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Mon, Jan 22, 2007 14:06 EST

The Dirty Little Secrets of Telecommuting

Topic: Applications

Blog: Fully Mobile

Current Rating: 4 Comments: 13

No, this post is not about abstaining from daily showers when you telecommute from home. And this is not about wearing your pajamas all day long. And this is most definitely not about slacking off while away from the watchful eyes of those at headquarters.

No, this is about respect. Or, actually, a lack of respect.

That's because in the year 2007, higher-ups and bigwigs in Corporate America still believe that telecommuting is not a good activity for their workers' long-term career plans. Put another way, if you're outta sight and outta mind, you may be outta job.

The proof comes from a recent Trends@Work survey that was administered by Korn/Ferry International, a global talent management provider. The Trends@Work data revealed that 61 percent of surveyed execs believe that telecommuters are less likely to advance in their careers when compared with employees who work in the traditional office setting. That's almost two-thirds of the 1,320 respondents.

I'm a telecommuter, and I work out of my home. With ease, I can tap into every system back at HQ -- just like everybody else. And the thing is, I'm far more productive working out of my home office than I ever was when I worked out of CIO magazine's offices. (I also have an extra hour and a half every day because I don't have to slog through Boston's notorious commute each work day.)

What's so fascinating is that the results from the Trends@Work survey validate my (and many other telecommuters') claims: According to the survey, the vast majority (a whopping 78 percent) of respondents said that telecommuters are either equally or more productive than those who work in offices.

So what's the deal? I guess the deal is that telecommuting has yet to shake the stigma of being a very bad thing to do -- meaning, in many people's eyes, telecommuting is just an opportunity for slackers and lazy employees who want to goof off all day long. Which is just so frustrating because many telecommuters are exponentially more productive when they have the opportunity and technological ability to work from wherever they feel they'll be most productive. Maybe it's a home office. Maybe it's a local Starbucks. Maybe it's a customer's conference room.

Perhaps the problem also has to do with a lack of "face time." That is a legitimate concern, but there are easy ways for telecommuters to overcome that problem. I, for one, work the phones quite a bit, use e-mail religiously, and just started IMing. Also, any time a telecommuter can get back to corporate for a day or two, just to show the face, that really helps.

And lastly, maybe the issue is a generational thing. Senior management, in most companies, tends to be older and less inclined to accept newer ways of managing and that whole "work-life" balance thing.

But here's the burn for all of this: Of those executives surveyed, nearly half of the respondents said they would consider a job which involved telecommuting on a regular basis. So, while they think that others are committing a career-limiting move (or CLM) by telecommuting, half of the respondents would do it themselves, if given the right situation.

Get it? No. Here's a quick recap: Senior executives say those employees who telecommute are committing career-suicide, yet those telecommuters are just as or more productive than office dwellers, and if given the option, many of those senior executives would give telecommuting a try. So is the problem telecommuters can't brown nose the


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Thu, Feb 7, 2008 11:19 EST
Anonymous user
Posted by: Anonymous
Rating: 90

Maybe the data shows that career advancement has more to do with creating a personal relationship with your boss than with being productive. We all know the folks that couldn't compete with the rest of the team, but they spent their time 'pleasing' the boss, and the next thing you know they are promoted. I could retire if I had $5 for every time my boss told me that the company couldn't afford not having me in my current position because I was so productive. Career advancement is all about getting in to the decision maker cliques; productivity has nothing to do with it.

 
Thu, Feb 7, 2008 18:39 EST
Anonymous user
Posted by: Nick from California
Rating: 90

I work for a privately held telecom, FreedomVOICE Systems. From a marketer's perspective, it's relatively easy to sell an open-minded employer on the benefits of letting employees work from remote. Once you knock out the handful of misconceptions and management fears with some admin tools & reports, employers are usually eager to at least, "give it a try," and hook up something like a VOIP Hosted PBX.

