NEWSLETTERS
 

CIO.com updates, insights and advice on technology, management and your career.

 CIO BlackBerry News and Tips
 CIO Research and Analysis
 CIO Microsoft
 CIO Insider
 
 
 
SUBSCRIBE TO CIO
 
Are you involved in setting the direction for your company's IT budget or strategy?

Apply today for a FREE subscription to CIO Magazine!

 


Wed, Dec 12, 2007 16:36 EST

Georgia Is Latest State to Outsource IT

Topic: Partner/Vendor Management

Blog: Talent Show

Current Rating: 5 Comments: 15

Governor Sonny Perdue finally made it official: the state of Georgia will be outsourcing all of IT.

A comprehensive assessment of Georgia's IT services confirmed that the state's aging IT infrastructure faces challenges in meeting industry standards and could "create serious risk in providing critical services to more than nine million Georgians," Perdue said in a press conference on Tuesday.

Eleven state agencies currently do the bulk of Georgia's IT spending -- two-thirds of the total $617 million annual spend. Perdue plans to restructure the centralized Georgia Technology Authority (GTA) to address that situation first. The new GTA will then bring in IT services providers (plural) to bid on the IT services work. The outsourcing contracts (again, plural) will be awarded late next year.

According the Associated Press, Perdue indicated that he is ordering the change as chief executive rather than seeking legislation to enable it. (The Georgia legislature created the GTA, which became an official government office to oversee the planning, procurement and management of state government’s telecommunications, Internet and computer systems.)

A total of 1,100 state technology workers will be affected by the consolidation and outsourcing moves. Approximately 20 percent of the workforce will be eligible for retirement next year; their positions will disappear. Some employees will be shifted to the private companies who win the GTA contracts. And a total of 200 workers will be without a job.

The announcement likely came as little surprise to GTA employees. I'd heard a year ago from some GTA insiders that outsourcing was on the table. They weren't interested in discussing the plans publicly, for fear of hurting worker morale. So we went to the man at the top. In the CIO interview, Perdue discussed several IT-related issues as well as his plans for more transparency in state government (the latter of which met with varying levels of disbelief in the Georgia state political blogosphere.)

But when it came to whether Georgia would outsource the whole kit and kaboodle that is IT, Perdue remained someone coy (while still leaving himself open to sign IT services deals with abandon): "Georgia is better served with a balanced approach. I believe that GTA can be that internal consultant for IT solutions. From an operations standpoint, the private sector probably has the expertise and experience [to execute our ideas], as long as we know what we want. We do believe we have to retain some IT capability to make sure that we know what the capabilities of the technology are, so that we can put smart RFPs out on the street, and so we can be very clear in communicating what our expectations are. Frankly, I believe that public/private competition is perfectly OK. Whether our citizens can be better served by a public enterprise providing a service or by a private enterprise, they really don't care."

Georgia is not alone in the public sector in outsourcing IT services on a grand scale. Several states and municipalities have taken a stab at it, including Texas, Virginia, the city of Minneapolis, and the county of San Diego, with mixed results. And according to outsourcing consultancy EquaTerra, more will try. Public sector demand for private IT services will continue to grow as baby boomers retire and the sector struggles with attracting talent, says EquaTerra. Key words like "shared services" and "internal transformation" are already on the tongues of every IT services sales teams hoping to seal

You do not have flash or javascript support.
Average (3 votes)
5
 
 
Thu, Dec 13, 2007 1:50 EST
Anonymous user
Posted by: Abhishek
Rating: 30

Its good that state of georgia is considering outsourcing of its IT

Particularly,for public sector its important that they concentrate on serving the community rather then getting into nitty gritty of IT.

Its a positive statement when purdue says "We're going to limit it to the people who can provide the best value to the citizens of Georgia."

Service provider who will give best value for tax payers money should be given the oppurtunity whether the company is from india or usa or even antartica.

Abhishek,
Elegant MicroWeb
www.elegantmicroweb.com

 
Thu, Dec 13, 2007 8:59 EST
Posted by: Stephanie Overby
Rating: 50

Dear Abhishek--

I agree that arbitrarily limiting the field of potential bidders is a bad idea.

It's worth noting, however, that Georgia Governor Sonny Perdue's statement that he is willing to seek bids from overseas providers is a bold one. In the past, some states have faced a backlash when outsourcing to offshore providers. Back in 2004, the state of Indiana backed out of a $15 million contract with Tata
for just that reason.

Rightly or wrongly, contracts with overseas providers are viewed with more reticence by government IT workers because, unlike domestic providers, offshore vendors have been less willing to keep existing employees on and "re-badge" them. Of course, domestic providers usually end up laying off workers during outsourcing transitions too, but historically they've kept more on the payroll than their overseas counterparts.

I will be watching closely to see if Governor Perdue stands by his statements.

Stephanie Overby
Senior Editor
CIO magazine and CIO.com

 
Fri, Dec 14, 2007 5:39 EST
Anonymous user
Posted by: Abhishek
Rating: 30

Dear Stephanie,

Outsoucing means something will change and cost-saving directly is propotional to reducing number of staff in IT.

