NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Sun, Aug 19, 2007 12:45 EDT

IT exists for one reason

Topic: Architecture

Current Rating: 5 Comments: 16

Never underestimate the degree of clarity that a fresh pair of eyes can bring to a complex situation.

Late one Sunday night a few years ago, my business partner and I were discussing the Oil & Gas markets our new IT company could service.

In particular, we were discussing how to best use IT to maximise the financial value of a) the oil and gas products flowing through a refinery belonging to one of our clients, and b) the huge quantities of data used by the business.

We had many ideas about creating applications to provide a joined up view of how the exploration and manufacturing businesses interacted, but we were struggling to define an appropriate methodology that would put IT in a business context.

For days we had been trying to come up with a way of bridging the understanding gap between business and IT, but with little success.

On the table in front of us were a couple of A0 size Piping and Instrumentation Diagrams (P&IDs).

My business partner’s brother, a man who freely admits he has the technical knowledge of a pebble, wandered by and asked what the diagrams showed.

We patiently explained that the P&IDs were print-outs from a computer model of a nearby petrochemical complex. The computer model held a representation of the interactions between individual assets of the plants - things like pipes, valves, pumps, meters and sensors.

We described how the computer model and P&IDs displayed and communicated how the assets were connected; how the assets interacted with business processes; and how the flows of oil and gas products through a business unit were measured and valued.

Assets that did not add value to or support a business function could be easily identified and removed or reassigned. Also, the cost to the business of failure of an asset could be evaluated and steps taken to mitigate that risk.

“One of the great things about P&IDs”, I said, “is that by using them as a visualisation and communication tool, the engineers and the business guys quickly see the big picture and can easily understand each other.”

We paused for confirmation that the penny was beginning to drop.

After a few moments of silence, The Pebble, as we affectionately call him, frowned and asked,

“So why has this never been done for IT and business…I mean…isn’t IT the flow of data between assets?”

The silence resumed. For quite a while.

The Pebble had pointed us towards the solution to defining a methodology that would put IT in a business context.

We realised that by thinking of IT as data flowing between business assets, the tried and trusted methodology used by engineers to communicate with the business could be adapted and applied to IT.

Data flows in the Oil and Gas Industries

For the last thirty or so years accurate flow measurement and analysis has been the key to optimising the productivity of plant assets in the oil and gas industry.

As technology improved from the late 1970s onward, the flow of oil and gas products became analogous to the flow of data.

Flows of oil and gas through a plant used to be understood by reading values from analog flow meters. Each meter was inspected by an engineer and values recorded. Data such as temperature, pressure and product flow would then be manually entered into a computer for analysis.

Digital flow meters began to replace analog flow meters, which enabled readings to be entered into a model in real-time.

As more digital equipment came online the business gained a better understanding

You do not have flash or javascript support.
Average (4 votes)
5
 
 
Mon, Aug 20, 2007 2:23 EDT
Posted by: Turkey
Rating: 90

Hey Paul,

I think you might be told that your content doesn't meet the needs of the intellectual readers of this forum (lol). But I like the approach. IT is simple, but there are many participants in our industry who use IT complexity as a make work exercise. The Pebble has summed it up beautifully....simple to understand....simple to explain!

From my perspective, taking what I loosely call BS, and simplifying the interaction between business and IT will generate a multitude of "downstream benefits"!

"Taking the turkey out of IT"
www.reverseturkey.com

 
Thu, Aug 23, 2007 14:56 EDT
Posted by: Paul Wallis
Rating: 90

Thanks for your comments Turkey. I think you are right, IT is often made out to be too complex, which increasingly is a "keep the work exercise" rather than a "make work exercise".

The reason: complexity and BS reinforces all the negative stereotypes that the business has come to believe about IT, leading to maintaining the status quo or a drive to reduce IT spend.