From experience, many of these employers see telecommuting as an opportunity to enhance their employee benefits package. In other words, it's an easy way to recruit employees that are willing to do the same or better work as an office employee for less money.

Why? For all the reasons you joked about at the beginning of the post -- too many executives are still stuck a decade or so behind, viewing telecommuters as unkempt, pajama-wearing slackers. It's not until they really commit to a telework program, not until they see that their teleworkers are performing at a higher degree, with higher job satisfaction (and thus lower turnover), that they will even begin to realize just how valuable telecommuting is to optimizing their workforce.

Everything you said about telecommuters putting in "face time" is spot on. As much as executives need extra administrative tools to monitor productivity, telecommuters also need extra communication tools to keep in regular contact with executives. Without the luxury of proximity, telecommuters have to utilize IMing, email, teleconferencing, and whatever else they can get their hands on to make sure that employers don't forget who they are and what they do.

The small amount of instability in telecommuting right now is being blown out of proportion and scaring everyone off. There ~are~ a handful of dishonest, lazy telecommuters that give everyone else a bad name. There ~are~ a few unscrupulous executives who underappreciate honest telecommuters. It takes the right technology, the right level of communication, and the right amount of mutual respect between employers and employees in order for a telework program to get off the ground. But isn't that true for office employees as well? And when the pieces come together to make for a strong telework program (and it's not as hards as it sounds), productivity can grow by leaps and bounds beyond a traditional office. It may be some time, unfortunately, before this symbiotic equilibrium becomes commonplace.

If you're in the market for the "right technology" part of the puzzle, be sure to check out FreedomIQ VOIP Hosted PBX.

 
Fri, Feb 8, 2008 5:09 EST
Anonymous user
Posted by: Vikas Arora
Rating:

I wonder how in today's difficult times organizations and managers can afford to ignore benefits of Telecommuting. Some of these benefits i can think of are ( I do agree that people who opt for telecommute should be disciplined and need to follow certain guidelines so that overall experience for all stakeholders is win win !!)

- Save on real estate cost

- Save on other support costs (Utilities, office networks etc)

- Improvement in Employee Productivity

- Enhanced Employee Motivation

- Reduced Cost

- Better Work-Life Balance

- Better Employee Health (Daily hours of negotiation with smoke, traffic and chaos does it's take its toll on all of us !!)

I see more and more companies adapting home based working or telecommuting. In fact organizations like Dell , IBM etc are already doing it in big way and there experience has been extremely successful !!

 
Fri, Feb 8, 2008 9:20 EST
Posted by: vikasarora
Rating:

I wonder how in today's difficult times organizations and managers can afford to ignore benefits of Telecommuting. Some of these benefits i can think of are ( I do agree that people who opt for telecommute should be disciplined and need to follow certain guidelines so that overall experience for all stakeholders is win win !!)

- Save on real estate cost

- Save on other support costs (Utilities, office networks etc)

- Improvement in Employee Productivity

- Enhanced Employee Motivation

- Reduced Cost

- Better Work-Life Balance

- Better Employee Health (Daily hours of negotiation with smoke, traffic and chaos does it's take its toll on all of us !!)

I see more and more companies adapting home based working or telecommuting. In fact organizations like Dell , IBM etc are already doing it in big way and there experience has been extremely successful !!

 
Mon, May 14, 2007 14:14 EDT
Anonymous user
Posted by: Jack from Valley Forge, PA
Rating: 90

Well, I am in sales... and have been working from a home office(virtual office) for 13 years. My metrics may differ from general "IT People," because I am paid on what I produce... monthly, quarterly, and annually. I guess since I am responding to this during normal business hours means I am goofing off? I have worked harder and longer from home than I ever have from an office (for 20 years), and am much more productive from home... but wait... is it because I start each day at 6:00am and end "sometimes" at 9:00pm? It gets lonely at home sometimes without the "shuck'n and jive'n" of the office. Is it a case of the grass is greener? Mine is because I can take some time on those "off" days to spread fertilizer. Ha!

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