How many people offshore company or inland company lays-off is no doubt a point made by you...and i guess a sensitive issue both politically and popular public opinion wise.

But i guess the link to CNN article you gave makes a good point..that what money local goverment saves on IT by offshoring can be spend on education and other more useful commitments in state(I suggest invest same money to train the young people in science and maths where usa is loosing grip)...so i think offshoring is win-win for everyone even in public sector in long term.

Abhishek

 
Wed, Dec 19, 2007 11:51 EST
Anonymous user
Posted by: Anonymous
Rating: 90

It would be interesting to know what happened of that Indiana project. Tata's bid was $8 million lower than that of nearest competitor. It was supposedly broken into multiple pieces. It would be good to know final story and the lesson for all to learn. Maybe they were able to do it in 15 millions or maybe now it cost them 50 millions or maybe it was scrapped.
Stephanie, could you swing by Indiana to get the truth?

 
Thu, Dec 13, 2007 10:51 EST
Anonymous user
Posted by: Anonymous
Rating: 40

The state can add conditions of throughput (fixing things in a timely manner) in the RFP. That would force the awarded company to keep themselves efficient. This way state can save money and it would make perfect sense for tax payers. Hence the focus should be on the efficiency and not where the company is located.

When it comes to education, Georgia is ranked at the bottom. State need to be creative in this arena. If cost is the prime concern there are other options. One trend is online tutoring. State can contract with elite companies to offer online training to improve the standards in this state. This way our ranks will improve and state can save tax payers money.

Dharmendra Ramachandrappa

Post new comment

* Subject:
* Username:
* E-mail:
The content of this field is kept private and will not be shown publicly.
Homepage:
* Body:
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img> <blockquote> <strike> <p> <br>
  • Lines and paragraphs break automatically.
More information about formatting options

* Denotes required field.

About this Blog

IT staffing and outsourcing in the global economy: news, advice, best practices and occasional humor

Start a Conversation
Click to post

Got something to say? We want to hear it! Click the Post button to get started. GO»

EXPERT ADVICE
See our roster of experts.

Advice & Opinion from more than 113 of IT's most insightful thinkers.

  PARTNERS       WEBCASTS    
 

Windows 7 Webcast Series

There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.

Sponsored by Microsoft  Listen to on-demand Recordings »

 

Service Level Management Best Practices Life Cycle Overview - Improve Service Levels

Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.

Sponsored by Compuware  Read this White Paper »

 

Keeping Your Members Safe from Online Scams and Predators

In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.

Sponsored by iovation  Read this White Paper »

Resource Alerts

Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

Defend Against Blended Threats: What You Need to Know

Blended Web and email threats are becoming increasingly complex and represent a huge...  View Now »

 

Prescriptive Actions to Reduce Risk

In this Webcast, learn best practices for effective systems management in a heterogeneous environment and keep client systems cost under control.   View Now »

 

Webcast- Vantage 11: Redefining Application Performance Management

Compuware's latest release, Vantage 11, is a major advance in end-to-end application performance management--bringing together proactive issue identification, quantification of business impact and problem resolution into a single solution. Tune in to learn how Vantage 11's top-down approach helps you make better decisions and dramatically lower operations costs.  View Now »

Resource Alerts

Get instant email notification when white papers, webcasts, and case studies are added to our library. Don't just be up-to-date—be up to the minute with our new Resource Alerts.

 
NEWSLETTER

Sign-up for the Blogs & Discussion Newsletter

 
FEATURED SPONSORS
 
 
 
SPONSORED LINKS
 

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

A Clear View Toward Virtualization

Interactive Q&A helps you discover key ways to maximize IT assets.

Ready to virtualize tier one applications? Check your virtualization maturity.

Think you can't afford a Cisco Switch? Cisco Catalyst Switches are now more affordable.

Five minute business analytics assessment. Immediate results.

The Case for Investing in Business Analytics Technology. Read white paper.

Upgrading to VMware vSphere with vWire

Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

Return on Information: Google Enterprise Search pays you back

ROI of Application Delivery Controllers

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Right-Sizing Your Power Infrastructure

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

Increase UPS efficiency without sacrificing protection.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

Virtualization Technology as a Business Solution

eZine: A Roadmap to Reducing IT Complexity

World-class trading technology solutions from NYSE Technologies.

If You're Paying for Telecom, You're Paying Too Much. Contact Asentinel Today.

Trade-In your old printer and save up to $1,000 plus free recycling!

infoBOOM! - The Mid-Sized Company CIO's Exclusive Community

Live Webinar: Applying Business Analytics. Click here to learn more

Removing Barriers To Better Server Virtualization Efficiency

4G Revisited. The Continued Evolution of Wireless Mobility.

What's Next for Enterprise Resource Planning?

Maximizing website Return on Information with high-quality search

Gartner Magic Quadrant, Application Delivery Controllers 2009

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths