kick off the project and move them onto the next project. They need to remain engaged throughout the process. Constant clarification of the requirements for the developers, reviewing prototypes with the business teams, etc. A good BA relates well with both the technical and business community. They help refine the business requirements, identify the latent needs, help develop a better business process, review the test scripts/approach, help triage the testing defects, perform acceptance testing, etc.

They are looked upon as being an integral part of both the business team and the development team...not just the note taker.

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