Mon, Nov 9, 2009 15:52 EST

Oh when will I receive the support I am paying for ?

Posted by: Anonymous in Rants

Topic: Partner/Vendor Management

Current Rating: Comment: 1

I am going to rant here for a second. What has happen to the idea of providing “customer support”? The word in it self is almost taboo. I know I am paying and paying and paying but I get nothing in return. Yeah I undertstand the market is tuff, I undertsand that “Customer Service” is a cost center. But don’t you think in the end its cheaper to at leats try to appease me as a customer than to loose my business, I would think so? But nooooo, evertime I turn around I have some vendor, I am paying gobs of money too (can’t use the other word ) already telling me why they can’t fulfill what they are contractually obligated to. The most insulting part is the attiude (apparently attiudes are free of charge) that comes along with the half a$$ service. Like they are doing me a favor by even considering my pheasant request. I undertsand that alott of these businesses have become commditized, very low margins. Here is a novel idea, rather than just being the cheapest, differeniate yourself. Go the extra mile, provide the service customers are looking for. “Be the value addded propisition”.

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Fri, Nov 20, 2009 20:25 EST

When Oh When

Posted by: CNault
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Dear Anonymous Ranter,
You'll get what you pay for when you engage the right local Value added integrator. Going direct to the manufacturer makes you a tiny fish in a huge pond. Going to the wrong integrator makes you a sucker. Read chapter 5 of Risk Free Technology to learn how to find the right fit - and then do your homework. If you get lousy service it's likely because you bought without really doing your homework. There are great local integrators around the country who will actually surprise the heck out of you with the personalized and highly effective (and respectful) support they provide. It's your job to find them, scrutinize them, and don't buy any BS.
Happy Hunting.

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