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Fri, Nov 20, 2009 12:21 EST

Information Wants to Be Free, But at What Cost?

Businesses want information to flow cheaply, easily throughout organizations, but information management is absurdly expensive.

Topic: Applications

Blog: Enterprise Software Unplugged

Current Rating: 4 Comments: 3

Everyone has heard the quote: "Information wants to be free."

Ever since Stewart Brand uttered it in 1984 at the first Hackers' Conference, this quote has been a rallying cry for those who staunchly believe in the power of unimpeded and free information flow.

For businesses, however, adoption of the slogan has proven to be a complex, perilous endeavor: To many, it connotes a total lack of control over information, data and intellectual property. (The most glaring example is the media industry's ongoing struggles.)

As wiki guru Stewart Mader points out in a recent blog post, the quote, on its own, without the context of the rest of his statement, makes "those first five words sound naive and utopian." Here's Brand's full quote:

Information wants to be free. Information also wants to be expensive. Information wants to be free because it has become so cheap to distribute, copy, and recombine—too cheap to meter. It wants to be expensive because it can be immeasurably valuable to the recipient. That tension will not go away. It leads to endless wrenching debate about price, copyright, 'intellectual property,' the moral rightness of casual distribution, because each round of new devices makes the tension worse, not better.

It's still a fascinating and vexing line of thought, even some 25 years later. Just look at the precarious state of information and "knowledge" management, data analytics and "business intelligence" inside most companies today: No doubt businesses want information to flow freely (both cheaply and without digital encumbrances) throughout their entire organizations—so that business managers in their offices, sales guys visiting customers' businesses, supply chain partners in China, and finance personnel at headquarters can unleash the value of the corporate data that's been so easy to accumulate but so difficult to unlock.

As any CIO or business manager knows today, information management is absurdly expensive. And not without risk. And the more information—the data flows from ERP software, supply chain systems, customer relationship apps, social networking sites, mobile devices, and on and on—that companies continue to exponentially collect, the more difficult and expensive it's going to be for companies to understand and disseminate that information.

My inner Debby Downer can't help but mention that Gartner predicts that the amount of enterprise data will grow 650 percent during the next five years, and the vast majority of that data will be unstructured, meaning that it won't be included in or specifically attached to any one database. (For more on this challenge, see The Future of ERP.)

This growth "is going to cost us dearly if we don't pay attention," David Cappuccio, chief of research for the Infrastructure teams at Gartner, recently said. And to manage all of this data, Cappuccio contends, will require companies to embrace new methodologies (such as data de-duplication and automated tiering of storage) and to make crucial decision based on risk management and future business strategies on the potential value of their data.

Paradoxically, then, the free flow of information throughout society and the world has made it even more expensive for businesses that want to make sense of it all. I don't think there's any one thing or person to blame. It's just that an information tsunami was unleashed and no one's really been able to deal with the data deluge.

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Fri, Nov 20, 2009 13:40 EST
Posted by: montgomerym
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Good points. I met Stewart last week -- he opened the SFI conference with a talk in conjunction with his new book-- 'Whole Earth Discipline'. A good portion of his talk (and his book) was dedicated to how much his own views have changed in the past generation, particularly with respect to ecology and sustainability (subtitle: An Ecopragmatist Manifesto). As you point out, free is far from free- not only do all of us invest a great deal in accessing information and knowledge, a host of other costs are created by freeism -- including mis and dis information (perhaps even freedom of press if we aren't careful), disincentives to innovate, massive displacement in the economy (industry and geography), incentives to dumb down and/or hype up for volume rather than quality, and substantially higher systemic risk-- at least until some of these problems are over come.

I think some organizations have a much better understanding of how to manage data internally in the enterprise, but clearly they are in a minority. A good topic for reflection -- thanks, MM, founder, Kyield.

 
Fri, Nov 20, 2009 13:48 EST
Posted by: SmithWill
Rating:

It starts with a thought. Thoughts become an idea when people, who believe the idea has merit, record that thought (stone, paper or electronically) at which point is becomes information, in order to help improve the situation.

It's at the point of improving a situation where inherent information freedom meets commercialism. The contemporary business paradigm leverages information to make a profit and will go to great lengths to protect it.

I'll go to a thought. Is thought natural? Yes. Do we all have thoughts? Yes. Are there good and bad thoughts? Yes. These are all natural states like dark and light or hot and cold. Therefore, natural forces will always conspire to release information from information security bondage.

It's important to understand this idea because so many expend so much effort to secure systems and data against giving up their information. The morale of the story is that natural information freedom means job security for lots and lots of IT professionals.

 
Mon, Dec 7, 2009 10:21 EST
Anonymous user
Posted by: Marc Tardif
Rating:

As a business intelligence professional for over 10 years, I can comment on the following:
* "Just look at the precarious state of information and "knowledge" management, data analytics and "business intelligence" inside most companies today." I see it everyday and the plain fact is that the amount of data grows much much faster than our ability to analyze and make sense of it all.
* "As any CIO or business manager knows today, information management is absurdly expensive. And not without risk." The plain fact is that the cost to properly convert data to information and manage its flow throughout the enterprise is far greater than what the business intelligence and analytics vendors quote when making their "dream demos" and business leaders would be comfortable in paying for. Business intelligence and analytics, despite being touted as of utmost importance to enterprises today, is chronically understaffed to deliver the output it is expected to deliver.

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