The Pebble now thinks he is famous because you mentioned him in your reply, so I had to put him back in his box. But just as I closed the lid he did mention something interesting. He told me that about 100 years ago many Corporations had a VP of Electricity because back then electricity was something new, dangerous and almost mystical. I didn’t really catch the rest of what he said but it was something like “simple pictures changed things”.

Today we never think twice about how electricity flows around our organisations and how it keeps the business going.

When a new building is under construction an architect must have plans/blueprints that show how the electricity (and water and gas) will flow. These pictures enable easy communication between architect, builders, engineers and business people. And they are needed for Health and Safety, compliance, governance etc.

By thinking of IT as dataflow between assets the same sort of picture can be created for business and IT, making communication much easier.

PJW

www.stromasoftware.com

 
Fri, Aug 24, 2007 21:43 EDT
Posted by: ChromaBurst
Rating: 90

Sounds looks like an interesting way of looking at IT, which I haven’t heard before. When you say near the end “across all businesses” is your idea (about IT being about dataflow between assets) just related to manufacturing type businesses that have product flows, or are you saying this applies to any sector, for example, finance, government, transport etc?

 
Mon, Aug 27, 2007 13:41 EDT
Posted by: ChromaBurst
Rating: 70

Thanks for the reply. I work in Finance and I haven’t any experience in manufacturing so I hope this isn’t a dumb question.

You say that you get lots of other information other than the flow data for what is going through the plants – and then you leap into how dataflow overtook the process flow. What other data do you need to know about other than the amount/speed of product that is going through the plant?

 
Tue, Aug 28, 2007 9:09 EDT
Posted by: Paul Wallis
Rating: 90

ChromaBurst,

There is a lot of very important data which can be gathered from the manufacturing process other than the speed of product flow.

You can gather a dash of temperature, pressure, flow and density for starters.

Then, you can mix it up a little with a measure of analysis data from on-line analysers, remote telemetry information from level gauges, and pump or compressor speed and power outputs.

Vibration monitoring information added to the mix will give you a perfect cocktail of data.

All of this data can help the business understand more about what is happening on the plant, and when certain costly business activities should take place, such as when to shut down operations.

Looking at (and understanding) the data helps businesses understand the health of their assets and more accurately predict the most beneficial time to carry out remedial or proactive maintenance.

So you can see how Key Point Indicators in other industries can be used in a similar way to plant information to show how the business should adapt.

PJW

www.stromasoftware.com

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

Hot Conversations

Take My Windows 7 Please: A Resale Tale

Posted by Shane ONeill in News | 6 comments

Creating a Privacy Policy Part V

Posted by Ariel Silverstone in Best Practices | 1 comments

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

See how AT&T can help protect your network.

Top Five CIO Challenges

Streamline IT Costs. Boost Performance with WAN Optimization.

Want to know how you can maximize employee productivity?

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

Increase UPS efficiency without sacrificing protection.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

White Paper: Right-Sizing Your Power Infrastructure

Webcast: Unleashing the Power of Customer Data

White Paper: Managed Security for a Not-So-Secure World

SharePoint - Unchecked growth of content is unsustainable.

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

Five-Step Mobility Management Plan

White Paper: Next Generation Remote Infrastructure Management

Disciplined Autonomy: Resolving the Tension Between Flexibility and Control

Join us at the US-Brazil IT-BPO Summit, on November 10th in New York.

Unified Communications: Thoughts, Strategies and Predictions. Join the discussion

Read the RSA report: Security for Business Innovation

Webcast: Looking to the Cloud for Email and Collaboration Services

64-page prescriptive guide to security, compliance, and IT operations.

Keep your IT expertise up to date. Join the Intel Premier IT Professionals.

A new fleet of PCs with a total ROI in 10 months. Find your ROI.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

White Paper: 4 Customer Service Myths

Mobile Security: The Essential Ingredient for Today's Enterprise

White Paper: Improve Agility with Operational Responsiveness

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

Learn How Web Site Performance Impacts Shopper Behavior

IDC White Paper: CCM for IT Compliance and Risk Management

Tolly Group Lab Test Results: Cisco vs. ShoreTel