Wed, Nov 4, 2009 14:41 EST

NexGen-IT Solutions Leading Telecom to next Generations-- Remote-Infrastructure Monitoring and Management Services!!

Posted by: Anonymous in Best Practices

Topic: Infrastructure

Current Rating: Comments: 0

We appreciate and respect the services provided by noble organizations like yours and therefore take pride in offering services to you.
For your convenience I have written down the services to you in a detailed manner:

1. Remote Infrastructure Management and monitoring services
• Network Monitoring
• Server management
• Desktop management
• Network design management
• Security architecture and design
• Day 2 Operations Support
Day – 2 Operations Support
– Moves Adds & Changes (MAC) for Networks, Users, Systems, VOIP
– Change & Configuration management
– Patch management
– Software upgrades
– Anti-Virus Upgrade
– Intrusion Detection
Service Desk support / help desk support
– ITIL Certified
– Single Point of Accountability and Ownership of Problems
– Internal Trouble ticketing system
– 24x7 technical support
– Web portal login
– Service Level Agreements
– Asset tracking
– Knowledge Base
Telecom IP based Products
• NexGen-IT IP-PBX
• Call Center Solutions
• Automatic Escalation Engine

I / we look forward to mutually beneficial association with your esteemed organization and NexGen-IT solutions by offering our Cost effective, Comprehensive & Quality Services for your IT needs.
Any leads would really appreciable!!!
I look forward to talking to you!

Please drop reference to tomh@ngit-solutions.com
Appreciate for the reference

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