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Tue, Jun 2, 2009 13:40 EDT

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Posted by: Thomas Wailgum in Soapbox Topic: ApplicationsBlog: Enterprise Software Unplugged
Current Rating: |
A new YouTube video pokes fun at the vendor-client relationship, and takes the seemingly normal business dealings that happen between two parties and plunks them in real world situations -- at a restaurant, in a video store, in a hair salon.
Just remember this the next time you are meeting with your software or hardware vendor:
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Great video! I thought the best part was the lady trying to negotiate with her hairdresser. My thinking on that one is that even if she got her way, would you really want someone who was angry at the deal that you had worked out with them cutting your hair?
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This was terrific. It would be more realistic if there was another restaurant waiter hovering nearby offering "better" items for a lower price, another hair dresser waiting in the wings, etc. :)
Cute. But here's the part they didn't show.
They pay full price and then next week the vendor turns up asking for another 20% maintenance. The next year they do the same again but this time it is plus another 10% 'fair value' increase.
I always wondered about the word fair in those 'fair value' increases. Who's definition of fair is that exactly?
Then the person with the DVD upgrades to a system with surround sound and...there they are again wanting more money because it is now running on a faster machine. Sorry? How is that again? I buy better hardware to run your product and now I have to pay you more even though you have done nothing?
Hmmmmm...
Lighten up Francis. As a vendor, this reasonates. I am sure that you can find your share of "vendors engaging in bad behavior" satire out there. The challenges in the vendor - client relationship are equally owned - it takes two to tango. Honest dialog and respect for the other party go a long way to achieving mutual benefit.
This just killed me. It's one of those things that is funny and not all at the same time. I can't tell you how many time's I've wanted to tell clients "This ain't a garage sale buddy". You try to keep a fair price but it's just never good enough. You can only pay the bills if you are making a little profit!