Wed, Apr 22, 2009 16:49 EDT

Orrstown Bank Customers Benefit from Intranet WOW program

Topic: IT Organization Management

Current Rating: Comments: 3

Orrstown Bank is adding that WOW factor to customer service by incorporating their “I Spy a Wow” program on their corporate intranet. Built with the intranet software, Intranet Connections, the intranet is Orrstown’s link to excellence when it comes to employees and how they relate to customers.
The WOW program is employee driven. Whenever an employee does something exceptional to WOW a customer (internal or external) they can click on the “I Spy a Wow” form on the intranet and explain who did what to deliver a WOW level of service. Once completed, the form is set up to deliver to Training staff who manages all of the WOW entries. I Spy a Wow was created with the e-Form Builder tool that is one of the packaged applications within their intranet software.
Kurry Swigert, Product & Research Officer of Orrstown Bank explains: “Each week, the entire company starts off Monday morning with Warm-Up meetings where we focus on one of the facets of our service commitments to our customers. A part of this meeting is dedicated to an employee who has been selected from all of the WOW submissions - and the entire bank gets to recognize that individual.”
Orrstown Bank, founded in 1919, speaks of two key reasons for the bank’s longevity and success: tradition and excellence. Getting to know your customers, greeting them by name, and never being too busy for a customer are trademarks of the bank’s commitment to excellence. By utilizing the intranet to promote a WOW level of service, both employee and customer benefit and are a part of the Bank’s legacy to exceptional customer service.
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If you’d like more information about this topic, please contact Rachel Lai at 604-924-9770 or via email at clientservices@intranetconnections.com

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Wed, Apr 22, 2009 16:55 EDT

Interesting Idea

Posted by: Intranet User
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This is an interested idea and a great use of a companies intranet. Recognition for employees is an excellent way to improve morale, and buy-in. This is a neat idea!

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Wed, Apr 22, 2009 17:31 EDT

Intranet Connections

Posted by: Anonymous
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I am interested in your intranet software. Does intranet connections allow for extranet access

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Tue, May 26, 2009 16:02 EDT

Intranet Connections

Posted by: Rachel Lai
Rating:

Yes, Intranet Connections can be used as an intranet/extranet solution. Please visit our website at
http://www.intranetconnections.com or contact clientservices@intranetconnections.com for more information.

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